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»Forums Index »Archive (2017 and earlier) »Data and Content Support »Downloading Data via Sierrachart

Author	Topic: Downloading Data via Sierrachart (6 messages, Page 1 of 1)
FGBL07 -Interested User- Posts: 41 Joined: Sep 8, 2011	Posted: May 27, 2012 08:57 AM Msg. 1 of 6 Since a few weeks I have problems downloading data via Sierracharts. These are weekly charts, I open them at the weekends only. Data for about 10 of 24 charts are wrong, but are corrected when I go to each chart and direct Sierrachart to refresh all data for the symbol. The good people from Sierrachart claim that DTN is sending wrong data, so would you please take a look at it? As example I have attached a text-files for EURUSD: the first part showing the (wrong) last few entries after the initial download and the second part the data after refreshing. File Attached: LastTwoWeeksEURUSD merged with after refresh.txt (downloaded 1625 times)
DTN_CurtisT -DTN Technical Support- Posts: 323 Joined: Jun 14, 2007	Posted: May 28, 2012 05:04 PM Msg. 2 of 6 Hello FGBL07, What is the actual symbol you are looking at within Sierra Charts for EURUSD? Are you looking at the Future contract @EU#, @EUM12, or are you looking at the FOREX currency pair EURUSD.FXCM or EURUSD.COMP? Thanks Curtis Thompson support@iqfeed.net support@dtniq.com Trading Markets Customer Service 1-800-397-7000 x3614
FGBL07 -Interested User- Posts: 41 Joined: Sep 8, 2011	Posted: May 29, 2012 01:32 AM Msg. 3 of 6 I'm using the symbol EUS$Y. But this problem is probably resolved: Sierrachart has made some changes to their program. They claim that DTN changed a protocol. Whatever, I'll test their new version this weekend. Many Thanks for your help.
FGBL07 -Interested User- Posts: 41 Joined: Sep 8, 2011	Posted: Jun 2, 2012 08:20 AM Msg. 4 of 6 I just downloaded the weekly data again and the changes made by Sierrachart seem to work, the charts look alright now. There is one chart for which the high of this week is wrong by a factor of 100 (decimal is missing): ASX All Ordinaries, Symbol SYDI.X, see attachment. Many Thanks. File Attached: WrongWeeklyDataforSYDIX.txt (downloaded 1569 times)
DTN_CurtisT -DTN Technical Support- Posts: 323 Joined: Jun 14, 2007	Posted: Jun 3, 2012 11:16 PM Msg. 5 of 6 Hello FGBL07, I am seeing the same thing here and have reported it to our Market Data Services Dept. for correction. If you have any other problems or questions please let us know. Thanks. Curtis Thompson support@iqfeed.net support@dtniq.com Trading Markets Customer Service 1-800-397-7000 x3614
DTN_CurtisT -DTN Technical Support- Posts: 323 Joined: Jun 14, 2007	Posted: Jun 4, 2012 05:37 PM Msg. 6 of 6 Hello FGBL07, the symbol SYDI.X has been corrected. You should be able to refresh your data to see the correction. If you have any other problems please let us know. Thanks. Curtis Thompson support@iqfeed.net support@dtniq.com Trading Markets Customer Service 1-800-397-7000 x3614