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»Forums Index »Product Support »Data and Content Support »IQfeed stops updating
Author Topic: IQfeed stops updating (2 messages, Page 1 of 1)

GoodAndyI
-Interested User-
Posts: 10
Joined: Jun 4, 2020
Posted: Sep 4, 2020 12:55 PM          Msg. 1 of 2
Hello,

I am having a little problem that IQFeed disconnects every few hours at least once a day with PairTradeFinder Pro (several weeks now for every trading day). I try to reconnect but usually it fails and I have to close PTF and IQFeed icon in the task and then restart the PTF program which cost my also time. Usually this is somewhere in the middle of US session so I do not know why and how to solve this. My watchlist from IQfeed also stops updating its quotes then. Could you please help me what causes the problem and how to solve it ?

Sincerely,

Andy

DTN_Stephen
-DTN Guru-
Posts: 453
Joined: Aug 22, 2014
Posted: Sep 4, 2020 01:19 PM          Msg. 2 of 2
Please contact us at support@iqfeed.net through email with your 6 Digit login ID.

You can also contact us by phone 800-779-7299 or contact us in chat www.iqfeed.net; you will find a link to technical support chat on the left hand side of the site.
Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net
 

 

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