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»Forums Index »Product Support »DTN.IQ Client Software Support »IQ Client Error on Log In
Author Topic: IQ Client Error on Log In (2 messages, Page 1 of 1)

Rick
-Interested User-
Posts: 1
Joined: Feb 4, 2017

Yabba Dabba Doo!


Posted: Feb 4, 2017 10:54 AM          Msg. 1 of 2
Hello - I just installed the latest version of the IQFeed client v 5.2.5.0 and now am getting the attached error message when trying to use either EXCEL or my IRT trading software.

I haven't had this problem before, but needed some help to resolve. I have a message into support also, but thought I would cover the forum base also in case someone picks this up sooner.

I'm running Windows 10 also so don't know if that has anything to do with it either.

Thanks,

Rick

Rick



File Attached: IQFeed Error Message #2.PNG (downloaded 990 times)

DTN_CurtisT
-DTN Technical Support-
Posts: 323
Joined: Jun 14, 2007


Posted: Feb 5, 2017 04:29 PM          Msg. 2 of 2
Hello Rick, after looking at your screenshot, it appears that the Microsoft Redist file did not install properly to your system. of which the MSVCP110.dll is a part of. So what you will need to do is download this file via this link: www.iqfeed.net\vcredist_x86_2012u4.exe. Once installed, re-install IQFeed from the website. Once that completed try connecting again like you normally do. If you are still having issues please let us know.

Curtis Thompson
support@iqfeed.net
support@dtniq.com
support@prophetx.com
Trading Markets Customer Service
1-800-397-7000
 

 

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