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»Forums Index »Archive (2017 and earlier) »DTN.IQ Client Software Support »errors during install

Author	Topic: errors during install (17 messages, Page 1 of 1)
pmmgrp -Interested User- Posts: 8 Joined: Jan 25, 2005	Posted: Jan 25, 2005 09:46 AM Msg. 1 of 17 I just installed the client and during the process I get an error stating that several components were not registered or were not found. As a result I cannot get quotes.
dtn mike driscoll -Active Trader Management- Posts: 75 Joined: Dec 20, 2004	Posted: Jan 25, 2005 09:50 AM Msg. 2 of 17 Please unistall and reinstall. If you are receiving the same errors please contact us by live chat at www.dtniq.com Thanks Mike D
DTN_Nathan_Bartsch -IQ Developer- Posts: 33 Joined: May 3, 2004 Telvent DTN	Posted: Jan 25, 2005 10:20 AM Msg. 3 of 17 If registration of the DLLs/OCXs fails during the install, the installation should prompt you to reboot the machine to complete the installation. This usually happens if the files the installation was trying to update were locked. The reboot should be enough to complete the installation most of the time. If this doesn't work, uninstallation and reinstallation may be your only option... Thanks, Nathan W. Bartsch Senior Software Engineer DTN Nathan W. Bartsch - Senior Software Engineer - DTN Market Access
pmmgrp -Interested User- Posts: 8 Joined: Jan 25, 2005	Posted: Jan 25, 2005 01:40 PM Msg. 4 of 17 Tried this many many times and still nothing. Any other suggestions?
dtn mike driscoll -Active Trader Management- Posts: 75 Joined: Dec 20, 2004	Posted: Jan 25, 2005 02:07 PM Msg. 5 of 17 Please contact our support group live chat at this link http://www.dtniq.com/template.cfm?navgroup=supportlist&urlcode=313&view=1
pmmgrp -Interested User- Posts: 8 Joined: Jan 25, 2005	Posted: Jan 25, 2005 02:36 PM Msg. 6 of 17 I followed the link but I've been waitng for 18mins and still nothing.
DTN_Nathan_Bartsch -IQ Developer- Posts: 33 Joined: May 3, 2004 Telvent DTN	Posted: Jan 25, 2005 02:40 PM Msg. 7 of 17 Have you been helped via chat? Please let me know if you haven't been helped (or still haven't contacted a CSR) Thanks, Nathan W. Bartsch - Senior Software Engineer - DTN Market Access
pmmgrp -Interested User- Posts: 8 Joined: Jan 25, 2005	Posted: Jan 25, 2005 02:44 PM Msg. 8 of 17 not yet, still waiting.
DTN_Nathan_Bartsch -IQ Developer- Posts: 33 Joined: May 3, 2004 Telvent DTN	Posted: Jan 25, 2005 02:47 PM Msg. 9 of 17 The chat system appears to be working... I just compled a chat with Kevin to verify that it is working.. You can either reload the chat session, or just call the 800 number... This may also indicate a problem with your ISP, which we may be able to help diagnose. (We can't fix your ISP's problem though....) Thanks, Nathan W. Bartsch - Senior Software Engineer - DTN Market Access
dtn mike driscoll -Active Trader Management- Posts: 75 Joined: Dec 20, 2004	Posted: Jan 25, 2005 02:53 PM Msg. 10 of 17 I want to clarify that the link that was sent does not initiate the chat. It only brings you to the site where you are able to scroll down the page and click the online help icon. Once that is done there should be no issues as Nathan suggested
DTN_Mike_K -FinWin/Web Developer- Posts: 2 Joined: May 3, 2004	Posted: Jan 25, 2005 02:54 PM Msg. 11 of 17 After going http://www.dtniq.com/template.cfm?navgroup=supportlist&urlcode=313&view=1, you must then initiate a chat by clicking on the "Live Support" chat link at the bottom right hand side (picture of woman with headphones on". Mike Klostermeyer mike.klostermeyer@dtn.com
pmmgrp -Interested User- Posts: 8 Joined: Jan 25, 2005	Posted: Jan 25, 2005 04:09 PM Msg. 12 of 17 the problem was I was using firefox. once i switched to ie it was ok. But i'm still having issues with my client. certain files are being registered during the install. :(
pmmgrp -Interested User- Posts: 8 Joined: Jan 25, 2005	Posted: Jan 25, 2005 04:11 PM Msg. 13 of 17 canceled my account. issue could not be resolved.
pmmgrp -Interested User- Posts: 8 Joined: Jan 25, 2005	Posted: Jan 25, 2005 05:35 PM Msg. 14 of 17 i resolved it.
nsolot -DTN Guru- Posts: 273 Joined: Sep 4, 2004	Posted: Jan 25, 2005 05:37 PM Msg. 15 of 17 We see similar symptoms quite often with Win 2K & XP when the user account trying to install software does not have Administrator rights and/or a corporate security solution prevents the proper registration of the components.
pmmgrp -Interested User- Posts: 8 Joined: Jan 25, 2005	Posted: Jan 26, 2005 10:52 AM Msg. 16 of 17 that wasn't the problem. I had an admin account at the time of install.
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Jan 27, 2005 10:27 PM Msg. 17 of 17 Do you mind posting what you did to fix the issue in case others have the same problem? Jay Froscheiser DTN Market Access, LLC.