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»DTN.IQ Client Software Support
» DATA DELAY
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| Author | Topic: DATA DELAY (4 messages, Page 1 of 1) |
 conr -Interested User- Posts: 48 Joined: Feb 13, 2007 
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Posted: Sep 21, 2010 01:31 PM
Msg. 1 of 4
Boy did you guys drop the ball today. It is now 10 min. after FOMC and my feed is now just caught up. Can I have an explanation please?
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DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005 
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Posted: Sep 21, 2010 03:13 PM
Msg. 2 of 4
conr, it appears this was isolated to the server that you were connected to at the time. We are still investigating why this one server had problems.
Just to be clear, this server had a max delay of 72s immediately following the FOMC. This delay slowly lessened until it cleared between 14:23 and 14:24. |
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conr -Interested User- Posts: 48 Joined: Feb 13, 2007
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Posted: Sep 21, 2010 08:49 PM
Msg. 3 of 4
Steve, 72s max delay is incorrect. I rec. a call from Stan at DTN shortly after my post indicating I was on a server that had approx. a 10 min. delay and that they are looking into it.
I hope you get this corrected. That was unacceptable. Thank you. |
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Stan S -DTN Guru- Posts: 256 Joined: Apr 13, 2006
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Posted: Sep 22, 2010 07:10 AM
Msg. 4 of 4
Hi Conr,
I'm sorry I misspoke myself. I said the delays lasted about 10 min & then were cleared. I did not mean a 10 min delay. We are looking into the causes and will make corrections to avoid these issues in the future. Stan S What we do today, determines how people remember us forever. Be the positive force in someone life. |
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