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Viewing User Profile for: DTN_Ken_Heinze
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Joined: May 4, 2004 12:33 PM
Last Post: Dec 9, 2013 01:43 PM
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Post Statistics
DTN_Ken_Heinze has contributed to 49 posts out of 18849 total posts (0.26%) in 5,336 days (0.01 posts per day).

20 Most recent posts:
ProphetX Support » Pulling Bid/Ask size change Dec 9, 2013 01:43 PM (Total replies: 1)

ProphetX does not provide a bid/ask change field, but you can link the bid and ask size fields to your spreadsheet and it will change and update just like the price – just set up a formula in excel to reflect the change every time the bid and ask changes.

Ken Heinze, Market Access Customer Service


Temporary Admin rights must be granted for each user for each installation.
Once admin rights are removed after the installation, the application should work, but maybe not in it's entirety as you described. Please contact our service desk at 800 532 0136 for further assistance.

Ken Heinze, Market Access Customer Service

Data and Content Support » Another problem!!! Mar 19, 2008 07:37 AM (Total replies: 14)

There is no difference on the data on the .148 server.
We are currently investigating the source of this problem and will post
here with any updates.

Ken Heinze, Market Access Customer Service

Data and Content Support » Eurex lag Feb 7, 2008 10:16 AM (Total replies: 3)

we have confirmed matching tick for tick against Reuters feed.

I have forwarded the name of your brokers platform to our Market Data dept. for further testing.


Ken Heinze, Market Access Customer Service
Edited by DTN_Ken_Heinze on Feb 7, 2008 at 10:44 AM

Data and Content Support » Eurex lag Feb 7, 2008 09:34 AM (Total replies: 3)

We are testing these symbols against Reuters' feed now ... What are you using for a comparison feed?

Ken Heinze, Market Access Customer Service

Data and Content Support » missing data? Jan 31, 2008 06:22 AM (Total replies: 3)

I have not been able to find any gap or bad data for the symbol @ymh8.
Please contact us at support@iqfeed.net, or your charting software provider for further assistance.

I've included a screenshot of a 5 min. @ymh8 chart taken from IQfeed.

Ken Heinze, Market Access Customer Service

Data and Content Support » Overnight data for ICE futures? Jan 24, 2008 06:45 AM (Total replies: 4)

The data we are sending out on these symbols run from 01:30 to 15:15.
Can you contact us directly at support@iqfeed.net for assistance with your software settings.

Ken Heinze, Market Access Customer Service

IQFeed Developer Support » GBP/JPY NO DATA Jan 23, 2008 07:17 AM (Total replies: 5)

The feed from Reuters stopped yesterday morning. We contacted Reuters and they also were not receiving data from Barclays. They are researching the problem.

Ken Heinze, Market Access Customer Service

IQFeed Developer Support » GBP/JPY NO DATA Jan 23, 2008 06:41 AM (Total replies: 5)

I've reported this to our Market Data dept.
will post here with their response asap.

Ken Heinze, Market Access Customer Service

Data and Content Support » Overnight data for ICE futures? Jan 23, 2008 06:33 AM (Total replies: 4)

For the electronic sessions use the following symbols.

@CC (cocoa)
@CT (cotton)
@SB (sugar)

There is also a symbol guide located here:
http://www.dtniq.com/template.cfm?navgroup=supportlist&urlcode=323&view=1

Ken Heinze, Market Access Customer Service

Data and Content Support » Missing Open Interest in EuroDollar Futures Jan 16, 2008 06:28 AM (Total replies: 6)

I am checking into this and will post here with further information as soon as possible.

Ken Heinze, Market Access Customer Service


Are you still seeing this problem?
I tried to duplicate the problem here, but did not see any gap on the 9th on the daily data.
please see attachment

Ken Heinze, Market Access Customer Service

Data and Content Support » DJH8 dow futures - new trading hours Jan 14, 2008 08:54 AM (Total replies: 0)

We have been informed by the exchange that the Pit traded Dow Jones trading times have changed as of 1/12/08 from 8:30 a.m. est to 9:30 a.m. est.

Ken Heinze, Market Access Customer Service

Data and Content Support » ESH8 Missing 2 hours Jan 11, 2008 08:57 AM (Total replies: 10)

This is what my 5 min. ensign @esh8 looks like, still can't produce the same gap.

Ken Heinze, Market Access Customer Service

Data and Content Support » ESH8 Missing 2 hours Jan 11, 2008 06:59 AM (Total replies: 10)

Is the problem resolved? I do not see a gap in this chart at that time/// see attachment.
it sounds you are describing a recurring gap that only appears for a short time and re-appears.-----Either that is the case or... is it possible there could be timing issue where the software is not configured to read the data?

Ken Heinze, Market Access Customer Service

Data and Content Support » Massive data spike ESH8 and LFH8 Jan 9, 2008 08:49 AM (Total replies: 12)

I am still checking into why these charts are showing spikes - I left a 5 min @esh8 chart open overnight and it looked normal this morning. (I have a note in to Ensign support on this as well)

Ken Heinze, Market Access Customer Service


I am checking into this and will post here with any information as soon as possible.

Ken Heinze, Market Access Customer Service

Data and Content Support » Massive data spike ESH8 and LFH8 Jan 9, 2008 07:00 AM (Total replies: 12)

Are you also using Ensign? or is it a different program...
I can see all the data from 1/08 on a 5 min. Ensign Chart. (without any spikes up or down)
---
There is a spike filter in Ensign which can be found on the data tab when you double left click
on the chart.

Ken Heinze, Market Access Customer Service

IQFeed 3rd Party Software Support » DTN Probelms with Investor/RT Jan 8, 2008 01:44 PM (Total replies: 4)

The continuation symbol is LF# - and it is pulling about 1 yr. of minute data.
At this time there is no daily data, which we are checking into... but there is weekly & monthly data to 2/29/1999
DTN does not provide more than 8 days of tick data on any symbol

Ken Heinze, Market Access Customer Service

Data and Content Support » Massive data spike ESH8 and LFH8 Jan 8, 2008 06:30 AM (Total replies: 12)

I am not able to see any spikes on these charts at this time.
I do keep an @es# chart running all night on ensign and it does not show any unusual
characteristics.
I will post more information here as it becomes available

Ken Heinze, Market Access Customer Service


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