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»Forums Index »Product Support »Data and Content Support »Data outage (2021-04-12)
Author Topic: Data outage (2021-04-12) (4 messages, Page 1 of 1)

Stellarator
-Interested User-
Posts: 4
Joined: Apr 20, 2021


Posted: Apr 20, 2021 05:52 AM          Msg. 1 of 4
Colleagues,

Can you give a more precise estimations when the data will be restored for equities? I mean incident mentioned here http://forums.iqfeed.net/index.cfm?page=topic&topicID=5862. I haven't checked EOD/Period data but Tick endpoint still produces incomplete data (last checked yesterday).

Thanks in advance.

DTN_Stephen
-DTN Guru-
Posts: 438
Joined: Aug 22, 2014


Posted: Apr 20, 2021 06:28 AM          Msg. 2 of 4
Please contact us at support@iqfeed.net with your login ID please.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net

Stellarator
-Interested User-
Posts: 4
Joined: Apr 20, 2021


Posted: Apr 20, 2021 07:31 AM          Msg. 3 of 4
Wow, I've tried to send a message over Email, but received the following notice from mail system:

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

support@iqfeed.net
SMTP error from remote mail server after initial connection:
host axigen.aghost.net [69.41.208.12]: 554 client's country is banned


Cool thing, considering that I use my Email (and email system) for registration and correspondence purposes for over than 20 years and received such code for the very first time.

Ok, is it safe and does it help if I post login details here or personally using private messages functionality?

DTN_Stephen
-DTN Guru-
Posts: 438
Joined: Aug 22, 2014


Posted: Apr 20, 2021 07:37 AM          Msg. 4 of 4
Unfortunately there are countries that we have had to block due to the amount of spam emails coming from them.

You can email us from a @yahoo.com or @gmail.com account. That should allow you to get an email to us.

I would not post your username/login in the forums.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net
 

 

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