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Viewing User Profile for: DTN_Stephen
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DTN_Stephen has contributed to 140 posts out of 18926 total posts (0.74%) in 1,640 days (0.09 posts per day).

20 Most recent posts:
IQFeed Developer Support » Incorrect Intraday data for WY and TWLO Feb 6, 2019 09:15 AM (Total replies: 2)

We have corrected WY and TWLO data.

Please let us know if there is anything else we can assist you.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


IQFeed Developer Support » Incorrect data for HOLX Jan 28, 2019 08:03 AM (Total replies: 2)

We have removed the bad tick in question.

Please let us know if there is anything else we can assist you with.

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com



Sorry about the delay in our response.

We have resolved the daily data for the individual contracts for example QRBJ01. You will now be able to request history from historical contracts you were concerned about on RBOB futures on the NYMEX exchange.

Please let us know if there is anything else we can help you with.

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com



We have loaded the missing data points for QCLV04 and QCLG05.

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com


IQFeed Datafeed Wish List » 365 days TICK HISTORY needed Jan 14, 2019 07:01 AM (Total replies: 1)

We appreciate your feedback regarding Tick Data availability. I have submitted a Customer Request to our Product Management team.

Please keep in mind when we make changes to our datafeed we will update our Twitter page.


http://twitter.com/dtn_iqfeed?lang=en

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com


Data and Content Support » Incorrect data some nyse symbols Jan 2, 2019 06:32 AM (Total replies: 3)

I appreciate your response. A majority of our customers request that our Daily only data be adjusted for splits and the intraday data not be adjusted.

Most third party charting platforms are able to do adjustments to intraday data if that is your preference.

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com


Data and Content Support » Incorrect data some nyse symbols Dec 30, 2018 05:27 PM (Total replies: 3)

We appreciate the opportunity to respond to your question. IQ Feed reports Splits to our daily data on equities and not in our intraday data. I believe that is what you are seeing.

Please let us know if you have any further questions.

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com


DTN.IQ Client Software Support » Trying to download historical data Dec 18, 2018 05:08 PM (Total replies: 1)

Open Time and Sales Application under the IQ Applications icon. This will automatically launch the IQ Client Connection Window.

Now left click on settings on the Time and Sales application. Select the "Data Type" and your "Load Data Options".

Please keep in mind trial accounts do have limitations to historical data.

*Trial Accounts have access to 4 calendar days of tick and minute data and 365 daily bars.*


You will enter your symbol in the space provided in the upper left hand corner of the Time and Sales window and hit enter. Data should fill in the Time and Sales window per your request.

Please click on SAVE in the Time and Sales window. You will be presented with CSV Options. I would advise checking the box "Include Column Names" Left click on Okay and you will be able to decide where you would like to save the CSV File.

At this point most Windows computers will be able to simply left click on the file and it will be opened by EXCEL.
If this does not work you may need to right click on the file and choose "Open With" and select EXCEL.

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com


IQFeed Developer Support » Faulty tick for CVX Oct 24, 2018 10:30 AM (Total replies: 2)

We have corrected the data on CVX. Please start a new historical download of the data.

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com


Data and Content Support » how to understand the symbol format Oct 10, 2018 10:41 AM (Total replies: 15)

To clarify LSEI symbols are International Equities on the London Stock Exchange.

We have removed Mutual funds and Bonds from the LSE symbol total.

Please keep in mind the 11,774 total symbols on the LSE includes ETF symbols.

Hopefully this fully answers your questions regarding LSE symbols.

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com


Data and Content Support » how to understand the symbol format Oct 9, 2018 10:15 AM (Total replies: 15)

LSEI are the index symbols.

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com


Data and Content Support » how to understand the symbol format Oct 8, 2018 09:53 AM (Total replies: 15)

At this time the total LSE symbols displayed in our Symbol Lookup does still include Mutual Funds and Bonds.

This is on our roadmap to resolve. Unfortunately I do not have an ETA.

Can you expand on your question regarding "Understanding symbol Format"?

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com


IQFeed Developer Support » Where is 6.0.0.5? Jul 16, 2018 07:01 AM (Total replies: 4)

I will notify the developers...

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com


IQFeed Developer Support » Where is 6.0.0.5? Jul 16, 2018 06:34 AM (Total replies: 4)

IQ Client 6.0.0.5 is posted on our website www.iqfeed.net. under Support column and Downloads.

I will provide a link in this thread.

http://www.iqfeed.net/iqfeed_client_6_0_0_5.exe

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com


Data and Content Support » TVIX - incorrect data Jun 27, 2018 09:28 AM (Total replies: 3)

We have added Continuous historical daily data on TVIX going back to November 30th, 2010.

Please let us know if there is anything else we can assist you with.

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com


Data and Content Support » TVIX - incorrect data Jun 27, 2018 07:45 AM (Total replies: 3)

We are looking into the data on TVIX. I will post additional information once it's been reviewed.

Stephen Shockey | DTN | Trading Customer Service Technical Support
Phone: 800.779.7299 | International 402.255.3918
stephen.shockey@dtn.com
www.dtn.com

Edited by DTN_Stephen on Jun 27, 2018 at 07:48 AM
Edited by DTN_Stephen on Jun 27, 2018 at 07:49 AM


Thank you for your post concerning C.ZWB and other Toronto Stock Exchange symbols.

We are currently in the process of back-filling the history and it should be available soon.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


IQFeed Datafeed Wish List » More than one computer Mar 5, 2018 06:30 AM (Total replies: 1)

Please contact our sales team in regards to utilizing IQ Feed on multiple computers.

800-475-4755 or sales@iqfeed.net.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



IQ Feed does provide some EOD data with our core services. Some exchanges do require exchange fees in a delayed or real time to receive EOD data.

Please contact our sales team for specific pricing.

sales@iqfeed.net
(800) 475-4755

You can also contact Sales from our webpage www.iqfeed.net through a chat.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Eurodollar future historical ticks Jan 16, 2018 01:34 PM (Total replies: 1)

Please contact us at support@iqfeed.net or in chat at www.iqfeed.net.

We would like to review your account for correct exchange permissions.

In response to your second question IQ Feed does not save bid/ask quotes historically. You however can capture the quotes in the live stream and save them to a database.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



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