Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"You are much better than lawyers or the phone company because you answer the phone when I call! I just love your customer service." - Comment from Isreal
"There is no doubt that IQFeed is the best data provider. I am very satisfied with your services. And IQFeed is the only one that I would recommend to my friends. Now, most of them are using your product in China." - Comment from Zhezhe
"The service is great, I see a noticeable improvement in my volume profiles over [broker]'s data feed" - Comment from Larry
"I would just like to say that IQFeed version 4 is running very well and I am very happy with its performance. I would also like to extend a big thanks for the fast and efficient help that I always receive. My questions and concerns are always addressed promptly. Way to go!" - Comment from Josh in CO.
"IQFeed version 4 is a real screamer compared to anything else I have seen." - Comment from Tom
"I like you guys better than *******...much more stable and a whole lot fewer issues." - Comment from Philip
"I "bracket trade" all major news releases and I have not found one lag or glitch with DTN.IQ feed. I am very comfortable with their feed under all typical news conditions (Fed releases, employment numbers, etc)." - Comment from Public Forum
"DTN feed was the only feed that consistently matched Bloomberg feed for BID/ASK data verification work these past years......DTN feed is a must for my supply & demand based trading using Cumulative Delta" - Comment from Public Forum Post
"If you want customer service that answers the phone, your best bet is IQFeed. I cannot stop praising them or their technical support. They are always there for you, and they are quick. I have used ****** too but the best value is IQFeed." - Comment from Public Forum
"I just wanted to let u know that your data feed/service is by far the best!!! Your unfiltered tick data is excellent for reading order flow and none of your competitors delivers this quality of data!" - Comment from Peter via Email
Home  Search  Register  Login  Blogs Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTN_IQFeed on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »DTN.IQ Client Software Support »5.2.1.0 turns off after 30 min. or so
Author Topic: 5.2.1.0 turns off after 30 min. or so (2 messages, Page 1 of 1)

Sam60
-Interested User-
Posts: 1
Joined: Apr 5, 2016


Posted: Apr 5, 2016 05:26 PM          Msg. 1 of 2
Ever since I downloaded 5.2.1.0 it disconnects and shuts off after about 30 minutes, whether I have third party software connected to it or not. I have been DTN's user for many years and never had a problem like this. Running Win 10.

Please advise,
Thanks,
Simon.

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Apr 6, 2016 05:01 AM          Msg. 2 of 2
Good morning,

IQFeed is designed to shut down whenever no clients are attached, but since you mentioned that your apps were connected, there should be no reason for this to occur, so we would love to get some more detail on your situation.

So, if you could enable the debug logging, via the diagnostics app, and then the next time it shuts down, email your log to us for review, then we can take a look to see what was happening at the time of the exit. We would greatly appreciate it. Feel free to call on us for help on setting up the logging or anything else, we are happy to help any way we can.

Tim
 

 

Time: Wed November 21, 2018 12:19 PM CFBB v1.2.0 16 ms.
© AderSoftware 2002-2003