Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)

"I "bracket trade" all major news releases and I have not found one lag or glitch with DTN.IQ feed. I am very comfortable with their feed under all typical news conditions (Fed releases, employment numbers, etc)." - Comment from Public Forum
"Everything is working amazing now. I'm already impressed with the true-tick feed of IQFeed and it's ability to support my 480 symbol layout." - Comment from Tyler via Email
"If you are serious about your trading I would not rely on IB data for serious daytrading. Took me a while to justify the cost of IQ Feed and in the end, it's just a 2 point stop on ES. Better safe than sorry" - Comment from Public Forum
"My broker in Davenport suggested I give you a try as he uses your service and says its the best." - Comment from Bill via RT Chat
"Interactive Brokers tick data was inconsistent, so I have switched to using DTN exclusively. It is great to no longer have to worry about my datafeed all day long." - Comment from Philippe
"I am a hedge fund manager here. It’s funny, I have a Bloomberg terminal and a Bridge feed, but I still like having my DTN feed!" - Comment from Feras
"I am very happy I changed. I love the product, but more so I am thrilled with Tech Support. You are knowledgeable, polite, pleasant and professional." - Comment from Pat
"Everything is working great with the API. I love it." - Comment from Calvin
"I am enjoying the feed very much - so superior to the broker provided feed I was previously using." - Comment from George
"DTN feed was the only feed that consistently matched Bloomberg feed for BID/ASK data verification work these past years......DTN feed is a must for my supply & demand based trading using Cumulative Delta" - Comment from Public Forum Post
Home  Search  Register  Login  Blogs Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTN_IQFeed on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »DTN.IQ Client Software Support »VIX.XO slow updates in Watchlist and T&Sales
Author Topic: VIX.XO slow updates in Watchlist and T&Sales (3 messages, Page 1 of 1)

-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007

Posted: May 12, 2010 09:05 AM          Msg. 1 of 3
Hello - for some unknown(to me) reason, the VIX.XO symbol for the VIX volatility index is
slow in updating at market open. 20-30 minutes to get the first update.

* Watchlist - 'Last' field. Updates correctly for other stocks & indices. Essentially, the last tick trade number.

* Time&Sales - for '1 minute' intervals, it's just stuck. Typically takes >20 minutes for first update at market open.

* Same problem in Excel spreadsheet, value is '=IQLink|VIX.XO!Last'

Only work around(so far) is to manually hit the refresh button for T&S minute interval, at which time it'll do the update. Everything else in Watchlists, T&S, Excel is updating correctly, so don't see a problem on my end.

Current DTN/IQFeed levels, Win7, blah, blah, blah.

Could you all setup something and see what happens on your end at market open over the next couple of days?

-DTN Technical Support-
Posts: 323
Joined: Jun 14, 2007

Posted: May 12, 2010 09:46 AM          Msg. 2 of 3
Hello AMA, it sounds like you are not authorized for the CBOE Indexes to be in realtime. This would cause a 20 minute delay in the VIX.XO for you. This delay started on Jan 1st 2010, due to the CBOE requiring an exchnage fee for their Indexes. The current exchange fee is $4.50 per month. This delay also affects the S&P 500 index or SPX.XO and several others if you are watching them. If you would like to have this added to your account please send us an email with your Login ID and we can usually have it added to your account within the hour for you.


Curtis Thompson
Trading Markets Customer Service
1-800-397-7000 x3614

-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007

Posted: May 13, 2010 03:04 PM          Msg. 3 of 3
Yup, that was it.

Thanks, Curtis...


Time: Sat February 16, 2019 3:00 AM CFBB v1.2.0 15 ms.
© AderSoftware 2002-2003