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»Forums Index »Product Support »DTN.IQ Client Software Support »VIX.XO slow updates in Watchlist and T&Sales
Author Topic: VIX.XO slow updates in Watchlist and T&Sales (3 messages, Page 1 of 1)

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: May 12, 2010 09:05 AM          Msg. 1 of 3
Hello - for some unknown(to me) reason, the VIX.XO symbol for the VIX volatility index is
slow in updating at market open. 20-30 minutes to get the first update.

* Watchlist - 'Last' field. Updates correctly for other stocks & indices. Essentially, the last tick trade number.

* Time&Sales - for '1 minute' intervals, it's just stuck. Typically takes >20 minutes for first update at market open.

* Same problem in Excel spreadsheet, value is '=IQLink|VIX.XO!Last'

Only work around(so far) is to manually hit the refresh button for T&S minute interval, at which time it'll do the update. Everything else in Watchlists, T&S, Excel is updating correctly, so don't see a problem on my end.

Current DTN/IQFeed levels, Win7, blah, blah, blah.

Could you all setup something and see what happens on your end at market open over the next couple of days?

DTN_CurtisT
-DTN Technical Support-
Posts: 323
Joined: Jun 14, 2007


Posted: May 12, 2010 09:46 AM          Msg. 2 of 3
Hello AMA, it sounds like you are not authorized for the CBOE Indexes to be in realtime. This would cause a 20 minute delay in the VIX.XO for you. This delay started on Jan 1st 2010, due to the CBOE requiring an exchnage fee for their Indexes. The current exchange fee is $4.50 per month. This delay also affects the S&P 500 index or SPX.XO and several others if you are watching them. If you would like to have this added to your account please send us an email with your Login ID and we can usually have it added to your account within the hour for you.

Thanks.

Curtis Thompson
curtis.thompson@dtn.com
Trading Markets Customer Service
1-800-397-7000 x3614

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: May 13, 2010 03:04 PM          Msg. 3 of 3
Yup, that was it.

Thanks, Curtis...
 

 

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