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»Forums Index »NEW IQFEED FORUMS »New IQFeed Forum »Subscription Website Link is Broken
Author Topic: Subscription Website Link is Broken (3 messages, Page 1 of 1)

mkvalor
-Interested User-
Posts: 26
Joined: Oct 6, 2020

Keep your tools sharp.


Posted: Apr 29, 2024 10:23 AM          Msg. 1 of 3
Hello,

I am an active customer. I understand there is a new payment portal at dtn dot my dot site dot com, and I am registered there. Yet the link at the top of that site for "Add or Remove service" takes me to the old sales website at myaccount dot dtn dot com. So far, so good.

However, on the "myaccount" site, the links on the left nav under Manage Services for both "Existing Accounts" and "Add Premium/Exchange" take me to the same service summary page. It used to be that the "Add Premium/Exhange" link would take me to a different page, which allowed me to choose new services to add to my account. The end result is that I am unable to add new services to my account, since I cannot navigate to the proper page with the option to them.

Summary:
1. New payment portal sends customer to old site to "Add or Remove services".
2. Old site has a link on the left nav to "Add Premium/Exchange"
3. However, the "Add Premium/Exchange" link takes us to the same service summary page as the "Existing Accounts" link there
4. End result: customer cannot add services
5. (extra: cancelling services still works fine from the summary page)

I have already sent an email with my account number to sales at iqfeed dot net. But I wanted to post here in case this is more of a technical issue (broken website link) that would not be solved by the sales depeartment.

-Mark D. Valor

DTN_Gary_Stephen
-DTN Guru-
Posts: 401
Joined: Jul 3, 2019


Posted: Apr 30, 2024 02:53 PM          Msg. 2 of 3
Depending on what exchange you're trying to add, it may need to be done manually for the time being anyway. We are aware of technical issues with the new payment portal.

Sincerely,
Gary Stephen
DTN IQFeed Implementation Support Specialist

mkvalor
-Interested User-
Posts: 26
Joined: Oct 6, 2020

Keep your tools sharp.


Posted: May 1, 2024 01:47 AM          Msg. 3 of 3
Thanks Gary. The sales dept was able to take care of my needs. Mainly wanted to raise awareness about the Premium Services page being unavailable.

-Mark D. Valor
 

 

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