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"Previously I was using *******. IQFeed is WAY more economical, and for my charting needs is just as good, if not better." - Comment from Public Forum Post
"I am very happy I changed. I love the product, but more so I am thrilled with Tech Support. You are knowledgeable, polite, pleasant and professional." - Comment from Pat
"I have to tell you though that using the IQFeed API is about the easiest and cleanest I have seen for some time." - Comment from Jim
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"I ran your IQFeed DDE vs. my broker vs. a level II window for some slow-moving options. I would see the level II quote change, then your feed update instantaneously. My broker's DDE, however, would take as much as 30 seconds to update. I am not chasing milliseconds, but half a minute is unacceptable." - Comment from Rob
"Everything is working amazing now. I'm already impressed with the true-tick feed of IQFeed and it's ability to support my 480 symbol layout." - Comment from Tyler via Email
"I like you guys better than *******...much more stable and a whole lot fewer issues." - Comment from Philip
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»Forums Index »Archive (2017 and earlier) »General Product Announcements »Customer Support Contact
Author Topic: Customer Support Contact (2 messages, Page 1 of 1)

DTN_Stephen
-DTN Guru-
Posts: 453
Joined: Aug 22, 2014


Posted: Sep 7, 2022 07:29 AM          Msg. 1 of 2
We are currently experiencing issues preventing us from receiving emails at the support@iqfeed.net email address.

If you need assistance please contact us either by chat or by phone.

Customer Support Chat (IQ Feed) https://iqhelp.dtn.com/chat/

Customer Support (IQ Feed) 800-779-7299.

I will update this post as soon as our email support is available.

Thank you for your patience.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net

DTN_Stephen
-DTN Guru-
Posts: 453
Joined: Aug 22, 2014


Posted: Sep 7, 2022 08:43 AM          Msg. 2 of 2
At this time we believe the issues encountered with our support email have been resolved.

Please feel free to utilize support@iqfeed.net if you requre technical assistance with your IQ Feed client/data needs.

Thank you for your patience.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net
 

 

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