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»Forums Index »Product Support »Data and Content Support »Cannot get intraday data on certain ETFs?
Author Topic: Cannot get intraday data on certain ETFs? (12 messages, Page 1 of 1)

mdanderson733
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Posts: 9
Joined: Apr 30, 2022

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Posted: Apr 30, 2022 02:46 PM          Msg. 1 of 12
Is there something wrong with how I connected to Optuma or do I need another data package? Markets on left will have intraday work, but markets in red won't show intraday data. All will show daily, some ETFs not intraday.

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mdanderson733
-Interested User-
Posts: 9
Joined: Apr 30, 2022

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Posted: Apr 30, 2022 02:47 PM          Msg. 2 of 12
working:

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mdanderson733
-Interested User-
Posts: 9
Joined: Apr 30, 2022

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Posted: Apr 30, 2022 02:48 PM          Msg. 3 of 12
.

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mdanderson733
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Posts: 9
Joined: Apr 30, 2022

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Posted: Apr 30, 2022 02:51 PM          Msg. 4 of 12
These are the packages I have currently

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DTN_Stephen
-DTN Guru-
Posts: 453
Joined: Aug 22, 2014


Posted: May 2, 2022 06:27 AM          Msg. 5 of 12
You have the correct exchanges to receve intrad data on these symbols.

Regards to authorizations on exchanges, even if you do not have real time US Equities you would still get 10 minute delayed equities and not get any intraday data.

If this happens against I suggest you go to your desktop and locate IQ Feed Applications and locate Time and Sales or Charts and open one of these applications and enter the symbol you are having issues with to test.

You can alter what type of data you receive under settings.

This will not affect Optuma at all; however will verify you are getting the correct data through the IQ Feed application.

If it continues to be a problem after this test you may need to contact their support for assistance in their plalform.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net

mdanderson733
-Interested User-
Posts: 9
Joined: Apr 30, 2022

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Posted: May 2, 2022 06:35 AM          Msg. 6 of 12
Doesn't look like I'm getting any data from IQfeed. I reset my Optuma data over the weekend and now have only IQFeed data, if any is streamed in, feeding into Optuma. Now I cannot get any data at all for any markets. I have contacted support over the weekend too. Thanks.

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mdanderson733
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Posts: 9
Joined: Apr 30, 2022

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Posted: May 2, 2022 06:36 AM          Msg. 7 of 12
.

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mdanderson733
-Interested User-
Posts: 9
Joined: Apr 30, 2022

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Posted: May 2, 2022 06:36 AM          Msg. 8 of 12
.

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mdanderson733
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Posts: 9
Joined: Apr 30, 2022

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Posted: May 2, 2022 06:36 AM          Msg. 9 of 12
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DTN_Stephen
-DTN Guru-
Posts: 453
Joined: Aug 22, 2014


Posted: May 2, 2022 06:38 AM          Msg. 10 of 12
Keep in mind it's pre-market hours so you will need to verify that you have your sessions times set to catch pre-market hour data in Optuma. Most 3rd party softwares have a setting for session times.

In IQ Feed Time and Sales and Charts you will need to check the box in settings "Emable Extended Trades" to receive pre and post market data.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net

mdanderson733
-Interested User-
Posts: 9
Joined: Apr 30, 2022

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Posted: May 2, 2022 06:55 AM          Msg. 11 of 12
Just figured out from sales support. Port issue with Logitech GHUB software. Thanks for the help.

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DTN_Stephen
-DTN Guru-
Posts: 453
Joined: Aug 22, 2014


Posted: May 2, 2022 06:57 AM          Msg. 12 of 12
That is great to hear.

Yes GHUB the auto update software from Logitech can block a port IQ Requires to transmit history.

I am glad it was resolved.

Have a great day.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net
 

 

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