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»Forums Index »Archive (2017 and earlier) »IQFeed Developer Support »All Quotes Delayed By About 2 Minutes Today.
Author Topic: All Quotes Delayed By About 2 Minutes Today. (6 messages, Page 1 of 1)

Craig
-DTN Guru-
Posts: 326
Joined: Apr 16, 2010


Posted: Apr 21, 2020 01:28 PM          Msg. 1 of 6
Tried re-start, still the same.
Confirmed by snap quote application on server.

Craig
-DTN Guru-
Posts: 326
Joined: Apr 16, 2010


Posted: Apr 21, 2020 01:41 PM          Msg. 2 of 6
Checked diagnostics. Ping time ~30ms. No client queuing apparent.

DTN_Stephen
-DTN Guru-
Posts: 453
Joined: Aug 22, 2014


Posted: Apr 21, 2020 01:43 PM          Msg. 3 of 6
Please contact IQ Feed directly for assistance.

800-779-7299
Chat @ www.iqfeed.net and the technical support chat is on the left hand side of the webpage.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com

aQuant
-Interested User-
Posts: 49
Joined: Jul 20, 2012


Posted: Apr 21, 2020 07:23 PM          Msg. 4 of 6
I noticed a related issue. At night (~7pm CST) the L2 feed often lags the L1 feed, this is at a time when the activity is fairly low. Did anyone notcice similar? I have seen this for a few nights in a row now.

DTN Todd
-Interested User-
Posts: 74
Joined: Mar 24, 2010


Posted: Apr 21, 2020 07:32 PM          Msg. 5 of 6
If you could contact support when you are seeing this we can investigate. Service is available at 800-779-7299
Chat @ www.iqfeed.net

DTN_Stephen
-DTN Guru-
Posts: 453
Joined: Aug 22, 2014


Posted: Apr 22, 2020 06:29 AM          Msg. 6 of 6
Most typically a queuing of data is related to bandwidth.

You make a request of data sets which our server responds to; however the connection cannot consume the requested data in a timely fashion. Our data servers queue the data to a certain point and then begin dropping the data when your connection still is unable to consume the data fast enough. Therefore you fall behind or show a delay.

As I cannot say this is what you have been running into, this is one very typical example. As Todd mentioned the best thing you can do is contact us when this is happening.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com
 

 

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