Following a successful connection to the admin feed, I find that I get disconnected from the server seemingly at random some time after. This can be from 5 minutes to several hours after connecting. This is reported in the S,STATS messages on the admin feed. Calling S,CONNECT on the admin feed to reconnect has no effect. I can see in the S,STATS messages that IQConnect still believes that a connection exists. The only way I can reconnect is by killing IQConnect.exe and restarting both it and my application.

What is the best method to debug this and discover the reason?

What is the recommended procedure when a disconnection occurs to ensure that a reconnection happens as seamlessly as possible?

Good morning,

The best thing that we could do to start debugging, is after the next disconnection, is to email us your log file from the Documents\DTN\IQFeed folder (before you restart). If you need any help with this just let us know.

Tim

Hi Tim,

Logs below. It seems that the critical message is 'Ignoring attempts to reconnect due to pending shutdown', which would explain why I cannot reconnect with the S,CONNECT command.

Richard

TO CLIENT Admin 17816 4 2017-06-23 14:33:36 S,STATS,66.112.156.223,60003,500,1,3,0,3,7,Jun 23 2:12PM,Jun 23 09:33AM,Connected,5.2.6.0,466755,215.72,0.02,0.17,395.63,0.21,0.31,

STATUS Connectivity 17816 0 2017-06-23 14:33:37 Socket close called, socket valid, closing.
STATUS Connectivity 17816 0 2017-06-23 14:33:37 Close called, socket closed. 0
STATUS Connectivity 17816 0 2017-06-23 14:33:37 Close called, socket closed. 0
STATUS Connectivity 17816 0 2017-06-23 14:33:37 Stop called while feed was already disconnected. : 0 :1 : Not Connected
STATUS Connectivity 17816 0 2017-06-23 14:33:37 Ignoring attempts to reconnect due to pending shutdown.
TO CLIENT Admin 17816 4 2017-06-23 14:33:37 S,STATS,,,500,1,3,0,3,7,,,Not Connected,5.2.6.0,466755,215.72,0.02,,395.93,0.21,,

FROM CLIENT Admin 17816 4 2017-06-23 14:33:37 S,CONNECT

STATUS Connectivity 17816 0 2017-06-23 14:33:37 Starting Feed (1:0)
STATUS Connectivity 17816 0 2017-06-23 14:33:37 Initiating a login of type (2).
STATUS Connectivity 45848 0 2017-06-23 14:33:37 Connecting To Login Server - 66.112.156.210:60000
STATUS Connectivity 45848 0 2017-06-23 14:33:37 Connecting to server (66.112.156.210) on port 60000.
STATUS Connectivity 45848 0 2017-06-23 14:33:37 Connect Process: Status 1.
STATUS Connectivity 45848 0 2017-06-23 14:33:37 Connect Process: Status 2.
STATUS Connectivity 45848 0 2017-06-23 14:33:37 Connect Process: Status 3.
STATUS Connectivity 45848 0 2017-06-23 14:33:37 Connected to server 0.
STATUS Connectivity 17816 0 2017-06-23 14:33:38 Ignoring attempts to reconnect due to pending shutdown.
TO CLIENT Admin 17816 4 2017-06-23 14:33:38 S,STATS,,,500,1,3,0,3,8,,,Not Connected,5.2.6.0,466755,215.72,0.02,,396.01,0.21,,

STATUS Connectivity 45848 0 2017-06-23 14:33:38 Setting symbol limit to 500
STATUS Connectivity 45848 0 2017-06-23 14:33:38 Processed Server 15 (66.112.156.223:60003)
STATUS Connectivity 45848 0 2017-06-23 14:33:38 Connection to server 0 closed.
STATUS Connectivity 45848 0 2017-06-23 14:33:38 Connection to server (0) closed gracefully.
STATUS Connectivity 45848 0 2017-06-23 14:33:38 0 products left to authenticate. Ready
STATUS Connectivity 17816 0 2017-06-23 14:33:38 Authentication Complete - Debug value = 1
STATUS Connectivity 45848 0 2017-06-23 14:33:38 Resetting socket in authentication thread.
STATUS Connectivity 17816 0 2017-06-23 14:33:38 Login Initiated without IQ32.dll
STATUS Connectivity 17816 0 2017-06-23 14:33:39 Ignoring attempts to reconnect due to pending shutdown.
TO CLIENT Admin 17816 4 2017-06-23 14:33:39 S,STATS,,,500,1,3,0,3,8,,,Not Connected,5.2.6.0,466755,215.72,0.02,,396.09,0.21,,

Hi Tim,

My interpretation of this is that something is terminating a socket used for communication between IQConnect.exe and its server (it's unclear whether this is on the IQConnect.exe side or the server side) and then the shutdown is not completing for some reason. As the shutdown remains pending, subsequent attempts to reconnect from my Admin connection fail.

Why would this be happening?

Thanks,

Richard

If that is what is happening, it would be a bug that we would need to look at. But, if you can send me the log I can verify what is happening and try to re-create it. Without that, anything I could say would be a guess at best.

Tim

Hi Tim,

I have emailed you the log file.

Richard

It appears you are logging in on two separate machines and the second is bumping off the first.

If you are not doing this, just let us know and we will reset your password.

Tim

Hi Tim,

That is entirely possible - I have one machine which is running production software, but I am continuing development on another machine.
Are you saying that we cannot have two connections from two different machines using the same ProductID?
What is the recommended way to manage this scenario? Do we need an additional ProductID or additional UserName and PIN for development?

Richard

As many apps as you like can use your product ID. But, you will require two user IDs for this scenario. Exchange agreements do not allow for any single user ID to be able to access data in multiple places at the same time. So just contact our sales team and they can help set that up for you.

Tim
Edited by DTN_Tim Walter on Jun 23, 2017 at 11:01 AM

Hi Tim,

I was able to verify that you are correct, and that this is the cause. I will talk to sales ASAP.

Many thanks for your help

Richard

Your certainly welcome. Glad we could track it down. Best of luck.

Tim