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»Forums Index »Archive (2017 and earlier) »IQFeed Developer Support »Spontaneous error 'Unauthorized user ID.'

Author	Topic: Spontaneous error 'Unauthorized user ID.' (7 messages, Page 1 of 1)
rust -Interested User- Posts: 2 Joined: Dec 27, 2010	Posted: Jan 7, 2017 01:35 PM Msg. 1 of 7 I am subscribed to NYSE, where XINA is listed. I am experiencing spontaneous error 'Unauthorized user ID.' Same request under same account on the same computer, 2 requests within 2 hours: 2017-01-07 11:43:49 EST >>>SENT: HIT,XINA,60,20170101 000000,20170107 114349,,,,1,XINA,; <<<RECEIVED: XINA,2017-01-04 14:31:00,21.3100,21.3100,21.3100,21.3100,100,100, XINA,2017-01-06 14:50:00,21.3488,21.3488,21.3488,21.3488,116,116, XINA,!ENDMSG!, 2017-01-07 13:37:51 EST >>>SENT: HIT,XINA,60,20170106 000000,20170107 133751,,,,1,XINA,; <<<RECEIVED: XINA,E,Unauthorized user ID., XINA,!ENDMSG!, Please help !
DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006	Posted: Jan 9, 2017 01:51 PM Msg. 2 of 7 Hello, I have found a case, where when you are permissioned for delayed data, instead of real time, you can get this error. We are doing research to understand this bug's full effect and if it will indeed explain the inconsistencies you ran across. We will let you know the results of that research when it completes. Tim
hfries -Interested User- Posts: 3 Joined: Aug 5, 2018	Posted: Aug 5, 2018 12:40 PM Msg. 3 of 7 Tim, What became of this bug? I am seeing the same behavior making an HIT request. Thanks, hunter
DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005	Posted: Aug 6, 2018 09:05 AM Msg. 4 of 7 hunter, I'm having some issues finding information about this issue from 18mo ago and Tim is out of the office today (I'll chat with him tomorrow when he gets back). Just to confirm this actually is the same issue. Can you give me an example request/symbol where this is happening for you? Thanks.
hfries -Interested User- Posts: 3 Joined: Aug 5, 2018	Posted: Aug 6, 2018 02:36 PM Msg. 5 of 7 I would have to spend a little time to get the actual request (going through an api), but the two symbols are QNC# and QCL#. The symbols are the only symbols I am using that begin with "Q".Other continuous symbols (that begin with @), ETFs, etc do not return the error. Let me know if you need anything else and if you need the request I will track that down by tomorrow morning.
DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005	Posted: Aug 6, 2018 02:41 PM Msg. 6 of 7 Hello, it looks like your account is not authorized for these symbols. These contracts are on NYMEX which requires an extra authorization for delayed data. If you login to your account on our account management portal here ( https://myaccount.dtn.com/storefront/login ), you can add those auths to your account and the requests should start working within a couple minutes.
hfries -Interested User- Posts: 3 Joined: Aug 5, 2018	Posted: Aug 6, 2018 03:26 PM Msg. 7 of 7 Ok thank you! I'm also having issues with the following symbols either returning daily or no data when requesting minute data from the Time & Sales IQ Connect application. Is this also an exchange issue? HKHI.X NIK.X SHGC.X UKX.X (no data) SPX.XO (no data) 3MLIB.X 1YLIB.X