DTN IQFeed, DTN.IQ, DTN ProphetX Support Forums

Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)

"After all the anxiety I had with my previous data provider it is a relief not to have to worry about data speed and integrity." - Comment from Eamonn

"I just wanted to let u know that your data feed/service is by far the best!!! Your unfiltered tick data is excellent for reading order flow and none of your competitors delivers this quality of data!" - Comment from Peter via Email

"I am very happy I changed. I love the product, but more so I am thrilled with Tech Support. You are knowledgeable, polite, pleasant and professional." - Comment from Pat

"With HUGE volume on AAPL and RIMM for 2 days, everyone in a trading room was whining about freezes, crashes and lag with *******, RealTick, TS and Cyber. InvestorRT with IQFeed was rock solid. I mean SOLID!" - Comment from Public IRC Chat

"Thanks for all of your help. Great customer service deserves to be recognized which one the reasons I've been a customer of DTN for over 10 years!" - Comment from Stuart

"You have an excellent feed. Very few spikes for Spot Forex." - Comment from Public Forum Post

"This is an excellent value, the system is generous (allowing for 500 stocks) and stable (and really is tick-by-tick), and the support is fantastic." - Comment from Shirin via Email

"I have to tell you though that using the IQFeed API is about the easiest and cleanest I have seen for some time." - Comment from Jim

"Thank God for your Data Feed as the only Zippers I see are on my pants (LOL), and no more 200 pip spikes to mess up charts." - Comment from Spiro via Email

"There is no doubt that IQFeed is the best data provider. I am very satisfied with your services. And IQFeed is the only one that I would recommend to my friends. Now, most of them are using your product in China." - Comment from Zhezhe

Home

Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather

DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter

»Forums Index »Archive (2017 and earlier) »Data and Content Support »failure retrieving ip information..

Author	Topic: failure retrieving ip information.. (3 messages, Page 1 of 1)
lbfvt -Interested User- Posts: 75 Joined: Sep 19, 2006	Posted: Dec 29, 2010 07:18 PM Msg. 1 of 3 good evening, over there! ..hmm, just noticed my connection dropped around 742pm (eastern time) and now i'm seeing 'failure retrieving ip information' on iqfeed start-up screen - 1st time i've actually ever seen that; just wondering ifn trouble = your end or my end.. somehows? thanks, eh! lbfvt
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Dec 29, 2010 07:44 PM Msg. 2 of 3 I am not seeing any issues logging in. Usually the failure retrieving IP Information error is due to the inability of your machine to contact our login servers. Since you dropped your connection, it would appear a route to our servers must have been lost. I would suggest a complete reboot of your machine just to ensure it clears cached routing table info and try to connect again. Let us know if you continue to have problems. Jay Froscheiser DTN
lbfvt -Interested User- Posts: 75 Joined: Sep 19, 2006	Posted: Dec 29, 2010 11:35 PM Msg. 3 of 3 alright, so now we know itsa my end, and itsa something new/not seen here before. before telling me to upgrade versions again ];), is there a way to clear that 'cached routing table' manually, by chance? after about a good dozen re-takes, the thing finally did kick-in, although much too slowly to convince me everything's alright as before the adventure began. ..we'll see how far along it hobbles along for now, and meanwhile get to work on trying to remember steps to properly upgrade versions, indeed -- lbfvt