matthewklein
-Interested User-
Posts: 42
Joined: May 20, 2004
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Posted: Aug 24, 2008 03:00 PM
Msg. 1 of 6
All symbols now returning NOT FOUND. I have two accounts, running on two machines, and both have this problem. Guys - what's going on? Why am I the only one reporting this, and why do I need to alert the company via the developer forums? Is anyone home?
Matthew Klein
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dtn mike driscoll
-Active Trader Management-
Posts: 75
Joined: Dec 20, 2004
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Posted: Aug 24, 2008 04:11 PM
Msg. 2 of 6
Engineers are looking into this issue. We apologize for the inconvenience, and this matter will be corrected as soon as possible.
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matthewklein
-Interested User-
Posts: 42
Joined: May 20, 2004
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Posted: Aug 24, 2008 05:39 PM
Msg. 3 of 6
Any news? Any confirmation that it is indeed a system-wide problem and not just me? Any estimate of how long it will take to fix? Markets are now open for electronic futures...
Matthew Klein
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skunk
-DTN Evangelist-
Posts: 249
Joined: May 7, 2004
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Posted: Aug 24, 2008 05:42 PM
Msg. 4 of 6
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dtn mike driscoll
-Active Trader Management-
Posts: 75
Joined: Dec 20, 2004
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Posted: Aug 24, 2008 05:44 PM
Msg. 5 of 6
This is a problem on our end. Our Engineering staff is working on the solution and we will have a fix as soon as possible.
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DTN_Jay_Froscheiser
-VP, Product Operations-
Posts: 1746
Joined: May 3, 2004
DTN IQFeed/DTN.IQ/DTN NxCore
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Posted: Aug 24, 2008 06:06 PM
Msg. 6 of 6
The problems have been corrected and users should be able to set a watch and receive historical data on all symbols now.
Jay Froscheiser DTN - Trading Markets
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