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"I just wanted to let you know how fast and easy I found it to integrate IQFeed into our existing Java code using your JNI client. In my experience, such things almost never go so smoothly - great job!" - Comment from Nate

"The people at Nirvana have very nice things to say about your company and I can see why! Price and service is a potent combination." - Comment from Ed

"I started a trial a few weeks back before the market went wild. DTN.IQ didn’t miss anything and beat my other provider. I decided to stay with you because of the great service through all the volatility." - Comment from Mike

"Boy, probably spent a thousand hours trying to get ******* API to work right. And now two hours to have something running with IQFeed. Hmmm, guess I was pretty stupid to fight rather than switch all this time. And have gotten more customer service from you guys already than total from them… in five years." - Comment from Jim

"IQFeed version 4 is a real screamer compared to anything else I have seen." - Comment from Tom

"Just a thank you for the very helpful and prompt assistance and services. You provided me with noticeably superior service in my setup compared to a couple of other options I had looked at." - Comment from John

"If you want customer service that answers the phone, your best bet is IQFeed. I cannot stop praising them or their technical support. They are always there for you, and they are quick. I have used ****** too but the best value is IQFeed." - Comment from Public Forum

"I used to have *******, but they are way more money for the same thing. I have had no probs with data from DTN since switching over." - Comment from Public Forum Post

"Thanks for the great product and support. During this week of high volume trading, my QuoteTracker + IQ Feed setup never missed a beat. Also, thanks for your swiftness in responding to data issues. I was on ******* for a few years before I made the switch over early this year, and wish I had done it a long time ago." - Comment from Ken

"I've been using IQFeed 4 in a multi-threaded situation for the last week or two on 2600 symbols or so with 100 simultaneous daily charts, and I have had 100% responsiveness." - Comment from Scott

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»Forums Index »Archive (2017 and earlier) »Data and Content Support »Login Failure

Author	Topic: Login Failure (7 messages, Page 1 of 1)
midknight -DTN Evangelist- Posts: 165 Joined: Oct 16, 2006	Posted: Nov 3, 2007 05:58 PM Msg. 1 of 7 First the company website, now I'm unable to login. IQFeed client is telling me: "Failure retrieving login information" Looks like some sort of less localized problem. Best regards, MK
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Nov 3, 2007 06:03 PM Msg. 2 of 7 We are looking into the login issue. I have confirmed the issue and it should be resolved shortly. Jay Froscheiser DTN - Trading Markets
dtn mike driscoll -Active Trader Management- Posts: 75 Joined: Dec 20, 2004	Posted: Nov 3, 2007 09:14 PM Msg. 3 of 7 The login issue is resolved. We apologize for the inconvenience. At this time engineers are still looking into the issue with the symbol guide. We hope to have a resolution soon. Thanks mike
midknight -DTN Evangelist- Posts: 165 Joined: Oct 16, 2006	Posted: Nov 3, 2007 10:01 PM Msg. 4 of 7 Thanks Mike, no problem. Lazy sunday here anyhow, but this inconvience did mean I could not procrastinate some chores
Jessica -Interested User- Posts: 2 Joined: Nov 4, 2007	Posted: Nov 4, 2007 09:20 AM Msg. 5 of 7 I received the same error message of "Failure retrieving login information" and have not been able to log-in. Now I receive the following message " Sorry, your Product and/or Service for the attempted login are incorrect. If you have recently changed products you may also need to change your type of service. Please contact DTN customer support for assistance." I have not changed my service on my end. Any suggestions as to what happened?
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Nov 4, 2007 10:16 AM Msg. 6 of 7 Jessica, Please send me a Private Message with your loginID and the product you are using with IQFeed (what software). We will look into your login issues and get it resolved. Thanks Jay Froscheiser DTN - Trading Markets
Jessica -Interested User- Posts: 2 Joined: Nov 4, 2007	Posted: Nov 4, 2007 01:19 PM Msg. 7 of 7 Jay, I am sorry but how do I send a private message? As for your other question I am using Amibroker for the software. Everything was fine until a few days ago when this started to happen.