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» Login Failure
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| Author | Topic: Login Failure (7 messages, Page 1 of 1) |
 midknight -DTN Evangelist- Posts: 165 Joined: Oct 16, 2006 |
Posted: Nov 3, 2007 05:58 PM
Msg. 1 of 7
First the company website, now I'm unable to login. IQFeed client is telling me: "Failure retrieving login information"
Looks like some sort of less localized problem. Best regards, MK |
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DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 
DTN IQFeed/DTN.IQ/DTN NxCore |
Posted: Nov 3, 2007 06:03 PM
Msg. 2 of 7
We are looking into the login issue. I have confirmed the issue and it should be resolved shortly.
Jay Froscheiser DTN - Trading Markets |
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dtn mike driscoll -Active Trader Management- Posts: 75 Joined: Dec 20, 2004
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Posted: Nov 3, 2007 09:14 PM
Msg. 3 of 7
The login issue is resolved. We apologize for the inconvenience. At this time engineers are still looking into the issue with the symbol guide. We hope to have a resolution soon.
Thanks mike |
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midknight -DTN Evangelist- Posts: 165 Joined: Oct 16, 2006 |
Posted: Nov 3, 2007 10:01 PM
Msg. 4 of 7
Thanks Mike, no problem. Lazy sunday here anyhow, but this inconvience did mean I could not procrastinate some chores
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Jessica -Interested User- Posts: 2 Joined: Nov 4, 2007 |
Posted: Nov 4, 2007 09:20 AM
Msg. 5 of 7
I received the same error message of "Failure retrieving login information" and have not been able to log-in. Now I receive the following message " Sorry, your Product and/or Service for the attempted login are incorrect. If you have recently changed products you may also need to change your type of service. Please contact DTN customer support for assistance." I have not changed my service on my end. Any suggestions as to what happened?
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DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004
DTN IQFeed/DTN.IQ/DTN NxCore |
Posted: Nov 4, 2007 10:16 AM
Msg. 6 of 7
Jessica,
Please send me a Private Message with your loginID and the product you are using with IQFeed (what software). We will look into your login issues and get it resolved. Thanks Jay Froscheiser DTN - Trading Markets |
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Jessica -Interested User- Posts: 2 Joined: Nov 4, 2007 |
Posted: Nov 4, 2007 01:19 PM
Msg. 7 of 7
Jay, I am sorry but how do I send a private message? As for your other question I am using Amibroker for the software. Everything was fine until a few days ago when this started to happen.
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