When doing a search for option tickers, the names are coming back with some sort of DB key instead of the underlying ticker symbol.

For example, issuing a search for MSFT yields no results (because MSFT isn't in the name anymore), but searching by the option root, MQF does return:

MQF VW 59491810 OCT 2007 P 17.5

It should be:

MQF VW MSFT OCT 2007 P 17.5

Sorry, forgot to list the command that produced the results listed above:

SOS,MQF; 

The following command should have worked (and did on Friday):

SOS,MSFT; 

I am not seeing this currently. Judging by the other post on this issue it may have been something isolated to last night around the time that you posted. I will have our operations team look into why this might have happened.

I can tighten down the time frame a little. It did work on Sunday at 11:54 AM Eastern and did NOT work starting at 8:06 PM Eastern time through 11:46 PM Eastern time when I patched my software to work around the issue. At least the name seemed to be correct for the fundamental / update messages.

While I was having the problem, I tried disconnecting and reconnecting multiple times with the same results.

Upon looking at the data this morning, I can confirm that it is functioning correctly again.

Was this problem isolated to a single server? If it was an individual server, do you have any suggestions on how I could automatically choose a different server in case it happens again?

Thanks,

Eric

It turns out that this was somehting our operations department was aware of at the time it happend and the fix, I simply didn't get a notification of the issue.

No more problems are expected.