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»Forums Index »Archive (2017 and earlier) »IQFeed 3rd Party Software Support »Can't Login with Ninja Trader
Author Topic: Can't Login with Ninja Trader (3 messages, Page 1 of 1)

markmm
-Interested User-
Posts: 19
Joined: Feb 28, 2011
Posted: Jan 24, 2013 11:39 AM          Msg. 1 of 3
My 7 days trial ended yesterday and I agreed to start on the paid subscription but IQ Connect is now reporting "Sorry, your Product and/or Service for the attempted login are incorrect. If you have recently changed products you may also need to change your type of service" I am using Ninjatrader 64 bit version 7.

DTN_Jay_Froscheiser
-VP, Product Operations-
Posts: 1746
Joined: May 3, 2004

DTN IQFeed/DTN.IQ/DTN NxCore

Posted: Jan 24, 2013 12:04 PM          Msg. 2 of 3
Mark,

It looks like the account was setup for you. Robert is going to have someone from our support group give you a ring and make sure everything is configured correctly so we can get you up and running quickly.
Jay Froscheiser
Vice President, Active Trader Products

markmm
-Interested User-
Posts: 19
Joined: Feb 28, 2011
Posted: Jan 24, 2013 12:54 PM          Msg. 3 of 3
All working now, not sure what caused it, it seemed to work when Zach logged in from his end to test it. It's refreshing to have such great customer support, thank again.
 

 

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