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»Forums Index »Archive (2017 and earlier) »IQFeed Developer Support »frequent timely disconnect

Author	Topic: frequent timely disconnect (10 messages, Page 1 of 1)
andrzejs -Interested User- Posts: 23 Joined: May 27, 2004	Posted: Oct 20, 2004 11:59 AM Msg. 1 of 10 i get a server disconnect/reconnect every 5-6 minutes or so through port 5009 (streaming quote); the output looks something like this (removed token): reader: read=S,SERVER DISCONNECTED reader: read=S,SERVER CONNECTED reader: read=S,CUST,real_time,207.252.121.222,60002,---,2.5.3,,NYSE,Ab DG X Ag Ah A O N D 1,500,FREE_NOBILL,, reader: read=T,20041020 12:34 reader: read=T,20041020 12:35 reader: read=T,20041020 12:36 reader: read=T,20041020 12:37 reader: read=T,20041020 12:38 reader: read=S,SERVER DISCONNECTED reader: read=S,SERVER DISCONNECTED reader: read=S,SERVER CONNECTED reader: read=S,CUST,real_time,207.252.121.222,60002,---,2.5.3,,NYSE,Ab DG X Ag Ah A O N D 1,500,FREE_NOBILL,, reader: read=T,20041020 12:39 reader: read=T,20041020 12:40 reader: read=T,20041020 12:41 reader: read=T,20041020 12:42 reader: read=T,20041020 12:43 reader: read=T,20041020 12:44 reader: read=T,20041020 12:45 reader: read=S,SERVER DISCONNECTED reader: read=S,SERVER DISCONNECTED reader: read=S,SERVER CONNECTED reader: read=S,CUST,real_time,207.252.121.222,60002,---,2.5.3,,NYSE,Ab DG X Ag Ah A O N D 1,500,FREE_NOBILL,, reader: read=T,20041020 12:46 reader: read=T,20041020 12:47 1- what is the reason for this? is this normal? how do i resolve this? 2- a disconnect loses my watch list and i have to recreate it; that means that i may lose tick data (yeah, i know, i can retrieve the historical ticks on the other port for the missing time, but that's just making it complicated); that's not a good thing; what's the work-around? thanks, andrzej
DTN_Steve_G -DTN IQFeed- Posts: 28 Joined: Oct 1, 2004	Posted: Oct 20, 2004 01:28 PM Msg. 2 of 10 andrzej, Is this problem still existing, or has it stopped? Also, what quality of Internet connection are you using? Steve Grunberg IQFeed Developer Support DTN Market Access
andrzejs -Interested User- Posts: 23 Joined: May 27, 2004	Posted: Oct 20, 2004 01:49 PM Msg. 3 of 10 Steve, this problem still exists, and existed yesterday evening too. i have sbc dsl service here in dallas, with a dynamic ip; but the ip is assigned only at connect time, so that should not be an issue.
DTN_Steve_G -DTN IQFeed- Posts: 28 Joined: Oct 1, 2004	Posted: Oct 20, 2004 02:17 PM Msg. 4 of 10 I talked to one of the Software Engineers. They would like to know what kind of hardware you are using. Steve Grunberg IQFeed Developer Support DTN Market Access
andrzejs -Interested User- Posts: 23 Joined: May 27, 2004	Posted: Oct 20, 2004 02:28 PM Msg. 5 of 10 it's a dell latitude d800 laptop running windows xp ProSP1; 1.4GHz Pentium M, 512Mb RAM; i have a wire connection, unfortunately can't decipher my network card from the invoice.
DTN_Steve_G -DTN IQFeed- Posts: 28 Joined: Oct 1, 2004	Posted: Oct 20, 2004 02:38 PM Msg. 6 of 10 andrzejs, OK, I think we have something here. I'm told we have seen a frequent problem with Dell's using an integrated network card. If this is the card that came with the Dell, then it's probably an integrated network card. Try another network card type and see if that doesn't solve the problem. Steve Grunberg IQFeed Developer Support DTN Market Access
andrzejs -Interested User- Posts: 23 Joined: May 27, 2004	Posted: Oct 20, 2004 10:31 PM Msg. 7 of 10 Steve, thanks! that's it, that was the problem. i switched my code onto another computer and the problem disappeared.
dhakme -DTN Evangelist- Posts: 150 Joined: Sep 17, 2004	Posted: Oct 21, 2004 09:20 AM Msg. 8 of 10 I have had a similar problem although nowhere near as frequent....perhaps twice per day. andrzejs: Has the ethernet card in your laptop performed well otherwise? Steve: Do you have any further info on the cause of these dropouts? Does the Dell have a known problem or is it just circumstantial evidence? I am using an HP with an Intel PRO/1000 MT. I could switch to the onboard 82540EM port.
DTN_Steve_G -DTN IQFeed- Posts: 28 Joined: Oct 1, 2004	Posted: Oct 21, 2004 10:04 AM Msg. 9 of 10 dhakme, We aren't sure why this fixes the problem most of the time, but not always. We discovered this internally by accident. As for your small problem with the HP: Give it a try and let us know what happens. Steve Grunberg IQFeed Developer Support DTN Market Access
andrzejs -Interested User- Posts: 23 Joined: May 27, 2004	Posted: Oct 21, 2004 01:15 PM Msg. 10 of 10 dhakme: i've had no issues with the nic other than this.