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»Forums Index »Archive (2017 and earlier) »Data and Content Support »Problems with Eurex data

Author	Topic: Problems with Eurex data (8 messages, Page 1 of 1)
sersan -Interested User- Posts: 62 Joined: Dec 12, 2007	Posted: Dec 5, 2008 01:35 AM Msg. 1 of 8 Hi, Once again, we have problems with the historical data. On this occasion, the problem is in all EUREX futures: BLZ8, BDZ8, SWZ8, XGZ8, and EXZ8. It seems that there are bad ticks and missing data from yesterday (10:45-11:00). That is, the same problem that weeks/months ago was repeated in MT. Please fix it as soon as possible, it is very urgent. Regards.
DTN_CurtisT -DTN Technical Support- Posts: 323 Joined: Jun 14, 2007	Posted: Dec 5, 2008 06:58 AM Msg. 2 of 8 Hello Sersan, you are correct in the missing data for the EUREX symbols, we had an issue on the 148.xxx servers that cause us to lose data for this time frame. On the 156.xxx servers the data is there. We are working on getting this data back onto the 148.xxx servers for the EUREX. Curtis Thompson curtis.thompson@dtn.com Trading Markets Customer Service 1-800-397-7000 x3614
sersan -Interested User- Posts: 62 Joined: Dec 12, 2007	Posted: Dec 5, 2008 07:13 AM Msg. 3 of 8 How Can I connect with 156 servers????? Today it is job report, I need a solution inmediatly!!! Regards-
DTN_CurtisT -DTN Technical Support- Posts: 323 Joined: Jun 14, 2007	Posted: Dec 5, 2008 07:17 AM Msg. 4 of 8 Hello Sersan, the easiest way to connect to the 156.xxx servers is to log out completely of IQFeed, then log back in. To know if you are connected to the 156.xxx servers open the IQ Connection Manager from the system tray in the lower right corner of your computer and see what the IP address shows. If you are hitting 66.112.148.xxx then try it again. If you keep hitting the 148.xxx servers then you may need to do a full reboot of your computer and try again. Curtis Thompson curtis.thompson@dtn.com Trading Markets Customer Service 1-800-397-7000 x3614
bhatia_ash -Interested User- Posts: 6 Joined: Aug 11, 2008	Posted: Dec 31, 2008 02:57 AM Msg. 5 of 8 Dax data is not updating.. neither real time nor historical since yesterday. I have tried both 156 and 148 servers and doesnt work on either of them..
Stan S -DTN Guru- Posts: 256 Joined: Apr 13, 2006	Posted: Dec 31, 2008 07:19 AM Msg. 6 of 8 The Eurex exchange is closed for New Years holiday
sersan -Interested User- Posts: 62 Joined: Dec 12, 2007	Posted: Jan 22, 2009 08:38 AM Msg. 7 of 8 Yesterday and today, I experienced some delaying with the reception of eurex data, around open time of usa markets. Regards.
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Jan 22, 2009 04:57 PM Msg. 8 of 8 We are having some issues with a telco line into one of the data centers. This morning we switched the affected datacenter to read from our fully operational lines while engineers work with the telco provider. Eurex data on all datacenters should no longer see any delays. Jay Froscheiser DTN - Trading Markets