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»Forums Index »Archive (2017 and earlier) »IQFeed 3rd Party Software Support »Investor RT and DTNMA problem

Author	Topic: Investor RT and DTNMA problem (4 messages, Page 1 of 1)
dasziel -Interested User- Posts: 3 Joined: May 2, 2008	Posted: May 2, 2008 11:55 AM Msg. 1 of 4 I cannot get backfill more than 4 days for +CL# The datafeed does not work properly with any symbol
DTN_SarahS -DTN Evangelist- Posts: 195 Joined: May 31, 2007	Posted: May 2, 2008 12:01 PM Msg. 2 of 4 Hi Dasziel, Are you a satellite IRT user with the DTN Market Access refresh? IRT is actually who you would need to contact, and they then contact the proper support people for Market Access. We can go ahead and skip this however, and I will let the Market Access support people know what you are experiencing. Are you trying to backfill tick, minute, daily, weekly, or monthly data? When you say the datafeed does not work properly with any symbol, can you give me a bit more detail so we can get this resolved? Are you getting lagging data, missing data, not enough backfill, etc? Thank you, Sarah DTN Trading Markets Edited by DTN_SarahS on May 2, 2008 at 12:02 PM
DTN_SarahS -DTN Evangelist- Posts: 195 Joined: May 31, 2007	Posted: May 2, 2008 02:33 PM Msg. 3 of 4 Hello Dasziel, I have spoken to several support people here, and it has come to my attention that you may actually be using an IQ Feed login to refresh the data. If this is the case, you will need to configure the data source to show IQ Feed rather than Market Access in order for it to refresh properly. Thanks, Sarah
dasziel -Interested User- Posts: 3 Joined: May 2, 2008	Posted: May 2, 2008 06:05 PM Msg. 4 of 4 Hi, Now , i have already the data, but unfortunately i have problems with volumes as i cannot calculate the volume breakdown.