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»Forums Index »Product Support »DTN Satellite Products »Financial Futures data being discontinued with only 10 days advance notice !!!!
Author Topic: Financial Futures data being discontinued with only 10 days advance notice !!!! (3 messages, Page 1 of 1)

JoeD
-Interested User-
Posts: 22
Joined: Jun 8, 2005


Posted: Apr 25, 2008 01:56 PM          Msg. 1 of 3
Is this some sort of practical joke?

How can DTN provide only ten days notice that it is discontinuing financial futures data delivery on what amounts to a list of the hundred highest volume futures contracts including ES, NQ, YM, FF, TY, US, etc. to clients that have paid for this service for many years and rely on this data.

DTN clients deserve better treatment than this.

I understand DTN is running out of bandwidth on the satellite but you should have seen this coming months ago and provided a few months of advance notice in order to provide time for your clients to make other arrangements.

Is DTN going to provide a FREE DTNIQ account to satellite customers in order for us to obtain the data on the symbols that will no longer be available via satellite, that seems the least you can do. Even a solution of this sort requires a second computer and lots of work on the client side in order to accomodate this data split.

Can't you delay the change in service for at least one month and allow us some time to integrate your internet data into our analysis.

Over the last two days I have left two messages for "Andy" at the phone number provided on the letter which I received only a couple of days ago from DTN CEO Robert Gordon informing me of this disturbing news. I have still not received a call back.

Please let me know what if anything DTN is planning to do to mitigate the problems caused by this abrupt and dramatic reduction in service. How can you expect us to pay exchange fees and then cherry pick the symbols that you are going to deliver. DTN must come up with some solution such as a DTNIQ feed idea or you have just made your satellite service virtually useless to traders.

Please get back to me with some good news.

Thanks

Joe

DTN_LorenF
-DTN Technical Support-
Posts: 228
Joined: May 11, 2004


Posted: Apr 25, 2008 01:59 PM          Msg. 2 of 3
Joe
That reads Financial Future OPTIONS being discontined as of the May 1 not the furures just the options.

JoeD
-Interested User-
Posts: 22
Joined: Jun 8, 2005


Posted: Apr 25, 2008 02:53 PM          Msg. 3 of 3
Thanks for the good news Loren.

Sorry for the confusion, I guess my heart attack can wait for now.

Joe
 

 

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