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»Forums Index »Product Support »Common Troubleshooting Tips »Chart is not updating
Author Topic: Chart is not updating (1 messages, Page 1 of 1)

DTN_SarahS
-DTN Evangelist-
Posts: 195
Joined: May 31, 2007


Posted: Nov 13, 2007 11:24 AM          Msg. 1 of 1
Problem: Your chart is not updating and/or backfilling.

Resolution:
Close your DTN IQ or third-party software, log back in. If this does not correct, clear all data/all bars on the chart. Then go ahead and reload data/backfill the chart.

If the chart updates but does not backfill, please ensure the IQ Feed is set as your backfill/historical data source.

If the above steps do not correct the problem, it may be due to a bad software installation, a firewall issue, or a problem with the data. Please contact IQ Feed support at 1-800-763-9959 or support@iqfeed.net. Please include your login ID or account number.
Edited by DTN_SarahS on Nov 13, 2007 at 03:12 PM
 

 

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