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»Forums Index »Product Support »Data and Content Support »WHY DOES YOUR COMPANY CONTINUE TO OPERATE WITH A TOTAL DISREGARD FOR YOUR CLIENTS
Author Topic: WHY DOES YOUR COMPANY CONTINUE TO OPERATE WITH A TOTAL DISREGARD FOR YOUR CLIENTS (1 messages, Page 1 of 1)

JoeD
-Interested User-
Posts: 22
Joined: Jun 8, 2005


Posted: May 23, 2007 10:46 AM          Msg. 1 of 1
DTN HAS AGAIN MADE MATERIAL CHANGES TO ITS DATAFEED WITHOUT ANY ADVANCE NOTICE TO CLIENTS OR ADEQUATE TESTING

THIS IS THE LATEST IN A STRING OF COMPLETE OUTRAGEOUS SCREWUPS BY DTN AND CONFIRMS YOUR COMPANIES TOTAL DISREGARD FOR THE INTERESTS OF YOUR CLIENTS

THESE INDEX SYMBOLS ALREADY HAD THE .X ADDED A LONG TIME AGO, WHY YOU SHIFTED THEM TO A NEW DATABASE WITHOUT BOTHERING TO TEST THE IMPLICATIONS OF THE MOVE IS BEYOND STUPIDITY. CLEARLY THE EXCHANGE RULES DID NOT CHANGE OVER THE WEEKEND, AND EVEN IF THEY DID, CLIENTS DESERVE A WARNING.

I WILL TRY TO DELETE THE EXISTING SIGNALS AND HOPEFULLY THE NEW ONES WILL GET ADDED TO MY DATABASE, BUT CLEARLY THIS IS SOMETHING THAT SHOULD HAVE BEEN DONE OVER THE WEEKEND, NOT IN THE MIDDLE OF THE WEEK, NOW AFTER LOSING A HALF A WEEK OF DATA.

I WILL LET YOU KNOW IF I HAVE ANY SUCCESS, IN THE MEANTIME WHY DON'T YOU SEE IF ANY ONE OF YOUR OTHER TRADESTATION CLIENTS HAS HAD SIMILAR PROBLEMS AND EXPLAIN HOW IT WAS SOLVED.

A COMPANY SYSTEM DESIGNED AROUND MAKING DRAMATIC CHANGES TO YOUR PRODUCT WITHOUT ANY NOTICE AND THEN WAIT TO HEAR ABOUT THE DISTASTERS YOU CREATE IS TOTALLY RECKLESS.

THERE IS NO LONGER ANY DOUBT YOU GUYS ARE COMPLETE MORONS AND HAVE NO SHAME IN CONTINUNG TO TREAT YOUR CUSTOMERS LIKE CRAP.

TELL JAY TO WAKE UP AND DO HIS JOB.
 

 

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