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"You have an excellent product !!!!!!" - Comment from Arely
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"I just wanted to tell you what a fine job you have been doing. While *******, from what I hear, has been down and out, off and on, IQ feed has held like a champ this week." - Comment from Shirin
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"Version 4.0.0.2 has been working well for me and I appreciate that it is now a much tighter client to work with. I feel I can go to press with my own application and rely on a stable platform" - Comment from David in IA.
"I just wanted to let you know how fast and easy I found it to integrate IQFeed into our existing Java code using your JNI client. In my experience, such things almost never go so smoothly - great job!" - Comment from Nate
"I used to have *******, but they are way more money for the same thing. I have had no probs with data from DTN since switching over." - Comment from Public Forum Post
"With HUGE volume on AAPL and RIMM for 2 days, everyone in a trading room was whining about freezes, crashes and lag with *******, RealTick, TS and Cyber. InvestorRT with IQFeed was rock solid. I mean SOLID!" - Comment from Public IRC Chat
"I would just like to say that IQFeed version 4 is running very well and I am very happy with its performance. I would also like to extend a big thanks for the fast and efficient help that I always receive. My questions and concerns are always addressed promptly. Way to go!" - Comment from Josh in CO.
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Viewing User Profile for: DTN_Tech_Kevin_A
About Contact
Joined: May 7, 2004 01:23 PM
Last Post: Feb 24, 2015 03:09 PM
Last Visit: Feb 24, 2015 03:09 PM
Website: www.prophetx.com
Location: Omaha, NE
Occupation: Technical Support
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DTN_Tech_Kevin_A has contributed to 4 posts out of 21120 total posts (0.02%) in 7,154 days (0.00 posts per day).

20 Most recent posts:
ProphetX Support » How 'bout changing the timeout value for ProphetX ? Feb 24, 2015 03:09 PM (Total replies: 3)

Hello AMA,
There are a variety of things that can cause 'internet burps' and the Prophet X connection can have different responses depending on the cause.
Would it be possible to have you send a screen shot of your System Alert messages you get when this occurs as well as a screen shot of your Help and About Prophet X window to prophetx@dtn.com so we can get a better idea of what may be happening with your connection?
Also, I am not aware of any settings available to adjust the time-out period. However, I will check with our development team to be certain and let you know if such exists.
Kevin - DTN Tech Support

ProphetX Support » Close price displays zero values in my application using prophetX to pull the latest nymex data through API Nov 26, 2014 07:13 AM (Total replies: 2)

We don't want you to put your account information on the forums, but we need to take a look at your account to further assist you.
Could you please send the question and your Prophet X login info to prophetx@dtn.com?
Kevin - DTN Tech Support

ProphetX Support » ProphetX error when opening, cannot run or uninstall program Jul 31, 2013 09:38 AM (Total replies: 2)

I believe your DTN ProphetX desktop shortcut icon has lost it's mapping to the actual Prophet X application. Delete the desktop icon. Then, go into My Computer > Local Disk (C:) > Program Files > DTN > Prophet X. There should be a ProphetX.exe in there. Right-click this and select Send to > Desktop (create Shortcut). This will put a new DTN Prophet X icon on your desktop that should work correctly. If this doesn't fix it please call our technical support line.
Kevin - DTN Tech Support

ProphetX Support » How to draw a short horizontal line? Dec 13, 2012 10:54 AM (Total replies: 2)

Under File and Preferrences, go to Charts and then Line Studies.
For the General Trendline settings, make sure both 'Extend line left' and 'Extend line right' boxes are unchecked. Now, if you go to your chart and draw a Trendline it will only connect the 2 points you select.
Kevin - DTN Tech Support


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