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awunder has contributed to 5 posts out of 21191 total posts (0.02%) in 5,056 days (0.00 posts per day).

20 Most recent posts:
DTN.IQ Client Software Support » bug in client - doesnt reconnect to level2 servers Sep 20, 2010 02:04 PM (Total replies: 8)

thank you!!!!!!!!!!!!

while the work around is working.. its still sort of awkward.. :) and sometimes iqconnect just "hangs" and not answers the telnet requests..

i will update my installation as soon as the markets are closed.


thank you very much!

DTN.IQ Client Software Support » bug in client - doesnt reconnect to level2 servers Sep 13, 2010 02:40 PM (Total replies: 8)

Steve,

thats a shame... there might be people who need a working reconnection. i am one of those and i can't restart iqconnect while i do my other tick based calculations without losing even more information.

if this is your policy of dealing with annoying bugs.. ok then... other service providers probably fix those serious bugs in a reasonable time and might be better for my business...

as a side note, please tell your clients that you would need more than 6 month to come up with a fix for their reported bugs... this will help them to decide properly!

thanks,
Andreas

DTN.IQ Client Software Support » bug in client - doesnt reconnect to level2 servers Sep 5, 2010 02:25 PM (Total replies: 8)

when can i expect this new version?

i am not sure if you can fully understand the importance of this!

a working reconnection is crucial and its been more than 6 months since i've reported this to your support and already more than 2 months i've reported it in here.

is there any beta version which is working?

DTN.IQ Client Software Support » bug in client - doesnt reconnect to level2 servers Jul 1, 2010 02:39 PM (Total replies: 8)

thank you steve!

i appreciate your fast and professional response and am looking forward for the fix.

thanks,
andreas

DTN.IQ Client Software Support » bug in client - doesnt reconnect to level2 servers Jul 1, 2010 12:13 AM (Total replies: 8)

i've reported that to the tech support in february and in march about this problem but the promised fix did not come... so i've waited for the next release of the client but even in june is no fix for this big problem...

my mails in march and april got ignored, so i dont know where else to ask than in this forums..

if there is still no solution, i probably cancel my iqfeed subscription...


the problem:

when you - for whatever reaseon - got disconnected from the internet and do a reconnect, the iqconnect.exe reconnects fine to the "price data feed" but NOT to the "level2 data feed".
as i do various level2 analysis, this sucks big time.

what i then need to do is to close the feed completely and restart it. this might be an option for "spare time traders" but it is not for me. given the fact that there is no histroical level2 date available, my analysis will be incomplete - forever...

you can easily reproduce this issue with a simple "pull out the plug" and plug it back in...

i am waiting for a fix and i hope you take this seriously.

thank you,
Andreas


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