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»Forums Index »Archive (2017 and earlier) »Data and Content Support »why is my Options chart data not coming through - Pic Attached

Author	Topic: why is my Options chart data not coming through - Pic Attached (2 messages, Page 1 of 1)
seanthenoob -Interested User- Posts: 2 Joined: Jul 3, 2020	Posted: Jul 3, 2020 11:09 PM Msg. 1 of 2 Hey there, having issues with getting chart data coming up, just wanting to clarify nothing is wrong with my subscription, im getting a error in my platform saying my connection does not provide such data this makes no sense, never seen this before please help! File Attached: yo.PNG (downloaded 825 times)
DTN_Stephen -DTN Guru- Posts: 453 Joined: Aug 22, 2014	Posted: Jul 6, 2020 06:27 AM Msg. 2 of 2 Sorry for any delay in responding to your post. By your screenshot it does appear you have authorizations for level 2 data on NASDAQ equities. I am not sure what charting platform that is you are showing the Depth of Market window in? Possibly Ninja Trader? Please locate the IQ Feed Applications window on the desktop of your PC and then open and utilize the Market Depth tool. Do you get valid Level 2 data there? Please feel free to contact us directly either by email support@iqfeed.net or call and or chat with us. www.iqfeed.net and you will find a technical chat link on the left hand side of the website. 800-779-7299 Technical Support number. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net