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Ted Slanker has contributed to 1 posts out of 21199 total posts
(0.00%) in 7,127 days (0.00 posts per day).
20 Most recent posts:
DTN Satellite Products »
Classic Management for Big Business Nov 1, 2004 04:43 PM
(Total replies: 1)
Over the weekend I sent the following e-mail message to DTN. “Finally I've found a way to communicate with DTN, and wouldn't you know it was only through the advertising department. I've been a subscriber to the market satellite service for going on 15 years. The recent "test" of the elimination of financial and futures was beyond stupid. I've tried to call many times, but the waiting line is too long for anyone to be able to sit on hold in a business environment. DTN has either become too big, or management has become too stupid. “Now I see that my level of service will sewer tomorrow and I spend 95% of my time watching one page that has 24 lines of data. What am I being forced to do, give you more money for my 24 lines of feed? Obviously I'm not too happy. “Ted Slanker 903-732-4653 and yes, I'm still at the same damn address as I've been at for the past ten years so don't ask again.” Of course I didn’t get a reply. Today I called again and got through. The fellow said go to forums so here I am. What a lot of crap to get through to “service providers.” This weekend’s elimination of the trickle of financial and currency quotes is stupid. The news format is typical Big Business overload. The news is now worthless. When Steve Winnograd was there the news was fun, informative, and something I looked forward to everyday throughout the day. Now I don’t bother. Frustratingly, the news headline overload of trivia has probably squeezed out data streams that I could use. I’ve seen companies and people do stupid things (done a few myself over the years) but this set of moves is really classic. Ted Slanker P.S. The long, impossible to remember password is another classic example of Big Business getting out of touch with their customer. Just like "If you want zip, push 1, if you want zap, push 2, if you want those guys, push 3, if you want anything just keep pushing numbers. We're here to serve. Push 0 to repeat menu." |
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