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DTN_mark_e has contributed to 36 posts out of 20421 total posts (0.18%) in 2,630 days (0.01 posts per day).

20 Most recent posts:

leijin168, is this a custom app that you're using with IQFeed? If so, what are you trying to do with it? Any specific thing you do that leads to the error message?

Also...

Can you tell us what version of IQFeed you're running? Is this a recent upgrade, and if so, do you know what version you were using previously?

Do you have a crashdump (.mdmp file) from the crash? If so, please provide, either here or you can email it to us at support@iqfeed.net.

If you can get us an IQFeed logfile from the crash, that would also be helpful to our developers. If you're running in a windowed environment in linux, you can use the IQFeed diagnostics app or windows explorer to locate the logfile, otherwise find the Document's folder wherever the C: drive is located.

Trading Markets Customer Service
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net


DTN.IQ Client Software Support » Adjusting Data for Stock Splits Apr 18, 2021 10:34 PM (Total replies: 4)

Thank you. We appreciate and welcome enhancement suggestions. Although we have received customer requests to do so, there is currently no plan to split adjust intraday data in IQFeed. If you would like to add your name to the list of others making this request, but with a special caveat of creating an option to enable/disable the adjustment, please email us at support@iqfeed.net, with your account information. Be sure to include the details of your request in the email.

Trading Markets Customer Service
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net


IQFeed Developer Support » 4/12/21 Data Outage Status Updates Apr 16, 2021 06:10 PM (Total replies: 31)

Once we have more information with regard to the data backfill, we will post it in the forums.

Trading Markets Customer Service
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net


IQFeed Developer Support » 4/12/21 Data Outage Status Updates Apr 12, 2021 10:47 AM (Total replies: 31)

I apologize for the delay, however we are working both phone, email and chat support, so we're not able to answer the forums immediately. With that said, this issue should now be clear.

Trading Markets Customer Service
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net


General Product Announcements » Data Outage - IQ Feed Apr 12, 2021 10:44 AM (Total replies: 2)

The issue with the IQ equity data has been identified and remedied.

Trading Markets Customer Service
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net


Data and Content Support » Daily bars for Good Friday Apr 6, 2021 09:06 AM (Total replies: 6)

We will be removing all 4/2/21 EOD data for symbols that did not trade. This is expected to be completed today.

Trading Markets Customer Service
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net


Data and Content Support » Daily bars for Good Friday Apr 5, 2021 03:47 PM (Total replies: 6)

not yet

Trading Markets Customer Service
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net


Data and Content Support » Daily bars for Good Friday Apr 5, 2021 10:47 AM (Total replies: 6)

It is my understanding that DTN received notification from the exchange for the release of those numbers on Friday, 4/2. However, our market data team is looking into it further, as they have been informed that other feeds are not carrying this data.

Trading Markets Customer Service
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net


DTN.IQ Client Software Support » Incorrect Canadian Quotes Mar 29, 2021 06:06 PM (Total replies: 8)

see prior post from DTN Stephen. We will post more info here when we have it. Thank you.

Trading Markets Customer Service
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net


Data and Content Support » Historical Market Symbols Dec 4, 2020 10:56 AM (Total replies: 7)

sorry, it's come to my attention that we do have files of expired equities and options. Please contact our support team by email (support@iqfeed.net) and provide your IQFeed user ID, so that we can provide you with links to those inhouse downloads.


Trading Markets Customer Service
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net

Edited by DTN_mark_e on Dec 4, 2020 at 10:56 AM

Data and Content Support » Historical Market Symbols Dec 4, 2020 10:39 AM (Total replies: 7)

I'm sorry, we don't maintain such a file that lists historical or expired symbols.

Trading Markets Customer Service
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net


Off Topic » Automatic connect and disconnect IQFeed Oct 21, 2020 04:02 PM (Total replies: 2)

Hello, if you are a developer, please visit our forums for API assistance.

Trading Markets Customer Service
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net


Data and Content Support » Download continous contract Jun 24, 2020 09:25 AM (Total replies: 7)

# is continous
#C is back-adjusted

so, for back-adjusted XG, it would be XG#C

Trading Markets Customer Service
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net


DTN.IQ Client Software Support » IQ Feed randomly disconnects Jun 23, 2020 05:55 PM (Total replies: 2)

sorry to hear you're having some connection issues. There were no outages on any of the IQFeed servers today. The log you provided doesn't specify why you are not connecting, so we can only speculate the usual causes for something like this, which are 1) some type of internet-related issue; or 2) a local problem on your PC or network (e.g. hardware, software, a lost handshake between the data feed and Ninja).

Looking more closely at these logs, I can see that you are using Kinetick, not IQFeed. I encourage you to contact Kinetick support about this and work with them directly (as we do not provide Kinetick technical support).

Trading Markets Customer Service
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net


Data and Content Support » Download continous contract Jun 17, 2020 01:09 PM (Total replies: 7)

eddy, also, perhaps you are not aware, but XG# is the continuous contract.

Trading Markets Customer Service
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net


Data and Content Support » Download continous contract Jun 17, 2020 12:21 PM (Total replies: 7)

you would need to either use one of the IQFeed apps (included in the IQFeed Applications folder), such as the Time&Sales or Charts, or you would need to use a 3rd party software.

Note that tick history is limited to 180 days (but you can only download 8 days during US equity market hours).

Trading Markets Customer Service
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net


Data and Content Support » Download continous contract Jun 17, 2020 09:13 AM (Total replies: 7)

Eddy, if you have the IQFeed Core Service, you would have access to XG# history. Minute history goes back to 1/13/2006, and daily bars go back to 11/23/1990

Trading Markets Customer Service
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net



I'm sorry, we need to correct our earlier posting -- IQFeed is indeed showing the various ticks at 85.39 on 2/3/20, albeit as "extended trades," which by default are not displayed in the Time & Sales window. To turn on Extended trades, you will need to go into the T&S Settings, and under the General tab, check the box for "Enable Extended Trades."

Mark Eash, Trading Markets Customer Service DTN
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-397-7000 (DTNIQ & IQFEED) | 402-255-3682 (Fax)
www.dtn.com/trading | www.dtniq.com | http://www.iqfeed.net


Data and Content Support » Odd bars in CME futures historic data Feb 3, 2020 06:45 PM (Total replies: 4)

sorry for the late response. We're looking into these and will hopefully have an answer for you shortly.

Mark Eash, Trading Markets Customer Service DTN
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-397-7000 (DTNIQ & IQFEED) | 402-255-3682 (Fax)
www.dtn.com/trading | www.dtniq.com | http://www.iqfeed.net



Hi Aaron, the "sorry, your product and/or service for the attempted login are incorrect" is not typically associated with a bad connection. While a connection problem can trigger it, more often it means that there is a problem communicating with an application/software, i.e. either the software is unsupported or there is a process hangup between the two products.

It's certainly possible that you have an internet connectivity problem that is outside the scope of IQFeed support. However, you may also want to reach out to us again in chat so that we can get more details from you, to determine if something else is happening here.

Mark Eash, Trading Markets Customer Service DTN
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-397-7000 (DTNIQ & IQFEED) | 402-255-3682 (Fax)
www.dtn.com/trading | www.dtniq.com | http://www.iqfeed.net



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