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"I just wanted to let u know that your data feed/service is by far the best!!! Your unfiltered tick data is excellent for reading order flow and none of your competitors delivers this quality of data!" - Comment from Peter via Email
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"This is an excellent value, the system is generous (allowing for 500 stocks) and stable (and really is tick-by-tick), and the support is fantastic." - Comment from Shirin via Email
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Viewing User Profile for: DTN_Stephen
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Joined: Aug 22, 2014 02:04 PM
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DTN_Stephen has contributed to 438 posts out of 20642 total posts (2.12%) in 2,871 days (0.15 posts per day).

20 Most recent posts:

“We are performing network maintenance at our Chicago Datacenter tonight from 6:30 – 8:30PM CST. Some customers may experience brief periods of connectivity issues to our servers during the timeframe. “

Thank you for your patience.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Datafeed Wish List » Sequential Level1 and Level2 updates. Jun 17, 2022 12:10 PM (Total replies: 10)

Unfortunately my response was almost 2 1/2 years ago and without knowing that customers login ID I do not have easy access to the answer that was provided. If you would like to contact us at support@iqfeed.net with you 6 digit IQ Login ID we can begin research on this again.

Please enter in the subject line Attention: Stephen Shockey.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Datafeed Wish List » Cryptocurrency data feed need Jun 7, 2022 06:34 AM (Total replies: 1)

Please contact us at support@iqfeed.net with your login ID so that we can enter a customer request for enhancement.

Thank you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » API subscription May 18, 2022 12:39 PM (Total replies: 1)

If you would like to send an email to support@iqfeed.net with your IQ Login ID I will be happy to assist you in getting this resolved.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Cannot get intraday data on certain ETFs? May 2, 2022 06:57 AM (Total replies: 11)

That is great to hear.

Yes GHUB the auto update software from Logitech can block a port IQ Requires to transmit history.

I am glad it was resolved.

Have a great day.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Cannot get intraday data on certain ETFs? May 2, 2022 06:38 AM (Total replies: 11)

Keep in mind it's pre-market hours so you will need to verify that you have your sessions times set to catch pre-market hour data in Optuma. Most 3rd party softwares have a setting for session times.

In IQ Feed Time and Sales and Charts you will need to check the box in settings "Emable Extended Trades" to receive pre and post market data.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Cannot get intraday data on certain ETFs? May 2, 2022 06:27 AM (Total replies: 11)

You have the correct exchanges to receve intrad data on these symbols.

Regards to authorizations on exchanges, even if you do not have real time US Equities you would still get 10 minute delayed equities and not get any intraday data.

If this happens against I suggest you go to your desktop and locate IQ Feed Applications and locate Time and Sales or Charts and open one of these applications and enter the symbol you are having issues with to test.

You can alter what type of data you receive under settings.

This will not affect Optuma at all; however will verify you are getting the correct data through the IQ Feed application.

If it continues to be a problem after this test you may need to contact their support for assistance in their plalform.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



Please contact us at support@iqfeed.net with your IQ Feed login ID so that we can enter a Customer Request for enhancement.

Thank you

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Missing CFTC Products Apr 14, 2022 10:31 AM (Total replies: 2)

Thank you for your patience.

We will add the two contracts you are requesting to

NAT GAS ICE LD1 - ICE FUTURES ENERGY DIV
NAT GAS ICE PEN - ICE FUTURES ENERGY DIV


Do you have a symbol for Natural Gas ICE Henry Hub ICEEC that you state stopped in 2019?

At this time to add the complete product list provided by the CFTC COT report we will need to enter a Customer Request for Enhancement.

Please contact us at support@iqfeed.net with your IQ Feed login so that we can begin this process.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Datafeed Wish List » live ICE index data feed Apr 5, 2022 06:30 AM (Total replies: 1)

Please contact us at support@iqfeed.net with your IQ Feed user/login and we can enter a request for a Customer Enhancement to the IQ Feed.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » Developer Agreement and Licences Apr 5, 2022 06:28 AM (Total replies: 1)

You will need to contact our sales team for additional forms and agreements for redistribution of data.

sales@iqfeed.net
800-475-4755

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » CRBN Tick Data Volumes. Mar 17, 2022 07:06 AM (Total replies: 8)

I will have Development support take a look and reply later today.

Thank you

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » CRBN Tick Data Volumes. Mar 16, 2022 07:30 AM (Total replies: 8)

Attached screenshot from IQ Feed Time and Sales

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » CRBN Tick Data Volumes. Mar 16, 2022 07:28 AM (Total replies: 8)

I appreciate your patience in receiving this response.

827606091 is the TICK ID. 10845 is the volume. (Also this was an oddlot trade that is non last qualifying)

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Please check the symbol GRBK Feb 10, 2022 11:35 AM (Total replies: 2)

We have edited the name to reflect Green Brick Partners, INC - Common Stick (GRBK) as it is reflected on the NASDAQ official site.

https://www.nasdaq.com/market-activity/stocks/grbk

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Please check the symbol GRBK Feb 10, 2022 11:23 AM (Total replies: 2)

I am having our Market Data team review and resolve this.

Thank you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » options Complex Order Books? Jan 10, 2022 10:01 AM (Total replies: 6)

OPRA has trade conditions for spread trades, but may not always report them as such. You could review this in the time and sales under trade conditions. Below are OPRA trade conditions.

SOLDLAST Sold Last (late reporting) (ttds,utdf,cts,opra)
SOLDOSEQ Sold Out of Sequence (ttds,utdf,cts,opra)
CANC Cancelled Previous Transaction (opra)
CANCLAST Cancelled Last Transaction (opra)
CANCOPEN Cancelled Open Transaction (opra)
CANCONLY Cancelled Only Transaction (opra)
OPEN Late Report of Opening Trade, out of sequence (utdf,ttds,opra)
OPNL Late Report of Opening Trade, in correct sequence (opra)
AUTO Transaction Executed Electronically (cts, opra)
AJST Contract Adjustment for Stock Dividend, Split, etc. (opra)
SPRD Spread, Trade in Two Options in the Same Class (a buy and a sell in the same class) (opra)
STDL Straddle, Trade in Two Options in the Same Class (a buy and a sell in a put and a call) (opra,)
STPD Follow a Non-stopped Trade (opra)
CSTP Cancel Stopped Transaction (opra)
BWRT Option Portion of a Buy/Write (opra)
CMBO Combo, Trade in Two Options in the Same Options Class (a buy and a sell in the same class) (opra)
ETH_SESSION Opra extended trading hours session
SLAN OPRA - Single Leg Auction Non ISO
SLAI OPRA - Single Leg Auction ISO
SLCN OPRA - Single Leg Cross Non ISO
SCLI OPRA - Single Leg Cross ISO
SLFT OPRA - Single Leg Floor Trade
MLET OPRA - Multi Leg auto-electronic trade
MLAT OPRA - Multi Leg Auction
MLCT OPRA - Multi Leg Cross
MLFT OPRA - Multi Leg floor trade
MESL OPRA - Multi Leg auto-electronic trade against single leg(s)
TLAT OPRA - Stock Options Auction
MASL OPRA - Multi Leg Auction against single leg(s)
MFSL OPRA - Multi Leg Auction against single leg(s)
TLET OPRA - Stock Options auto-electronic trade
TLCT OPRA - Stock Options Cross
TLFT OPRA - Stock Options floor trade
TESL OPRA - Stock Options auto-electronic trade against single leg(s)
TASL OPRA - Stock Options Auction against single leg(s)
TFSL OPRA - Stock Options floor trade against single leg(s)
CBMO OPRA - Multi Leg Floor Trade of Proprietary Products
MCTP OPRA - multilateral compression

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



I can confirm Yair is exactly correct.

You are limited to 8 calendar days of tick data between 9:30am - 4:30pm Eastern Time. Outside of those hours you can access 180 calendar days.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



(All times are Central Standard unless otherwise noted)

Thursday, December 23, 2021

CME Globex
Regular Daytime hours for all products
No Overnight session for any product
ICE Futures US
US Dollar Index, Currency Pairs
Regular trading hours
TAS trading ends at Noon

Friday, December 24, 2021

ASX (Early close at 9:10 pm on Thursday)
B3 (Brazil) Closed
CME Globex Closed
EUREX Closed
Euronext (Half-day trading, various early closings by commodity)
ICE Futures Europe
Agricultural Commodities Closed
ICE Futures US (All products closed, except for Bakkt Bitcoin (Early close at 8:00 a.m.)
NYSE, NYSE_American, NYSE ARCA, NYSE Bonds, NASDAQ, CBOE (Closed)
SGX (Early close at 10:00 p.m. on Thursday)

Sunday, December 26, 2021

CME Globex
Equity, Bitcoin, Interest Rate, FX, Energy, Metals, Dairy
Regular open at 5:00 p.m. for trade date of Monday, December 27
Grain and Oilseed, Mini-Grain, MGEX Wheat and Indices
Regular open at 7:00 p.m. for trade date of Monday, December 27

Monday, December 27, 2021

Regular Trading Hours, with these exceptions

ASX (Closed)
Eurex Exchange traded Commodities, British Equity Derivatives (Closed)
Euronext Dublin Closed/other markets are open
ICE Future Europe Agricultural Commodities (Closed)
ICE Futures US Sugar No 11, Coffee, Coca, Cotton (Late Open at 6:30 a.m.) Canola (Closed)

Tuesday, December 28, 2021

Regular trading hours, with the following exceptions

ASX (Early Close at 9:15 p.m. Wednesday)
Eurex Exchange Traded Commodities, British Equity Derivatives (Closed)
Euronext Dublim (Closed) other markets are open

ICE Futures Europe UK Natural Gas and Power Contracts, Emissions, Natural Gas 1st Line Contracts (Closed)
LSE and LME (Closed)
TSX (Closed)

Friday, December 31, 2021

Regular trading hours with the following exceptions

ICE FUTURES EUROPE Early close for various contracts
ICE Futures US US Dollar Index and Currency contracts (TAS trading ends at Noon)

Monday, January 3, 2022

Regular trading hours with the following exceptions

ICE FUTURES EUROPE Sugar No. 11, Coffee, Cocoa (Late open at 6:30 a.m.) Canola (Closed)
LSE and LME (Closed)
TSX (Closed)

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



Christmas
Thursday – December 23rd Closing at 2:00pm.
Friday – December 24th Closed


New Year’s
Thursday- December 30th – Closed from 2:00pm-6:00pm
Friday – December 31 – Closing at 2:00pm.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



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