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Joined: Aug 22, 2014 02:04 PM
Last Post: Jan 16, 2018 01:34 PM
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DTN_Stephen has contributed to 121 posts out of 18310 total posts (0.66%) in 1,246 days (0.10 posts per day).

20 Most recent posts:
Data and Content Support » Eurodollar future historical ticks Jan 16, 2018 01:34 PM (Total replies: 1)

Please contact us at support@iqfeed.net or in chat at www.iqfeed.net.

We would like to review your account for correct exchange permissions.

In response to your second question IQ Feed does not save bid/ask quotes historically. You however can capture the quotes in the live stream and save them to a database.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



Please keep in mind you will need to have Delayed or Real Time NYMEX on your IQ account to be able to see data on Crude Oil contracts.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



We would like to get additional details about your account so that we can work on a resolution.

Please contact us at support@iqfeed.net with your Login ID.

You can also start a Live Chat with us at www.iqfeed.net or feel free to contact us at 1-800-779-7299.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


DTN.IQ Client Software Support » Connection to IQFeed Dec 11, 2017 07:01 AM (Total replies: 2)

It sounds like you still need to download the IQ Client.

http://www.iqfeed.net/iqfeed_client.exe

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



There was a Latency related issue on Friday. Please read our official post on our twitter page.

https://twitter.com/dtn_iqfeed?lang=en

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


IQFeed Developer Support » splits, renames, buyouts etc Nov 20, 2017 01:51 PM (Total replies: 1)

There are numerous sources of this information within the news feeds, our notifies section of the symbol guide as well as fundamental data in the data stream.

• Within News, you will find various corporate action stories from PR Newswire and Business Wire as press releases are released by the company. From Rea-Time Traders news there is a corporate actions section. Overall you will find thousands of stories each data that are included in our base service.

• On our website, if you go to the Symbol Guide towards the bottom of the page there is the Notifies section. There you will find various stock symbol changes.

• In the stream we include many fields of Fundamental data that includes the past split numbers and dates. Dividend information is also available as long as you are entitled for the Extended Fundamental Data service for $5/mo.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


IQFeed Developer Support » How do I get daily info? Nov 10, 2017 07:18 AM (Total replies: 1)

If you are interested in using IQFeed data with an outside application that you have developed, then the API service is needed and mandatory. The API license contains sample code in several programming languages and works via TCP/Socket connections so it is very easy to work with. Once you pay the API subscription fee you have full access to the docs within as well as access to our developer support team which will be happy to answer any questions that you have which are development related.

“You can sign up right away for full access at www.iqfeed.net/dev by clicking “Register” or reach out to sales group for any questions we can answer”.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Bundled Trades Nov 6, 2017 08:55 AM (Total replies: 3)

Please contact us through our chat function from www.iqfeed.net; where you will find a link for our chat on the left hand side. You can also contact us at 800-779-7299 for phone support.

We will need to gather additional information to answer your question fully.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


IQFeed Developer Support » Missing symbols or unknown mapping Oct 30, 2017 01:09 PM (Total replies: 3)

That is correct.

C.BMO-* BANK OF MONTREAL PFD SER 31 CL TSE EQUITY

C.BPO-* BROOKFIELD OFFICE PROPERTIES I TSE EQUITY

C.NA-* NATIONAL BANK OF CANADA SERIES TSE EQUITY

C.RY-* ROYAL BANK OF CANADA TSE EQUITY

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


IQFeed Developer Support » Missing symbols or unknown mapping Oct 30, 2017 11:05 AM (Total replies: 3)

The symbol you would want to utilize is C.BMO-*

Please let us know if there is anything else we can assist you with.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » New format Oct 4, 2017 08:34 AM (Total replies: 5)

You can also contact IQ Feed support at 800-779-7299.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » New format Oct 4, 2017 08:29 AM (Total replies: 5)

The information you are posting in our forums appears to be gathered from a Custom Software using our API?

We are attempting to validate your account so that we can get you to the correct support team.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


DTN.IQ Client Software Support » New format Oct 4, 2017 07:25 AM (Total replies: 1)

Please contact us at support@iqfeed.net with your IQ Login details for further assistance.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » New format Oct 4, 2017 07:25 AM (Total replies: 5)

Please contact us at support@iqfeed.net with your IQ Login details for further assistance.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » how to understand the symbol format Sep 5, 2017 02:05 PM (Total replies: 9)

Unfortunately that number 23,304 that our symbol lookup is reflecting for London Stock Exchange (Equities) has Mutual Funds and Bonds intermingled.

This has been reported to our developers for resolution. Unfortunately there is not an ETA at this time.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » how to understand the symbol format Aug 31, 2017 12:57 PM (Total replies: 9)

If you utilize NCM, NGM and NGSM you will get the expected results for NASDAQ. You should omit OTC and OTCBB.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » how to understand the symbol format Aug 29, 2017 07:10 AM (Total replies: 9)

Equity is stock symbols.

Index is index symbols.

Money is money market symbols.

Mutual is mutual funds.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » how to understand the symbol format Aug 28, 2017 06:42 AM (Total replies: 9)

The number 63,449 under NASDAQ that you see it the total number of Equities, Equity Option symbols, Indexes, OTC and Futures symbols.

You can drill further down by utilizing the Security Type field just below where you had chosen Filter by Exchange.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



Our Market Data team has reviewed the trades in question between August 16th and 18th, 201 on NFLX.

Although this is a higher amount then typical, trades occurring between the value of bid/ask do occur and are valid.

We have verified our data against other data vendors which are also matching what we have.

Please let us know if there is anything else we can assist you with.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


IQFeed 3rd Party Software Support » Looking for a download to ascii Aug 9, 2017 12:31 PM (Total replies: 4)

The link I posted in regards to MULTICHARTS is the only information I have in regards to ASCII tools.

We do have another software called Prophet X which has as part of it's tools "Web Services" that allows a browser interface.

Although PXWeb usually returns an XML result, it is possible to request for the response to be generated as a simple HTML table fragment that can be easily embedded into a web page.? Other possible formats for the result include CSV and JSON.

www.prophetx.com

http://pxweb.dtn.com/PXWebDoc/Default.aspx

You can also contact our sales team at (800) 532-0136

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



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