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Viewing User Profile for: DTN_Stephen
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Joined: Aug 22, 2014 02:04 PM
Last Post: Sep 14, 2021 08:46 AM
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DTN_Stephen has contributed to 405 posts out of 20340 total posts (1.99%) in 2,583 days (0.16 posts per day).

20 Most recent posts:
General Product Announcements » OTC "Status Update" Sep 14, 2021 08:46 AM (Total replies: 3)

OTC/Pink Sheet Markets are working as expected this morning upon opening.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


General Product Announcements » OTC "Status Update" Sep 13, 2021 03:44 PM (Total replies: 3)

At this time OTC/Pink Sheet exchanges are still having issues disseminating data.

We will continue to update the forums as we receive additional status updates.

Thank you for your patience.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


General Product Announcements » OTC "Status Update" Sep 13, 2021 10:56 AM (Total replies: 3)

At this time we have not received an update from the OTC/Pink Sheets exchange.

Data is still missing or intermitent.

I will continue to update the forums as new information comes in.

Thank you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


General Product Announcements » OTC "Status Update" Sep 13, 2021 08:58 AM (Total replies: 3)

Currentlyly the OTC/Pink Sheet Markets are having issues at the Exchange level disseminating data.

We are waiting on an update from the exchange and there is not currently at ETA.

I will update the forum post as soon as I have more information to provide.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



Thank you for the enhancement request. While we have noted your idea, we cannot accommodate your suggestion at this time. We will, however, log the idea for future consideration. Thank you for being a DTN customer.
 

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



Could you expand more on this? From my understanding we are currently matching the Industry Standard in this regard.

At this time it's highly unlikely we would move forward with such a project this idea for future consideration.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Forum Suggestions » https:// ???? Sep 1, 2021 02:52 PM (Total replies: 2)

Thanks for bringing this to our attention!!

We are in the planning stages of a project to update the iqfeed.net website and that project would also address this.

However, given the security concerns of this issue, we are investigating if a short-term fix is viable to address this before the long term project is completed.

Please also keep in mind are primary driver right now is to get our data servers migrated to their new location in Chicago!

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Bad data on Gilt Future Aug 30, 2021 07:11 AM (Total replies: 2)

We have completed the review of LG#C in our data and at this time we do not see any incorrect data points.

We believe the error is within your 3rd party charting software.

You can verify this by locating IQ feed Applications on your Desktop and opening the folder/icon; locating IQ Charts and creating the same exact chart with our applications. You will not see the same data points as you are seeing in the 3rd party charting software.

Please also keep in mind this contract is closed today for a Banking Holiday.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Bad data on Gilt Future Aug 30, 2021 06:31 AM (Total replies: 2)

We are currently researching LG#C and I will post a message after we have completed the process.

Thank you for the forum post.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



Once we complete the data server move I have been assured that the file updates are next to be completed.

Unfortunately I do not have an ETA on this.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Different Data on Tick vs 1min Aug 19, 2021 02:13 PM (Total replies: 5)

After review of the data, unfortunately the tick data in question exceeds our 180 calendar days of tick data that we store.

Additionally You are looking at a 100 tick chart in Ninja Trader; which we believe does not use our tick interval bars. We believe that the data you are displaying has been manipulated inside of Ninja Trader by their chart and not our actual data.

That being said if you can find a more recent example within our 180 days calendar days tick data window we will be happy to explore it.

I would also consider contacting Ninja Trader Support directly to investigate how the 100 tick chart is building it's data or what they underlying data actually is.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Different Data on Tick vs 1min Aug 19, 2021 08:08 AM (Total replies: 5)

What time zone are the 11:47 timestamps in you are looking at?

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » Data Center Move? Aug 14, 2021 12:20 PM (Total replies: 7)

Thank you for the question.

At this time the Data Center move has not been completed.

We appreciate your patience as we continue through the process of moving our data servers. We want be 100% ready when the move happens so that we do not interfere with our customers ability to receive data.

In the end we hope this process will be seamless and we will be posting a follow up forum post once we have completed the move.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Symbol Guide / Notifies section update Aug 6, 2021 12:57 PM (Total replies: 3)

I appreciate your patience. The file has been resolved.

Have a wonderful weekend!

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Symbol Guide / Notifies section update Aug 6, 2021 11:01 AM (Total replies: 3)

We are currently looking into the file. I will update the thread when I know more.

Thank you for bringing this to our attention.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


System Status Announcements » News not updating Jul 27, 2021 11:00 AM (Total replies: 2)

We have resolved the issue impeding News Articles from being released into IQ News applications and 3rd party software.

You should be seeing news articles coming through, they may queued; however they should fill in shortly.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » MICRO WTI CRUDE OIL FUTURES Jul 12, 2021 06:18 AM (Total replies: 4)

QMCL is the root.

QMCL# is Continuous.
QMCLQ21 - August 2021 (Front Month)

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » Data Center Move? Jul 9, 2021 06:27 AM (Total replies: 7)

Unfortunately we cannot provide you with a number at this time.

Once the move is complete you will be able to test latency by completing Ping tests and Trace Routing to our Server IP's.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Datafeed Wish List » bid/ask size for historical tick data Jul 9, 2021 06:19 AM (Total replies: 1)

Please contact us at support@iqfeed.net with your IQ Login and we can enter a Customer Request for Enhancement for the Feed.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


General Product Announcements » July 4th, 2021 Customer Service Hours Jul 2, 2021 02:33 PM (Total replies: 0)

Customer Service Hours

We will be here to take your calls on Monday, July 5th, until Noon CT.
We will reopen at 5:00 p.m. CT.

The Link provided will assist you with any question concerning Holiday Exchange Schedule

Happy Independence Day

https://iqhelp.dtn.com/notices/

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



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