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Viewing User Profile for: DTN_Stephen
About Contact
Joined: Aug 22, 2014 02:04 PM
Last Post: Dec 28, 2020 06:15 AM
Last Visit: Dec 28, 2020 06:25 AM
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Email: stephen.shockey@dtn.com
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Post Statistics
DTN_Stephen has contributed to 314 posts out of 19967 total posts (1.57%) in 2,343 days (0.13 posts per day).

20 Most recent posts:
Data and Content Support » Open Interest with Historical Options Data? Dec 28, 2020 06:15 AM (Total replies: 7)

We do not save historical Open Interest or bid/ask data for quotes. These can be captured live and saved in a database on your side however.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » FUBO day OHLC not loading Dec 28, 2020 06:13 AM (Total replies: 1)

I can confirm using Time and Sales there is data for FUBO.

2020-12-24 50.5300 50.5500 42.8200 44.1800 OHLC.

What software are you using to pull the data for this symbol?

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » Too many simultaneous history requests Dec 22, 2020 06:28 AM (Total replies: 13)

We are currently looking into this with our development teams. We will post more information shortly.

Thank you for your patience.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Download Futures Data with delivery month Dec 15, 2020 09:44 AM (Total replies: 12)

That is correct!

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Download Futures Data with delivery month Dec 15, 2020 09:38 AM (Total replies: 12)

@ElizabethSwong

There has been a customer request entered to have this feature added to IQ Feed. There is a process that we will need to complete to see if this can be added. I know this is reinstating what I have already typed in a previous forum post; however I wanted to make sure you knew I saw you post as well.

I appreciate your request and questions.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Download Futures Data with delivery month Dec 15, 2020 08:02 AM (Total replies: 12)

Did someone respond to you about receiving the request?

After we enter the Request for Customer Enhancement it goes through a process; firstly it will be reviewed by our Product Management team.

We will contact you after it has been reviewed. Unfortunately I cannot give you an ETA on the completion of this process.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Download Futures Data with delivery month Dec 15, 2020 07:34 AM (Total replies: 12)

We are awaiting your contact at support@iqfeed.net with your login so we can enter a request for Customer Enhancement.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » VWAP Dec 9, 2020 12:56 PM (Total replies: 1)

That is correct we do not store VWAP history, you can only see it in quotes.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Historical Market Symbols Dec 8, 2020 09:10 AM (Total replies: 4)

I have communicated the links in email to you and will also provide the links here in the forums for everyone else.

ftp://www.dtniq.com/beta/IEOPTION.zip
ftp://www.dtniq.com/beta/EQUITY.zip

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



Christmas Holiday Hours

- Wednesday December 23rd: Regular Hours.
- Thursday December 24th: (Closing at 2pm Central)
- Friday December 25th: CLOSED
-Sunday December 27th - Open at 5pm Central/Regular Hours.

New Year's Holiday Hours

- Wednesday December 30th: Regular Hours
- Thursday December 31 : (Closing at 2pm Central)
- Friday January 1st: - CLOSED
- Sunday January 3rd: - Open at 5pm Central/Regular Hours.

If you have any questions or concerns regarding our holiday schedule, please contact us at support@iqfeed.net


Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net

Edited by DTN_Stephen on Dec 8, 2020 at 08:08 AM

Data and Content Support » Download Futures Data with delivery month Nov 30, 2020 10:22 AM (Total replies: 12)

We do have the data; however it's not possible to get it from a historical data request.

If you would like to contact us at support@iqfeed.net with your IQ Login ID we can enter a Customer Request for Enhancement for this feature.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Download Futures Data with delivery month Nov 30, 2020 07:06 AM (Total replies: 12)

I will follow-up with our developers, unfortunately I am unable to answer that at this time.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Download Futures Data with delivery month Nov 30, 2020 06:26 AM (Total replies: 12)

Please contact us at support@iqfeed.net with your 6 digit login ID. We can help enter a Customer Request for Enhancement.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



Please contact us at support@iqfeed.net with your 6 digit Login ID please.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Options Root and Options Symbology Nov 24, 2020 11:18 AM (Total replies: 1)

Do you already have OPRA Equity Options on your account?

You can locate valid equity option symbols using our symbol lookup, running a search using index/equity options as security type and the name of the company.

http://iqfeed.net/symbolguide/index.cfm?symbolguide=lookup&displayaction=support§ion=guide&web=iqfeed

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


General Product Announcements » Thanksgiving Holiday Hours Nov 18, 2020 02:14 PM (Total replies: 0)

Thanksgiving Holiday

Thursday, November 26th Thanksgiving Day :
Closed 10:00am-5:00pm
Reopen: 5:00pm

Friday, November 27th:
Close at 2:00pm instead of 6:00pm
Reopen 5:00pm Sunday Nov. 29th

**All Time are in Central Standard**

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Roll rule change for @3N# Nov 16, 2020 06:56 AM (Total replies: 2)

Thank you so much for your request for enhancement of the IQ Feed data & symbols.

We take all comments from our users seriously and have logged the idea for future consideration. 


Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net

Edited by DTN_Stephen on Nov 16, 2020 at 06:56 AM

General Product Announcements » Roll rule change for @3N# Nov 12, 2020 03:43 PM (Total replies: 0)

After review of the US Treasury Note Future contracts on the CBOT and their expiration dates we have determined to improve consistency throughout the contracts by aligning the roll date of @3N# (3 Year Treasury Note) with the 2,5,10 and 30 year Treasury notes.
NOTE: This will not affect @3NH21 (March 2021)

Current Roll rule for @3N# has it rolling on 12/31/2020 (On Expiration)
Proposed Roll rule for @3N# 11/27/2020 (roll prior month minus one business day)

In a continued effort to provide outstanding service to our customers we welcome any feedback you would like to provide.

Please either reply to the forum post or contact us at support@iqfeed.net

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Roll rule change for @3N# Nov 12, 2020 03:43 PM (Total replies: 2)

After review of the US Treasury Note Future contracts on the CBOT and their expiration dates we have determined to improve consistency throughout the contracts by aligning the roll date of @3N# (3 Year Treasury Note) with the 2,5,10 and 30 year Treasury notes.
NOTE: This will not affect @3NH21 (March 2021)

Current Roll rule for @3N# has it rolling on 12/31/2020 (On Expiration)
Proposed Roll rule for @3N# 11/27/2020 (roll prior month minus one business day)

In a continued effort to provide outstanding service to our customers we welcome any feedback you would like to provide.

Please either reply to the forum post or contact us at support@iqfeed.net

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



We do not carry Tick data that far back.

We carry 10+ years of both minute and daily data.

Please contact support@iqfeed.net with your login ID so that we can assist you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



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