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DTN_Stephen has contributed to 267 posts out of 19686 total posts (1.36%) in 2,186 days (0.12 posts per day).

20 Most recent posts:
IQFeed 3rd Party Software Support » Form T Intraday Filter Aug 4, 2020 07:20 AM (Total replies: 3)

It sounds like you are speaking about API requests? Please contact us at support@iqfeed.net with your IQ Login/username so we can direct your question to the appropriate department.

Thank you

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » Issue with @VX# data retrieval Jul 30, 2020 09:37 AM (Total replies: 5)

@VX# and @VX#C streaming and historical data have been resolved.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » Issue with @VX# data retrieval Jul 30, 2020 07:35 AM (Total replies: 5)

We are currently reviewing the @VX# and @VX#C data. I will post more information as soon as it becomes available.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



We do not carry a "Trading Calendar" that lists the news events that are coming out for the day.

If you would like to contact us at support@iqfeed.net with your login ID we can enter a Customer Request for an enhancement to our feed.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



The API does have the ability to pull News article data.

We have a very large variety of free and premium news feeds.

My best suggestion would be to signup for a trial of IQ Feed if you do not already have an account with us and utilize the News Application to view what News articles we have that may fit your needs.

www.iqfeed.net "Get Trial Now"

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Crypto Exchanges Jul 6, 2020 07:31 AM (Total replies: 1)

At this time we do not have an ETA or Road map to add any Crypto Exchange data outside of the CME data we currently carry on Bitcoin.

If you would like to contact us at support@iqfeed.net with your login ID we can put in a Customer Request for an Enhancement to the IQ feed to add an additional exchange.

Thank you for your interest.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



Sean,

Thank you for contacting us in chat so that your questions concerning the CME Globex Waiver Process could be resolved.

Here is a link to our CME Non-Professional Globex Data Package that will help answer any additional questions on this process you may have.

http://www.iqfeed.net/index.cfm?displayaction=data§ion=feewaiver

Thank you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



We have received correspondence from the CME exchange stating that the Trade Session July 3rd, 2020(Which would be July 2nd, 2020 at 18:00 Central to the early close of 13:00 Central on July 3rd, 2020) is for the trade date of July 6th, 2020.

You will therefore see the High and Low carried over from July 2nd into the current session Monday July 6th, 2020.

CME NOTIFICATION:

Since the calendar date of Friday July 3rd was a federal holiday, the trade date of July 6th began on calendar Thursday July 2nd at 1700 CST. That trade date is still in effect till the regular close tomorrow.

If you have any additional questions please contact support@iqfeed.net

Thank you

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



Sorry for any delay in responding to your post.

By your screenshot it does appear you have authorizations for level 2 data on NASDAQ equities.

I am not sure what charting platform that is you are showing the Depth of Market window in? Possibly Ninja Trader?

Please locate the IQ Feed Applications window on the desktop of your PC and then open and utilize the Market Depth tool. Do you get valid Level 2 data there?

Please feel free to contact us directly either by email support@iqfeed.net or call and or chat with us.

www.iqfeed.net and you will find a technical chat link on the left hand side of the website.

800-779-7299 Technical Support number.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


General Product Announcements » July 3rd, 2020 (Holiday Hours) Jun 17, 2020 06:56 AM (Total replies: 0)

IQ Feed Customer Service will close at 12:00pm CST on July 3rd and reopen at 5:00pm CST on Sunday July 5th with normally scheduled support hours.

The majority of markets are closed in observance of the holiday.

WEDNESDAY, JULY 1, 2020
TSX: Closed, Canada Day.
ICE FUTURES US: Canola closed.

THURSDAY, JULY 2, 2020
CFE:
Regular open of extended trading at 5 p.m. for
trade date Mon Jul 6

CME GLOBEX
Equity, Bitcoin, Interest Rate, FX, Energy, Metals:
Regular close at 4 p.m.

Regular open at 5 p.m. for trade date Mon Jul 6

Grain and Oilseed: Early close, 12:05 p.m.
No evening session

Mini-Grain, MGEX Indices: Early close, 12:30 p.m.
No evening session

MGEX Wheat: Early close, 12:15 p.m.
No evening session

Dairy: Early close, noon

Lumber: Early close, 12:05 p.m.

Livestock: Early close, 12:15 p.m.

ICE FUTURES US: 
Regular hours, with these exceptions:

US Dollar Index and Currency Pairs:
TAS trading ends at noon

FRIDAY, JULY 3, 2020

CBOE, OPRA: Closed
CFE
Extended trading halt at 10:30 a.m.

CME GLOBEX
Equity, Bitcoin, Interest Rate, FX, Energy, Metals:
Noon trading halt

Grain and Oilseed, Mini-Grain, MGEX Wheat and
Indexes, Dairy, Lumber, Livestock:
Closed

ICE FUTURES EUROPE
Early close, 12:30 p.m.: ICE Brent and WTI,
Low Sulphur Gasoil, Heating Oil and RBOB, Coal

Early close, 11 a.m.: White Sugar

Early close, noon: ICE Eurodollar

ICE FUTURES US
Sugar, Coffee, Cotton, Cocoa, FCOJ: Closed

Canola: Regular hours
 
MSCI Index, FANG, NYSE Arca Gold Miners Index,
Monthly Precious Metals:
Early close, noon
No TAS trading

US Dollar Index and Currency Pairs:
Early close, noon
No TAS trading

Bakkt Bitcoin: Early close, 1 p.m.

NYSE, NYSE American, ARCA, NYSE Bonds, NASDAQ:
Closed

SUNDAY, JULY 5, 2020

CFE
Regular open of extended trading at 5 p.m.
for trade date Mon Jul 6

CME GLOBEX
Equity, Bitcoin, Interest Rate, FX, Energy, Metals:
Regular open at 5 p.m. for trade date Mon Jul 6

Dairy: Regular open at 5 p.m. for trade date Mon Jul 6

Grain and Oilseed, Mini-Grain, MGEX Wheat and
Indexes:
Regular open at 7 p.m. for trade date Mon Jul 6

MONDAY, JULY 6, 2020

Regular trading hours

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Option data - wrong daily close price Jun 15, 2020 09:07 AM (Total replies: 4)

We have corrected the daily history to reflect the 6.47.

Unfortunately there is not a way to determine why the daily close is different from the minute history since the tick data is outside the 180 calendar days of tick data that we store.

We are unable to determine if it was some sort of cancellation or restated close.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Same Timestamp with different TickID Jun 1, 2020 08:02 AM (Total replies: 12)

We unbundle all incoming trades from the CME, thus the multiple trades with the same Tick ID and timestamp.

The other 2 trades with separate Tick ID's and Aggressor flags with the same time stamp did occur as seen as we use the timestamp sent from the exchange and do not assign one.

The aggressor flag shows if the trade occurred at the bid or at the ask, that is what we can discern from the aggressor.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Same Timestamp with different TickID Jun 1, 2020 07:21 AM (Total replies: 12)

I am sorry I did not see the uploaded file. I appreciate all the information. I will post a comment as soon as our research is complete.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Same Timestamp with different TickID Jun 1, 2020 06:46 AM (Total replies: 12)

May I get the symbol please?

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Same Timestamp with different TickID Jun 1, 2020 06:32 AM (Total replies: 12)

May we get a date and a more specific timestamp and symbol so that we can research this?

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » XETRA Stock Data May 22, 2020 10:57 AM (Total replies: 1)

At this time IQ Feed does not carry German Equity exchanges.

If you would like to contact us at support@iqfeed.net with your login ID we can enter an enhancement request to add German equity exchange.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » Equity Tickdata has extreme outliers May 20, 2020 08:33 AM (Total replies: 9)

karthikkrishnan I believe we spoke in chat this morning and I provided a complete explanation of this trade. However I will recap it here in the forums for all readers.

The trade in question was a Trade Condition: ODDLOT/CASH with an INC Volume 1. This trade was non-last qualifying trade that did not set a new low for the date of 3/24/20.

Symbol: INTC
09:55:13.986418 2020-03-24 49.5800 1 52.9200 52.9300 6246194 0 0 7317 Other Trade NTRF ODDLOT/CASH

https://www.investopedia.com/terms/o/oddlot.asp

What is an Odd Lot?
An odd lot is an order amount for a security that is less than the normal unit of trading for that particular asset. Odd lots are considered to be anything less than the standard 100 shares for stocks. Trading commissions for odd lots are generally higher on a percentage basis than those for standard lots, since most brokerage firms have a fixed minimum commission level for undertaking such transactions.


Understanding Odd Lots
Odd lots may inadvertently arise in an investor's portfolio through reverse splits or dividend reinvestment plans. For example, a one-for-eight reverse split of a security, of which the investor holds 200 shares, will result in a post-split amount of 25 shares. While trading commissions for odd lots may still be higher than for standard lots on a percentage basis, the popularity of online trading platforms and the consequent plunge in brokerage commissions means that it is no longer as difficult or expensive for investors to dispose of odd lots as it used to be in the past.


Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net

Edited by DTN_Stephen on May 20, 2020 at 08:35 AM

Data and Content Support » NTG Stock Split on May 01, 2020 May 15, 2020 09:17 AM (Total replies: 1)

Thank you for bring this to our attention; we have corrected the stock split information on NTG to reflect the correct stock split for May 1st, 2020.

Have a wonderful day.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



FRIDAY, MAY 22, 2020
Regular trading hours, with these exceptions:
ICE FUTURES US
US Dollar index and Currency Pairs:
TAS trading ends at noon


SUNDAY, MAY 24, 2020
CME GLOBEX:
Equity, Bitcoin, Interest Rate, FX, Energy, Metals:
Regular open at 5 p.m. for trade date Tue May 26

Grain & Oilseed, Mini Grain, MGEX Wheat and Indices:
Extended Pre Open at 4 p.m.

Dairy: Extended Pre Open at 4 p.m.

MONDAY, MAY 25, 2020
CME GLOBEX
Equity, Bitcoin, Interest Rate, FX, Energy, Metals:
Trading halt at noon
Halted products resume trading at 5 p.m.

Grain & Oilseed, Mini Grain, MGEX Wheat and Indices:
Regular open at 7 p.m. for trade date Tue May 26
Dairy: Regular open at 5 p.m. for trade date Tue May 26

EUREX
British, Russian, Brazilian, Canadian and US Equity
Derivatives: Closed

ICE FUTURES EUROPE
IFEU Agricultural Commodities: Closed
UK Natural Gas and Power Contracts: Closed
IFEU Natural Gas 1st Line Contracts: Closed

ICE FUTURES US
Sugar, Coffee, Cotton, Cocoa, FCOJ: Closed
Canola: Regular trading hours
MSCI Index, NYSE FANG, Arca Gold Miners Index,
Monthly Precious Metal and Eris Credit Futures:
Early close, noon
No TAS trading
US Dollar index and Currency Pairs:
Early close, noon
No TAS trading
Bakkt Bitcoin: Early close 1 p.m.

NYSE, NYSE AMERICAN, NYSE BONDS, ARCA, NASDAQ:
Closed

If you have any questions or concerns regarding products/exchange trading or hours please contact us at support@iqfeed.net

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


General Product Announcements » Memorial Day 2020 Customer Service Hours May 15, 2020 08:18 AM (Total replies: 0)

Monday May 25th, 2020 (Memorial Day)

IQ Feed Customer Support will be closed between the hours of 12:00pm - 5:00pm Central CST.

**Additional Post concerning Market closures and hours of operation for Memorial Day/Weekend**

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



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