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DTN_Stephen has contributed to 438 posts out of 20642 total posts
(2.12%) in 2,871 days (0.15 posts per day).
20 Most recent posts:
General Product Announcements »
Maintenance on DataCenter July 30th, 20022 (6:30-8:30pm Central) Yesterday @ 02:10 PM
(Total replies: 0)
“We are performing network maintenance at our Chicago Datacenter tonight from 6:30 – 8:30PM CST. Some customers may experience brief periods of connectivity issues to our servers during the timeframe. “ Thank you for your patience. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Datafeed Wish List »
Sequential Level1 and Level2 updates. Jun 17, 2022 12:10 PM
(Total replies: 10)
Unfortunately my response was almost 2 1/2 years ago and without knowing that customers login ID I do not have easy access to the answer that was provided. If you would like to contact us at support@iqfeed.net with you 6 digit IQ Login ID we can begin research on this again. Please enter in the subject line Attention: Stephen Shockey. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Datafeed Wish List »
Cryptocurrency data feed need Jun 7, 2022 06:34 AM
(Total replies: 1)
Please contact us at support@iqfeed.net with your login ID so that we can enter a customer request for enhancement. Thank you. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
API subscription May 18, 2022 12:39 PM
(Total replies: 1)
If you would like to send an email to support@iqfeed.net with your IQ Login ID I will be happy to assist you in getting this resolved. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Cannot get intraday data on certain ETFs? May 2, 2022 06:57 AM
(Total replies: 11)
That is great to hear. Yes GHUB the auto update software from Logitech can block a port IQ Requires to transmit history. I am glad it was resolved. Have a great day. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Cannot get intraday data on certain ETFs? May 2, 2022 06:38 AM
(Total replies: 11)
Keep in mind it's pre-market hours so you will need to verify that you have your sessions times set to catch pre-market hour data in Optuma. Most 3rd party softwares have a setting for session times. In IQ Feed Time and Sales and Charts you will need to check the box in settings "Emable Extended Trades" to receive pre and post market data. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Cannot get intraday data on certain ETFs? May 2, 2022 06:27 AM
(Total replies: 11)
You have the correct exchanges to receve intrad data on these symbols. Regards to authorizations on exchanges, even if you do not have real time US Equities you would still get 10 minute delayed equities and not get any intraday data. If this happens against I suggest you go to your desktop and locate IQ Feed Applications and locate Time and Sales or Charts and open one of these applications and enter the symbol you are having issues with to test. You can alter what type of data you receive under settings. This will not affect Optuma at all; however will verify you are getting the correct data through the IQ Feed application. If it continues to be a problem after this test you may need to contact their support for assistance in their plalform. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Datafeed Wish List »
Could the feed provide the next earnings announcement date Apr 20, 2022 02:38 PM
(Total replies: 1)
Please contact us at support@iqfeed.net with your IQ Feed login ID so that we can enter a Customer Request for enhancement. Thank you Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Missing CFTC Products Apr 14, 2022 10:31 AM
(Total replies: 2)
Thank you for your patience. We will add the two contracts you are requesting to NAT GAS ICE LD1 - ICE FUTURES ENERGY DIV NAT GAS ICE PEN - ICE FUTURES ENERGY DIV Do you have a symbol for Natural Gas ICE Henry Hub ICEEC that you state stopped in 2019? At this time to add the complete product list provided by the CFTC COT report we will need to enter a Customer Request for Enhancement. Please contact us at support@iqfeed.net with your IQ Feed login so that we can begin this process. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Datafeed Wish List »
live ICE index data feed Apr 5, 2022 06:30 AM
(Total replies: 1)
Please contact us at support@iqfeed.net with your IQ Feed user/login and we can enter a request for a Customer Enhancement to the IQ Feed. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
Developer Agreement and Licences Apr 5, 2022 06:28 AM
(Total replies: 1)
You will need to contact our sales team for additional forms and agreements for redistribution of data. sales@iqfeed.net 800-475-4755 Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
CRBN Tick Data Volumes. Mar 17, 2022 07:06 AM
(Total replies: 8)
I will have Development support take a look and reply later today. Thank you Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
CRBN Tick Data Volumes. Mar 16, 2022 07:30 AM
(Total replies: 8)
Attached screenshot from IQ Feed Time and Sales Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
CRBN Tick Data Volumes. Mar 16, 2022 07:28 AM
(Total replies: 8)
I appreciate your patience in receiving this response. 827606091 is the TICK ID. 10845 is the volume. (Also this was an oddlot trade that is non last qualifying) Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Please check the symbol GRBK Feb 10, 2022 11:35 AM
(Total replies: 2)
We have edited the name to reflect Green Brick Partners, INC - Common Stick (GRBK) as it is reflected on the NASDAQ official site. https://www.nasdaq.com/market-activity/stocks/grbk Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Please check the symbol GRBK Feb 10, 2022 11:23 AM
(Total replies: 2)
I am having our Market Data team review and resolve this. Thank you. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
options Complex Order Books? Jan 10, 2022 10:01 AM
(Total replies: 6)
OPRA has trade conditions for spread trades, but may not always report them as such. You could review this in the time and sales under trade conditions. Below are OPRA trade conditions. SOLDLAST Sold Last (late reporting) (ttds,utdf,cts,opra) SOLDOSEQ Sold Out of Sequence (ttds,utdf,cts,opra) CANC Cancelled Previous Transaction (opra) CANCLAST Cancelled Last Transaction (opra) CANCOPEN Cancelled Open Transaction (opra) CANCONLY Cancelled Only Transaction (opra) OPEN Late Report of Opening Trade, out of sequence (utdf,ttds,opra) OPNL Late Report of Opening Trade, in correct sequence (opra) AUTO Transaction Executed Electronically (cts, opra) AJST Contract Adjustment for Stock Dividend, Split, etc. (opra) SPRD Spread, Trade in Two Options in the Same Class (a buy and a sell in the same class) (opra) STDL Straddle, Trade in Two Options in the Same Class (a buy and a sell in a put and a call) (opra,) STPD Follow a Non-stopped Trade (opra) CSTP Cancel Stopped Transaction (opra) BWRT Option Portion of a Buy/Write (opra) CMBO Combo, Trade in Two Options in the Same Options Class (a buy and a sell in the same class) (opra) ETH_SESSION Opra extended trading hours session SLAN OPRA - Single Leg Auction Non ISO SLAI OPRA - Single Leg Auction ISO SLCN OPRA - Single Leg Cross Non ISO SCLI OPRA - Single Leg Cross ISO SLFT OPRA - Single Leg Floor Trade MLET OPRA - Multi Leg auto-electronic trade MLAT OPRA - Multi Leg Auction MLCT OPRA - Multi Leg Cross MLFT OPRA - Multi Leg floor trade MESL OPRA - Multi Leg auto-electronic trade against single leg(s) TLAT OPRA - Stock Options Auction MASL OPRA - Multi Leg Auction against single leg(s) MFSL OPRA - Multi Leg Auction against single leg(s) TLET OPRA - Stock Options auto-electronic trade TLCT OPRA - Stock Options Cross TLFT OPRA - Stock Options floor trade TESL OPRA - Stock Options auto-electronic trade against single leg(s) TASL OPRA - Stock Options Auction against single leg(s) TFSL OPRA - Stock Options floor trade against single leg(s) CBMO OPRA - Multi Leg Floor Trade of Proprietary Products MCTP OPRA - multilateral compression Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Zero data for historical trades Dec 21 and older Dec 31, 2021 06:04 AM
(Total replies: 2)
I can confirm Yair is exactly correct. You are limited to 8 calendar days of tick data between 9:30am - 4:30pm Eastern Time. Outside of those hours you can access 180 calendar days. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
General Product Announcements »
Christmas 2021 / New Year's 2022 Holiday Schedule Dec 21, 2021 07:47 AM
(Total replies: 0)
(All times are Central Standard unless otherwise noted) Thursday, December 23, 2021 CME Globex Regular Daytime hours for all products No Overnight session for any product ICE Futures US US Dollar Index, Currency Pairs Regular trading hours TAS trading ends at Noon Friday, December 24, 2021 ASX (Early close at 9:10 pm on Thursday) B3 (Brazil) Closed CME Globex Closed EUREX Closed Euronext (Half-day trading, various early closings by commodity) ICE Futures Europe Agricultural Commodities Closed ICE Futures US (All products closed, except for Bakkt Bitcoin (Early close at 8:00 a.m.) NYSE, NYSE_American, NYSE ARCA, NYSE Bonds, NASDAQ, CBOE (Closed) SGX (Early close at 10:00 p.m. on Thursday) Sunday, December 26, 2021 CME Globex Equity, Bitcoin, Interest Rate, FX, Energy, Metals, Dairy Regular open at 5:00 p.m. for trade date of Monday, December 27 Grain and Oilseed, Mini-Grain, MGEX Wheat and Indices Regular open at 7:00 p.m. for trade date of Monday, December 27 Monday, December 27, 2021 Regular Trading Hours, with these exceptions ASX (Closed) Eurex Exchange traded Commodities, British Equity Derivatives (Closed) Euronext Dublin Closed/other markets are open ICE Future Europe Agricultural Commodities (Closed) ICE Futures US Sugar No 11, Coffee, Coca, Cotton (Late Open at 6:30 a.m.) Canola (Closed) Tuesday, December 28, 2021 Regular trading hours, with the following exceptions ASX (Early Close at 9:15 p.m. Wednesday) Eurex Exchange Traded Commodities, British Equity Derivatives (Closed) Euronext Dublim (Closed) other markets are open ICE Futures Europe UK Natural Gas and Power Contracts, Emissions, Natural Gas 1st Line Contracts (Closed) LSE and LME (Closed) TSX (Closed) Friday, December 31, 2021 Regular trading hours with the following exceptions ICE FUTURES EUROPE Early close for various contracts ICE Futures US US Dollar Index and Currency contracts (TAS trading ends at Noon) Monday, January 3, 2022 Regular trading hours with the following exceptions ICE FUTURES EUROPE Sugar No. 11, Coffee, Cocoa (Late open at 6:30 a.m.) Canola (Closed) LSE and LME (Closed) TSX (Closed) Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
General Product Announcements »
Christmas & New Year's Holiday Hours 2021/2022 Dec 21, 2021 07:31 AM
(Total replies: 0)
Christmas Thursday – December 23rd Closing at 2:00pm. Friday – December 24th Closed New Year’s Thursday- December 30th – Closed from 2:00pm-6:00pm Friday – December 31 – Closing at 2:00pm. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net |
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