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DTN_Stephen has contributed to 226 posts out of 19419 total posts
(1.16%) in 2,013 days (0.11 posts per day).
20 Most recent posts:
IQFeed Datafeed Wish List »
Sequential Level1 and Level2 updates. Feb 7, 2020 03:22 PM
(Total replies: 4)
Thank you, I have received your email and we are researching your request. I will reach out to you via email by February 12th, 2020. I appreciate your patience. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
IQFeed Datafeed Wish List »
Sequential Level1 and Level2 updates. Feb 7, 2020 01:21 PM
(Total replies: 4)
Can you send an email to support@iqfeed.net Attention: Stephen Shockey with your 6 digit Login ID so that I can research this. Thank you. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com Edited by DTN_Stephen on Feb 7, 2020 at 01:22 PM
Data and Content Support »
Blancks in EB#C and QNG#C data Feb 6, 2020 09:51 AM
(Total replies: 6)
If you locate minute data back 10-13 years then yes the answer would be the same. If it's daily data I would submit it for correction. To expedite this process I would contact us directly at support@iqfeed.net Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Blancks in EB#C and QNG#C data Feb 6, 2020 09:39 AM
(Total replies: 6)
Unfortunately it has been determined the data in question is unrecoverable and we will not be able to secure another source for the missing data. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Blancks in EB#C and QNG#C data Feb 5, 2020 03:43 PM
(Total replies: 6)
We will need to do some additional research and will strive to post an answer on 2/6/20 to your questions. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Blancks in EB#C and QNG#C data Feb 5, 2020 01:15 PM
(Total replies: 6)
Thank you the notify on these symbols. Our Market data team is reviewing the data and I will post a response shortly. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Odd bars in CME futures historic data Feb 4, 2020 08:53 AM
(Total replies: 4)
Unfortunately we are not provided with any details regarding these bars. We are not traders and are unable to provide any advise on how to treat this data outside of the normal session times. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Odd bars in CME futures historic data Feb 4, 2020 07:50 AM
(Total replies: 4)
In the event the exchange sends a post close trade, we will display it. We do not cut off trade messages at 16:59:59 in this case. If the exchange sends a trade message at 17:00:01 IQ history will build a 17:01 bar. Please keep in mind most 3rd party software will allow you to stipulate Session times if you wish to filter out this data. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
DTN.IQ Client Software Support »
IQFeed/Excel interface; how to get last month's HLOC ? Jan 20, 2020 03:10 PM
(Total replies: 6)
Please keep in mind Q Collector does not use our DDE interface; in this case you would be replacing a layer with Q Collector. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
DTN.IQ Client Software Support »
IQFeed/Excel interface; how to get last month's HLOC ? Jan 20, 2020 02:03 PM
(Total replies: 6)
Correct DDE does not quote historical data. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
DTN.IQ Client Software Support »
IQFeed/Excel interface; how to get last month's HLOC ? Jan 20, 2020 01:44 PM
(Total replies: 6)
Thank you for your forum post. Please review this link, you will find this very helpful. You can find both formulas and DDE Fields you are looking for. https://help.dtniq.com/dde-link-overview/ Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Forex Jan 17, 2020 10:02 AM
(Total replies: 9)
You would need to check with Ninja Trader support for a tutorial or training video for their software. https://ninjatrader.com/ - The Treasury yields from CBOE update between 0820-1500. The DTN Treasury yields update once a day at 1630. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Forex Jan 16, 2020 11:50 AM
(Total replies: 9)
COMB - is defined as Combined. 2) Would you please confirm that the refresh rate on all these new 52 week high/low symbols is 6 seconds or quicker? - Refresh rate for all 52 week high/low symbols is 30 seconds. 3) What are the hours when live data will be fed to my Ninja Trader platform? If it is only during pit hours, would there be any pre-market coverage using other symbols? (Also dependent on the symbol) 4) - Stock Market hours (Open - Close) 9:30am - 4:00pm ET - NQBUY.X refresh rate is every second and the hours are 8:15 - 18:30 ET. - All symbols ending with .Z are free with IQ Feed Core Services. NQBUY.X is a NASDAQ INDEX and you will need NASDAQ INDEX Exchange $8.00 a month. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
General Product Announcements »
Customer Service (Hours of Operation) Jan 14, 2020 08:03 AM
(Total replies: 0)
IQ Feed Technical Support Hours (Phone/Chat/Email Support) • Hours: Sunday 5:00pm thru Friday 6:00pm (CST) 24X5 • Phone: (800) 779-7299 • Email: support@iqfeed.net • Chat Support: www.iqfeed.net & Click on the "Technical Support" link on the left hand side of the website. https://qy1a.la4-c4-ph2.salesforceliveagent.com/content/s/chat?language=en_US#deployment_id=5721N000000fydq&org_id=00D1N000002J3YS&button_id=5731N000000fyTo&session_id=86b4bbd3-1deb-4e5c-b811-12d74a0a57ad This does not include holidays and market holidays. We will keep the forums updated with the most current hours for all holidays. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com Edited by DTN_Stephen on Jan 14, 2020 at 09:46 AM Edited by DTN_Stephen on Jan 14, 2020 at 10:15 AM Edited by DTN_Stephen on Jan 15, 2020 at 06:51 AM
Data and Content Support »
Inaccurate Hourly Bar Closes Jan 6, 2020 03:21 PM
(Total replies: 5)
We appreciate your response and strive to be one of the fastest and most reliable datafeeds. I appreciate the opportunity to provide fast and accurate responses to your questions. Thank you for being a DTN customer. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Inaccurate Hourly Bar Closes Jan 6, 2020 03:14 PM
(Total replies: 5)
I am sorry can you expand on your thought. I don't see a question in your last post and more of a statement. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Inaccurate Hourly Bar Closes Jan 6, 2020 10:44 AM
(Total replies: 5)
IQ Feed uses the last tick prior to the next hour. The CME site does not have tick data for today's data. Due to this fact we are unable to confirm what they show as the last tick prior to 0800. The last tick prior to 0800 was 1578.8 at 07:59:59.996602 We do not have access to TWS or xtrader; however we did compare our data to CQG and we are matching. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
General Product Announcements »
Christmas and New Year's Holiday Hours Dec 16, 2019 02:57 PM
(Total replies: 0)
Christmas Holiday Tuesday December 24th, 2019 - Closing at 1:00pm. Wednesday December 25th, 2019 - Reopening: 5:00 pm New Year's Holiday Tuesday December 31st, 2019 - Closing at 2:00pm. Wednesday January 1st, 2020 - Reopening: 5:00 pm Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
General Product Announcements »
Thanksgiving Holiday Hours Nov 26, 2019 06:56 AM
(Total replies: 0)
Thanksgiving Holiday Hours (IQ Feed and DTNiQ Customer Service) Wednesday, November 27th: Closed: 6:00pm thru 11:00pm Reopen: 11:00pm Thursday, November 28th Thanksgiving Day: Closed 10:00am-5:00pm Reopen: 5:00pm Friday, November 29th: Close at 2:00pm instead of 6:00pm Reopen 5:00pm Sunday Dec. 1 **All listed hours above are in Central Standard Time** Central Standard Time (CST) is six hours behind Coordinated Universal Time (UTC). Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
IQFeed Developer Support »
Detecting Reverse Splits In Minute Aggregated Stream Nov 25, 2019 06:47 AM
(Total replies: 4)
We send the last 2 split dates and rates through our Fundamental data fields. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com |
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