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"I ran your IQFeed DDE vs. my broker vs. a level II window for some slow-moving options. I would see the level II quote change, then your feed update instantaneously. My broker's DDE, however, would take as much as 30 seconds to update. I am not chasing milliseconds, but half a minute is unacceptable." - Comment from Rob
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Viewing User Profile for: DTN_Stephen
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Joined: Aug 22, 2014 02:04 PM
Last Post: Mar 27, 2017 01:22 PM
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Email: stephen.shockey@telventdtn.com
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Post Statistics
DTN_Stephen has contributed to 94 posts out of 17864 total posts (0.53%) in 979 days (0.10 posts per day).

20 Most recent posts:
Data and Content Support » Delisted Stocks Mar 27, 2017 01:22 PM (Total replies: 1)

The daily and Minute data is available on de-listed stocks unless the symbol is reused.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Option symbols Mar 13, 2017 02:17 PM (Total replies: 3)

You may try parsing the symbol from the back instead of the front this may resolve your issue.

Please keep in mind if you have a API license we do have Developer Support in both chat and email.

You can also contact our sales team to signup for an API and get that additional level of support.

sales@iqfeed.net
(800) 475-4755

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Option symbols Mar 13, 2017 10:22 AM (Total replies: 3)

The additional 1 in the symbol is to designate it as a non-standard option, due to some sort of corporate Action.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


IQFeed Datafeed Wish List » IBEX Data Mar 8, 2017 06:50 AM (Total replies: 1)

Thank you for your post regarding interest in the IBEX-35 Index. I have forwarded the details to our Product Management team.

Can you please also submit your request by email to support@iqfeed.net with your IQ Login ID

We review these requests on a monthly basis and will contact you by email and post in the forums if we decide to add this content.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



IQ Feed provides a 7 day trial which would be a great opportunity to compare IQ Feed data against Interactive Brokers data. You can find a link off our main page iqfeed.net in bold GET FREE TRIAL NOW.

Did you know that you can get our stand-alone, Forex-only complete data package for only $30 per month?

• Our professional tick by tick streaming data
• Over 10 years of one-minute bars
• Six months of tick history


Please fee free to contact our sales department at sales@iqfeed.net or start a chat from our iqfeed.net homepage.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Eurex timestamp lag Feb 27, 2017 09:27 AM (Total replies: 1)

The timestamps are received from the Eurex Exchange.

All data does flow through our United States based servers.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » UVXY - split in May 2015 Jan 31, 2017 12:15 PM (Total replies: 4)

We have verified that a 5X reverse split was indeed done in May 2015.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » UVXY - split in May 2015 Jan 30, 2017 07:54 AM (Total replies: 4)

Are you looking at daily data or intraday data on UVXY?

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


DTNIQ Client Software Wish List » Export Data Jan 27, 2017 02:52 PM (Total replies: 3)

I have entered a customer request to our product managers regarding your post. If they decide to add your enhancement they will email you as well as post on the forums.

Enhancement Requested - History file that includes the expiration date of the futures contract in the continuous back-adjusted history.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


DTNIQ Client Software Wish List » Export Data Jan 27, 2017 09:29 AM (Total replies: 3)

We currently provide the ability to export historical data into a CSV files (1) symbol at a time in our DTNiQ software. We also offer an API that can be utilized to write your own custom application with the desired functionality.

We may also suggest products like QCollector which many of our customers find to be quite feature rich for exporting our data.

It isn't out of the question that we will provide the requested functionality in the IQ Feed Core product in the future, however it isn't on our near term roadmap.

Please feel free to contact our Sales department in regards to DTNiQ or our custom API at sales@iqfeed.net or (800) 475-4755. We also have a Sales chat function from our website iqfeed.net

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


IQFeed Datafeed Wish List » IMBALANCE FEED, when ? Jan 11, 2017 08:55 AM (Total replies: 3)

We have the Imbalance Feed on our roadmap and we are planning to provide it sometime in 2017.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


IQFeed Datafeed Wish List » Historical Fundamentals Jan 9, 2017 08:04 AM (Total replies: 1)

Please email us at support@iqfeed.net with your Login ID to IQ Feed so that we can enter a customer request or enhancement for you.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » data on symbol @S# Dec 23, 2016 09:38 AM (Total replies: 1)

We have reloaded and refreshed all data on @S#. Please let us know if there is anything else we can assist you with. Please also feel free to contact us at support@iqfeed.net if you need additional support.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Tokyo stock exchange?? Dec 14, 2016 07:13 AM (Total replies: 1)

We currently do not carry the Tokyo Exchange. If you could please contact us at support@iqfeed.net with your Login ID for your IQ Feed account we can enter a customer request for this exchange.

We appreciate your post and look forward to speaking to you further about your interest in this exchange.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


DTN.IQ Client Software Support » IQFeed Didn't Automatically Reconnect Dec 8, 2016 12:58 PM (Total replies: 1)

Please upgrade your client to IQ Feed client 5.2.5.0

http://www.iqfeed.net/iqfeed_client_5_2_5_0.exe

We would also like you to contact us either through our chat feature on our website iqfeed.net or contact us at (800) 779-7299.

This will allow us to further research your problem.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



At a glance, it looks like you are getting reasonable data back and I see no issues with those messages. I would guess that the app you are using may not be parsing those messages correctly. However, if you have a developer account and this is your code.

Please email me your user id at support@iqfeed.net and I will have our development support reach out to you.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » wrong data for AAPL at 2014.06.25 Nov 15, 2016 02:09 PM (Total replies: 1)

We have corrected the data on AAPL on 6/25/2014.

Please let us know if there is anything else we can do to assist you.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Missing intraday data for TLT on 2011-08-10 Nov 10, 2016 09:26 AM (Total replies: 2)

Unfortunately we will be unable to recover historical intraday data on TLT for the day of 8-10-2011.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Missing intraday data for TLT on 2011-08-10 Nov 10, 2016 06:45 AM (Total replies: 2)

We are actively looking into this data issue. I will reply when I have more details. Thank you.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » backfill for @ES# Nov 7, 2016 07:51 AM (Total replies: 34)

The account you have listed is a Trial account.

Trial accounts are limited to 4 days of Tick/Minute data and 365 daily bars. If you would like to see additional historical data you will need to contact sales and signup for a live subscription.

The error message you are getting "Sorry, your Product and/or Service for the attempted login are incorrect. If you have recently changed products you may also need to change your type of service. Please contact DTN customer support for assistance. (3)"

This is due to the fact your account is setup as a IQ Feed Core account and you are more then likely clicking on an icon on your desktop that says "DTNiQ" This is a software you do not currently have access to. This software does allow you to download CSV Files of our data.

The next step would be to contact our sales team so they can help get you setup with the correct Trial account to fit your needs.

Sales - (800) 475-4755

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



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