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DTN_Stephen has contributed to 203 posts out of 19331 total posts (1.05%) in 1,917 days (0.11 posts per day).

20 Most recent posts:
Data and Content Support » Unusual Quote Delays from QGC# Oct 11, 2019 02:01 PM (Total replies: 3)

We are aware of this issue and are working with our development team to address it. Please contact us at support@iqfeed.net with your login details in regards to this forum post.

Thank you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com


Data and Content Support » Euronext data wrong Oct 7, 2019 01:09 PM (Total replies: 2)

The data on PMZ19 has been corrected for today's daily data.

We are working to resolve the historical data files and will advise you as soon as this has been resolved.


Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com

Edited by DTN_Stephen on Oct 7, 2019 at 01:16 PM

Data and Content Support » Euronext data wrong Oct 7, 2019 06:40 AM (Total replies: 2)

Thank you for forum post. We are working to correct this. I will post as soon as we have it corrected.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com


IQFeed Developer Wish List » Binary Protocol Sep 25, 2019 06:35 AM (Total replies: 7)

Thank you. I have received your request. I will add this to our Customer enhancement for this feature. Please keep in mind our Product Managers review these requests on a monthly basis. If they decide to add this feature I will email all customers that have requested it.

Unfortunately this will be something that requires some development and will not likely not have an ETA initially if we go forward.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com


IQFeed Developer Wish List » Binary Protocol Sep 23, 2019 06:31 AM (Total replies: 7)

Thank you for your input.

If you haven't already please email support@iqfeed.net with your 6 digit IQ Login ID and that you would like to see Binary Protocol added to the IQ Feed and I will add you to the customer request.

I can verify that the additional Market Depth or MBO is on it's way. Unfortunately I cannot give you an ETA.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com


IQFeed Datafeed Wish List » More QGC# Tick Data Sep 17, 2019 07:13 AM (Total replies: 1)

QGC# - Gold Continuous Contract (Front Month: December)

At this time IQ only stores 180 calendar days of tick data.

Please keep in mind we carry minute data going back to 5/21/2007 and daily data back to 3/31/1993.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com


Data and Content Support » out of order on different futures markets Sep 16, 2019 03:01 PM (Total replies: 2)

Please contact us via email at support@iqfeed.net with your login details; you can also contact us at 800-779-7299 or chat www.iqfeed.net and the technical support chat will be on the left hand side.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com


IQFeed Developer Support » Shares Outstanding Data? Sep 9, 2019 07:30 AM (Total replies: 4)

Thank you for your forum post.

I can confirm that Common Outstanding Shares that IQ is displaying is in 000's.

Please let us know if there is anything else we can assist you with.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com


General Product Announcements » Labor Day Holiday Hours 2019 Aug 27, 2019 07:06 AM (Total replies: 0)

Financial Analytics Customer Service for IQ Feed & DTNiQ will close at 6:00pm Friday August 30th, 2019 and will reopen on Labor Day September 2nd, 2019 between the hours of (1:00am - 10:00am) and will resume regular hours as of 5:00pm that evening.


**All listed hours above are in Central Standard Time**

Central Standard Time (CST) is six hours behind Coordinated Universal Time (UTC).



Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com

Edited by DTN_Stephen on Aug 27, 2019 at 07:07 AM
Edited by DTN_Stephen on Aug 27, 2019 at 08:08 AM


- Is this something you guys know about?
Yes. This was caused by issues with the exchange feed.

https://www.wsj.com/articles/some-stock-prices-delayed-as-glitch-hits-nyse-run-data-feed-11565654989

- Has/will it been rectified?
The data cannot be corrected, there is no source of data to correct from as it was bad from the exchange. But yes the exchange has fixed its issues.

- Does it affect other symbols?
Yes, this could have occurred for any NYSE/NYSE American/ARCA/BATS stocks.

Most likely you are seeing regional market quotes updating in the streaming feed. These quotes are not stored in the tick history, only the best bid/ask at the time of the trade are stored and the bed bid was stuck during this time due to the issues at the exchange. Please see listed article above.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com



I wish I could be more helpful in your endeavor to use Unbuntu with IQ Feed. I can verify that you need to run Wine to use Linux with the IQ Feed Client since the only officially supported operating systems for the IQ Client is Windows and MAC OS.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com


DTN.IQ Client Software Support » IQ Feed client on Mac does not work Aug 13, 2019 06:35 AM (Total replies: 9)

Lisa,

If you need additional assistance with the MAC client please feel free to contact us at support@iqfeed.net or you can start a chat from www.iqfeed.net. You will find the chat link on the left hand side for technical support.

Lastly you can call us directly at 800-779-7299.

We look forward to hearing from you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com


IQFeed Developer Wish List » Binary Protocol Aug 9, 2019 10:17 AM (Total replies: 7)

Please contact us at support@iqfeed.net with your Login details so that we can enter a Customer Request. Thank you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com


IQFeed Datafeed Wish List » Change date formats to ISO Aug 9, 2019 06:30 AM (Total replies: 1)

Please contact us at support@iqfeed.net with your IQ Login ID so I can enter your customer request. Thank you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com



Adding historical bid/ask quotes is on our roadmap. Unfortunately I cannot provide any specific information on an ETA or how many days of historical bid/ask quotes we will be providing.

When I have more information to share I will post it in our forums.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com


Data and Content Support » Level1 data different from TC2000 Aug 7, 2019 07:50 AM (Total replies: 2)

Using the IQ Feed Time and Sales application you can enable "Extended Trades" by going to Settings and under the General tab you will find a category called Display. You can check the box for Enable Extended Trades and it will allow you to receive these "Missing Trades". Please keep in mind this is only in our software.

You would need to check with the support team for whatever 3rd party software you are using to see how you would enable Extended Trades in their software.

If you are utilizing our API or have more specific questions please feel free to contact us at support@iqfeed.net

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com



IQ Feed sends trade conditions in our tick data labeled " Implied Trade". You can see this in our Time and Sales Application after turning ENABLE EXTENDED TRADES in the settings. It is also passed through our API information.

If you have an API License with us you can locate the information at the following link within our API Documents.

http://www.iqfeed.net/dev/index.cfm?login=login

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com



The non-qualified volume is more general, however ICE and some other European exchanges currently send implied trades. For example CME group used to send implied trades, but this could change in the future.

In regards to your mapping question, are you speaking about the IQ API?

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com


DTNIQ Client Software Wish List » New Market Stats Please Aug 5, 2019 01:27 PM (Total replies: 1)

Please contact us at support@iqfeed.net with your IQ Login ID so that we can put a Customer Request for the symbols above.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com



This is last qualifying vs. non-last qualifying trades (implied). These implied trades are mostly from the spread market and are deemed non-last qualifying per the exchange. These implied are also excluded from setting highs or lows, only implied volume is included in the day’s total.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
stephen.shockey@dtn.com



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