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Viewing User Profile for: DTN_Stephen
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Joined: Aug 22, 2014 02:04 PM
Last Post: Oct 14, 2020 06:18 AM
Last Visit: Oct 14, 2020 07:46 AM
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DTN_Stephen has contributed to 290 posts out of 19824 total posts (1.46%) in 2,256 days (0.13 posts per day).

20 Most recent posts:
Data and Content Support » Realtime feed delayed on 10/14/2020 Oct 14, 2020 06:18 AM (Total replies: 2)

Please contact us at support@iqfeed.net with your login ID.

Thank you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed 3rd Party Software Support » Daily (not Intraday) Splits Oct 5, 2020 09:28 AM (Total replies: 22)

Sorry for delay in responding.

We have resolved the split for 3/24/2016 on DRIP.

We appreciate your patience.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed 3rd Party Software Support » Daily (not Intraday) Splits Oct 2, 2020 06:39 AM (Total replies: 22)

We are currently reviewing your request regarding the symbol DRIP.

I will let you know once the review is complete and the outcome.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


DTN.IQ Client Software Support » Adjusting Data for Stock Splits Oct 1, 2020 02:08 PM (Total replies: 1)

You can contact us at support@iqfeed.net or 800-475-4755 and we can enter an Customer Request for Enhancement concerning this.

Thank you for your post.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed 3rd Party Software Support » Daily (not Intraday) Splits Sep 17, 2020 01:03 PM (Total replies: 22)

We have completed the adjustment for TREX Daily history for the split.

Thank you for bringing this to our attention.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed 3rd Party Software Support » Daily (not Intraday) Splits Sep 17, 2020 12:31 PM (Total replies: 22)

We are reviewing the data on TREX and I will update you shortly.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed 3rd Party Software Support » Daily (not Intraday) Splits Sep 15, 2020 12:31 PM (Total replies: 22)

We are reviewing TREX.

I will provide more information shortly.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Historical BBO data Sep 14, 2020 03:15 PM (Total replies: 3)

We do carry real time Bid/Ask data on Future Spreads.

You will find bid/ask (BBO) data in our tick data.

The correct symbol is QCLZ19-QCLZ20. QCLZ19 is an expired contract.

IQ Feed allows 8 calendar days of tick data during market hours (9:30am - 4:30pm) Eastern time and outside of those hours you can receive up to 180 calendar days of tick data.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



We are still researching but for now, either:

• Unwatch the symbol and then rewatch the symbol.

Or if that doesn’t work

• Shut down and restart the feed.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



Thank you for the response.

Our Market data integrity team is reviewing the data on XLF at this time.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



We have corrected the data errors on the symbol XLF.

If you have any further questions regarding this information please feel free to contact us at support@iqfeed.net

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



Robert we appreciate the information.

You can also report data issues at support@iqfeed.net

This split data is currently under review and I will notify you as soon as I have more information.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Historical BBO data Sep 14, 2020 06:19 AM (Total replies: 3)

At this time we only carry historical data on bid/ask data on actual trades and not quotes.

We do have streaming real time bid/ask or BBO data on equities and futures for quotes.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » IQfeed stops updating Sep 4, 2020 01:19 PM (Total replies: 1)

Please contact us at support@iqfeed.net through email with your 6 Digit login ID.

You can also contact us by phone 800-779-7299 or contact us in chat www.iqfeed.net; you will find a link to technical support chat on the left hand side of the site.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Realtime feed was delayed yesterday Sep 4, 2020 07:20 AM (Total replies: 2)

There were no Delays on the IQ Feed Servers on 9/3/20.

You may have experienced an internet latency issue or packet loss on the internet somewhere between IQ Servers and the client installed on your machine.

Please contact us at support@iqfeed.net with your 6 digit IQ Login for directions on how to create a logfile that may help clarify this.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


DTNIQ Client Software Wish List » India VIX Sep 3, 2020 06:59 AM (Total replies: 5)

Correction; please contact us at support@iqfeed.net.

Thank you

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


General Product Announcements » Labor Day Weekend (Support Hours) Sep 2, 2020 07:12 AM (Total replies: 0)

In observance of the Labor Day holiday weekend, DTN/IQ Feed Customer Service will close at 6:00pm on Friday, September 4th and reopen on Labor Day, Monday September 7th from (1:00am until 10:00am). We will than be closed from 10:00am-5:00pm.

Normally scheduled hours will resume at 5:00pm (Central Standard Time)

Please contact us at support@iqfeed.net with any questions.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed 3rd Party Software Support » Daily (not Intraday) Splits Aug 28, 2020 06:20 AM (Total replies: 22)

Roberts,

Thank you for the update.

We are currently looking into this. I will update the forum post when I have additional information.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


DTNIQ Client Software Wish List » Adjustments Aug 24, 2020 06:36 AM (Total replies: 1)

Please contact support@iqfeed.net with your 6 digit IQ Login ID.

We will enter a Customer Request for Enhancement of the data feed to our Product Management team for review.

Thank you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Datafeed Wish List » IP/Port Aug 20, 2020 08:09 AM (Total replies: 7)

Roberts,

Please contact support@iqfeed.net with contact information that we can pass on to our Management team.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



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