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Viewing User Profile for: DTN_Stephen
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Joined: Aug 22, 2014 02:04 PM
Last Post: Jan 11, 2017 08:55 AM
Last Visit: Jan 13, 2017 06:48 AM
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Email: stephen.shockey@telventdtn.com
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Post Statistics
DTN_Stephen has contributed to 84 posts out of 17737 total posts (0.47%) in 885 days (0.09 posts per day).

20 Most recent posts:
IQFeed Datafeed Wish List » IMBALANCE FEED, when ? Jan 11, 2017 08:55 AM (Total replies: 3)

We have the Imbalance Feed on our roadmap and we are planning to provide it sometime in 2017.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


IQFeed Datafeed Wish List » Historical Fundamentals Jan 9, 2017 08:04 AM (Total replies: 1)

Please email us at support@iqfeed.net with your Login ID to IQ Feed so that we can enter a customer request or enhancement for you.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » data on symbol @S# Dec 23, 2016 09:38 AM (Total replies: 1)

We have reloaded and refreshed all data on @S#. Please let us know if there is anything else we can assist you with. Please also feel free to contact us at support@iqfeed.net if you need additional support.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Tokyo stock exchange?? Dec 14, 2016 07:13 AM (Total replies: 1)

We currently do not carry the Tokyo Exchange. If you could please contact us at support@iqfeed.net with your Login ID for your IQ Feed account we can enter a customer request for this exchange.

We appreciate your post and look forward to speaking to you further about your interest in this exchange.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


DTN.IQ Client Software Support » IQFeed Didn't Automatically Reconnect Dec 8, 2016 12:58 PM (Total replies: 1)

Please upgrade your client to IQ Feed client 5.2.5.0

http://www.iqfeed.net/iqfeed_client_5_2_5_0.exe

We would also like you to contact us either through our chat feature on our website iqfeed.net or contact us at (800) 779-7299.

This will allow us to further research your problem.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



At a glance, it looks like you are getting reasonable data back and I see no issues with those messages. I would guess that the app you are using may not be parsing those messages correctly. However, if you have a developer account and this is your code.

Please email me your user id at support@iqfeed.net and I will have our development support reach out to you.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » wrong data for AAPL at 2014.06.25 Nov 15, 2016 02:09 PM (Total replies: 1)

We have corrected the data on AAPL on 6/25/2014.

Please let us know if there is anything else we can do to assist you.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Missing intraday data for TLT on 2011-08-10 Nov 10, 2016 09:26 AM (Total replies: 2)

Unfortunately we will be unable to recover historical intraday data on TLT for the day of 8-10-2011.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Missing intraday data for TLT on 2011-08-10 Nov 10, 2016 06:45 AM (Total replies: 2)

We are actively looking into this data issue. I will reply when I have more details. Thank you.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » backfill for @ES# Nov 7, 2016 07:51 AM (Total replies: 34)

The account you have listed is a Trial account.

Trial accounts are limited to 4 days of Tick/Minute data and 365 daily bars. If you would like to see additional historical data you will need to contact sales and signup for a live subscription.

The error message you are getting "Sorry, your Product and/or Service for the attempted login are incorrect. If you have recently changed products you may also need to change your type of service. Please contact DTN customer support for assistance. (3)"

This is due to the fact your account is setup as a IQ Feed Core account and you are more then likely clicking on an icon on your desktop that says "DTNiQ" This is a software you do not currently have access to. This software does allow you to download CSV Files of our data.

The next step would be to contact our sales team so they can help get you setup with the correct Trial account to fit your needs.

Sales - (800) 475-4755

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


DTNIQ Client Software Wish List » EUREX - VDAX or VDAX-NEW available ? Oct 7, 2016 06:48 AM (Total replies: 1)

I believe you are looking for the Volatility DAX.

The symbol VXY.X, which is free delayed data with the IQ Core Services. This is carried on the Eurex Index Exchange. If you do not already carry this exchange it is $6.50 per month for Non-Professional accounts.

You can add an Exchange to your IQ Account by logging in at the following link.

https://my.telventdtn.com/storefront/login

Once you are logged in, look for a link on the page that is labeled "Add additional exchanges, news, add-ons"

Please let us know if there is anything else we can assist you with.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


DTNIQ Client Software Wish List » iqconnect.exe & iqconnect_console.exe Oct 3, 2016 09:49 AM (Total replies: 7)

Thank you for the request. I will pass this information on to our Product Development.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » INDU.X bad intraday volume data? Sep 22, 2016 02:43 PM (Total replies: 7)

Unfortunately we will not be able to recover the Volume for those minutes in 10-29-2013 for both INDU.X and TRAN.X

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » INDU.X bad intraday volume data? Sep 22, 2016 07:06 AM (Total replies: 7)

The symbol INDU.X is a symbol we get from the Dow Jones Exchange. The symbols VI1T.Z or DI1T.Z are in house calculated symbols.

These symbols will not be comparable.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » INDU.X bad intraday volume data? Sep 21, 2016 10:14 AM (Total replies: 7)

The incorrect tick data values have been deleted from TRAN.X and INDU.X. for the date of 10/29/2013.

Please let me know if there is anything else we can assist you with.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Aussie Curve Sep 15, 2016 06:49 AM (Total replies: 1)

We have a process called "Customer Request" to review symbols and processes to potentially be added to our service.

This process is reviewed on a monthly basis. If we decide to add the symbols we will post this information on our Forums and Twitter account.

We also email the customer when we have contact information available. If you already have an account with IQ Feed please email support@iqfeed.net with your LoginID and your request so I can add your contact information to this request.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » QUOTE message VWAP data field invalid Aug 24, 2016 03:04 PM (Total replies: 30)

Can you please upgrade to IQ Feed 5.2.4.0. There was a rare issues with 5.2.3.0 that may be affecting your VWAP Data.

http://www.iqfeed.net/iqfeed_client_5_2_4_0.exe

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » QUOTE message VWAP data field invalid Aug 24, 2016 10:55 AM (Total replies: 30)

I appreciate your post. We are in contact with our development team regarding your issue with VWAP field.

We will post additional comments after we have looked into this.


Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net

Edited by DTN_Stephen on Aug 24, 2016 at 10:56 AM


VXX has been corrected. Please reload your charts.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



Thank you, we will review the data on VXX rollover and respond in a timely manner.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



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