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»Forums Index »Product Support »DTN.IQ Client Software Support »IQFeed trial: unable to log in
Author Topic: IQFeed trial: unable to log in (5 messages, Page 1 of 1)

ferguscan
-Interested User-
Posts: 2
Joined: Sep 30, 2018


Posted: Sep 30, 2018 08:23 PM          Msg. 1 of 5
Hi all,

I did the following:

- Signed up for a trial of IQFeed
- Got the email with my username and password
- Waited an hour or two
- Downloaded the latest IQFeed software from here: http://www.iqfeed.net/index.cfm?displayaction=support§ion=download
- Ran the software, and entered the aforementioned username and password.
- Got the following error:

Sorry, your Product and/or Service for the attempted login are incorrect. If you have recently changed products you may also need to change your type of service. Please contact DTN customer support for assistance. (1)

See attached screenshot.

Should the above steps have been successful? I asked DTN tech support, and they told me that IQFeed only works with third party software. All I want to do is login, and write my own software.

Please help.

Thanks,

Stuart



File Attached: iqfeed-problem.png (downloaded 248 times)

ferguscan
-Interested User-
Posts: 2
Joined: Sep 30, 2018


Posted: Sep 30, 2018 08:39 PM          Msg. 2 of 5
All sorted now. I was using the IQFEED_DEMO product ID, which DTN apparently disabled some time ago.

Thanks everyone!

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Oct 1, 2018 03:39 AM          Msg. 3 of 5
Glad you got things worked out, let us know if anything else comes up we can help with.

Tim

VizTra
-Interested User-
Posts: 1
Joined: Nov 18, 2018


Posted: Nov 18, 2018 11:33 AM          Msg. 4 of 5
Hello,

I have exactly the same problem, but I don't really know what ferguscan meant with IQFEED_DEMO product ID. I just have the username/password I got in the email and can't login with that.

Kind regards

DTN Todd
-Interested User-
Posts: 37
Joined: Mar 24, 2010


Posted: Nov 18, 2018 05:43 PM          Msg. 5 of 5
Hello

If you could contact IQfeed support at support@iqfeed.net we are currently available for chat www.iqfeed.net we can review your account and get you logged in.

Thanks
Todd IQfeed Support
 

 

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