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»Forums Index »Product Support »DTN.IQ Client Software Support »Login incorrect message.
Author Topic: Login incorrect message. (2 messages, Page 1 of 1)

Veltro_205
-Interested User-
Posts: 1
Joined: Mar 1, 2017


Posted: Mar 1, 2017 06:02 AM          Msg. 1 of 2
Good morning,
from today 03/01/2017 when I start MarketDelta charts 10.6.8 I get this message:
"Sorry, your Product and/or Service for the attempted login are

incorrect. If you have recently changed products you may also need

to change your type of service. Please contact DTN customer support

for assistance. (1)"
This happens only starting MarketDelta, no problem starting NinjaTrader.

Yesterday was all ok!!

No change done in my setup no update done since years....

Thank you for your help
Antonio

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Mar 1, 2017 08:47 AM          Msg. 2 of 2
Good morning,

I think I have this resolved for now while I do some research into what happened here.

Let me know if your issue persists.

Tim
 

 

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