Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"Just a quick one to say I'm very impressed so far :) The documentation for developers is excellent and I've quickly managed to get an app written to do historical downloads. The system is very robust and pretty quick considering the extent of data that's available. The support guys have been very helpful too, in combination with the forums it's been plain sailing so far!" - Comment from Adam
"Interactive Brokers tick data was inconsistent, so I have switched to using DTN exclusively. It is great to no longer have to worry about my datafeed all day long." - Comment from Philippe
"Just a thank you for the very helpful and prompt assistance and services. You provided me with noticeably superior service in my setup compared to a couple of other options I had looked at." - Comment from John
"This beats the pants off CQG, I am definitely switching to the ProphetX 3.0!" - Comment from Stephen
"I've never had DTN go out on me since switching. ******* would go down a couple times every month when I was using them." - Comment from Bryce in AL.
"My broker in Davenport suggested I give you a try as he uses your service and says its the best." - Comment from Bill via RT Chat
"DTN has never given me problems. It is incredibly stable. In fact I've occasionally lost the data feed from Interactive Brokers, but still been able to trade because I'm getting good data from DTN." - Comment from Leighton
"You have an excellent feed. Very few spikes for Spot Forex." - Comment from Public Forum Post
"Everything is working amazing now. I'm already impressed with the true-tick feed of IQFeed and it's ability to support my 480 symbol layout." - Comment from Tyler via Email
"I noticed that ******* quotes locked up shortly after the interest rate announcement yesterday while yours stayed stable." - Comment from Ron in Utah
Home  Search  Register  Login  Blogs Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTNMarkets on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »IQFeed Developer »IQFeed Developer Support »Spontaneous error 'Unauthorized user ID.'
Author Topic: Spontaneous error 'Unauthorized user ID.' (7 messages, Page 1 of 1)

rust
-Interested User-
Posts: 2
Joined: Dec 27, 2010


Posted: Jan 7, 2017 01:35 PM          Msg. 1 of 7
I am subscribed to NYSE, where XINA is listed.

I am experiencing spontaneous error 'Unauthorized user ID.'
Same request under same account on the same computer, 2 requests within 2 hours:

2017-01-07 11:43:49 EST
>>>SENT:
HIT,XINA,60,20170101 000000,20170107 114349,,,,1,XINA,;
<<<RECEIVED:
XINA,2017-01-04 14:31:00,21.3100,21.3100,21.3100,21.3100,100,100,
XINA,2017-01-06 14:50:00,21.3488,21.3488,21.3488,21.3488,116,116,
XINA,!ENDMSG!,

2017-01-07 13:37:51 EST
>>>SENT:
HIT,XINA,60,20170106 000000,20170107 133751,,,,1,XINA,;
<<<RECEIVED:
XINA,E,Unauthorized user ID.,
XINA,!ENDMSG!,

Please help !

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Jan 9, 2017 01:51 PM          Msg. 2 of 7
Hello,

I have found a case, where when you are permissioned for delayed data, instead of real time, you can get this error. We are doing research to understand this bug's full effect and if it will indeed explain the inconsistencies you ran across. We will let you know the results of that research when it completes.

Tim

hfries
-Interested User-
Posts: 3
Joined: Aug 5, 2018


Posted: Aug 5, 2018 12:40 PM          Msg. 3 of 7
Tim,

What became of this bug? I am seeing the same behavior making an HIT request.

Thanks,

hunter

DTN_Steve_S
-DTN Guru-
Posts: 2088
Joined: Nov 21, 2005


Posted: Aug 6, 2018 09:05 AM          Msg. 4 of 7
hunter, I'm having some issues finding information about this issue from 18mo ago and Tim is out of the office today (I'll chat with him tomorrow when he gets back).

Just to confirm this actually is the same issue. Can you give me an example request/symbol where this is happening for you?

Thanks.

hfries
-Interested User-
Posts: 3
Joined: Aug 5, 2018


Posted: Aug 6, 2018 02:36 PM          Msg. 5 of 7
I would have to spend a little time to get the actual request (going through an api), but the two symbols are QNC# and QCL#. The symbols are the only symbols I am using that begin with "Q".Other continuous symbols (that begin with @), ETFs, etc do not return the error. Let me know if you need anything else and if you need the request I will track that down by tomorrow morning.

DTN_Steve_S
-DTN Guru-
Posts: 2088
Joined: Nov 21, 2005


Posted: Aug 6, 2018 02:41 PM          Msg. 6 of 7
Hello, it looks like your account is not authorized for these symbols. These contracts are on NYMEX which requires an extra authorization for delayed data.

If you login to your account on our account management portal here ( https://myaccount.dtn.com/storefront/login ), you can add those auths to your account and the requests should start working within a couple minutes.

hfries
-Interested User-
Posts: 3
Joined: Aug 5, 2018


Posted: Aug 6, 2018 03:26 PM          Msg. 7 of 7
Ok thank you! I'm also having issues with the following symbols either returning daily or no data when requesting minute data from the Time & Sales IQ Connect application. Is this also an exchange issue?

HKHI.X
NIK.X
SHGC.X
UKX.X (no data)
SPX.XO (no data)
3MLIB.X
1YLIB.X
 

 

Time: Wed April 24, 2019 6:52 AM CFBB v1.2.0 32 ms.
© AderSoftware 2002-2003