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»Forums Index »Archive (2017 and earlier) »DTN.IQ Client Software Support »News Link Not Responding
Author Topic: News Link Not Responding (2 messages, Page 1 of 1)

DustinH
-Interested User-
Posts: 1
Joined: May 15, 2014
Posted: May 15, 2014 04:34 PM          Msg. 1 of 2
I am working on support for our company president and his DTN.IQ Client. Everything appears to be functioning correctly with the exception of the News link. From any page, clicking the News button gives no response. IQFeed is connected, and I can bring up the News app by using the Display Apps option from the IQFeed icon in the systray, but the News button from within any part of DTN.IQ does nothing.

Thanks!

DTN_CurtisT
-DTN Technical Support-
Posts: 323
Joined: Jun 14, 2007
Posted: May 15, 2014 05:01 PM          Msg. 2 of 2
Hello DustinH, chances are DTNIQ was not installed as admin rights so it maybe missing a registry key. To correct this you will need include a registry key to the Registry Editor under HKEY_CURRENT_USER\Software\DTN\IQFeed\Startup. Within the Startup Folder, look to see if the Key called InstalledTo is listed. If it is not you will need to add a new String Key called "InstalledTo" with a value of C:\Program Files(x86)\DTN\IQFeed. Once that is added restart DTNIQ and you should be able to open the News window. If you continue to have problems please let us know.
Curtis Thompson
support@iqfeed.net
support@dtniq.com
support@prophetx.com
Trading Markets Customer Service
1-800-397-7000
 

 

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