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»Forums Index »Product Support »ProphetX Support »ProphetX Server switching on my dynically, during the trading day - how to stop this?
Author Topic: ProphetX Server switching on my dynically, during the trading day - how to stop this? (4 messages, Page 1 of 1)

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Jul 11, 2013 01:17 PM          Msg. 1 of 4
PhX just barfed on me and when it came back up a few secs later, it had switched servers.
Before: 66.112.149.72
After: 66.112.149.74

This is extremely disruptive to my trading setup, if it occurs -during- the trading day.

I had gone around & around about this w/support a while back, with not much help, so I setup a continuous ping routine to tickle the server, so as to(hopefully) prevent a timeout.

Now I see that for some reason, my account was switched from one server/ip address to another, dynamically. Problem is, my charts crap out and it's usually somewhat of a mess when it comes back up again. I run a lot of other stuff on my multi-monitor platform and having charts up and down messes with the overall display.

This usually occurs 2-3 times per week, during trading hours. Thing is, I run about six detached charts; that's IT...not much here that oughta be causing problems.

The ping routine is continuous, to whatever server PhX is hooked up to on a particular day, so I don't think there is a dropped network connection.

So, how do I prevent this?

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Jul 11, 2013 02:09 PM          Msg. 2 of 4
Hello AMA,

I have requested for the operations team to review the logout conditions over recent history to see if we can identify any anomalies. I'll get back with you to discuss once I get their feedback.

Tim

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Jul 11, 2013 02:43 PM          Msg. 3 of 4
AMA,

I sent an email to your address on file to verify some account information, if you don't receive it, please let me know or give me a call at 800-532-0136 so we can proceed with the troubleshooting.

Thanks,
Tim

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Jul 11, 2013 03:31 PM          Msg. 4 of 4
That's an old id; I sent you a note w/info...
 

 

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