Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"I would just like to say that IQFeed version 4 is running very well and I am very happy with its performance. I would also like to extend a big thanks for the fast and efficient help that I always receive. My questions and concerns are always addressed promptly. Way to go!" - Comment from Josh in CO.
"I will tell others who want to go into trading that DTN ProphetX is an invaluable tool, I don't think anyone can trade without it..." - Comment from Luther
"I've never had DTN go out on me since switching. ******* would go down a couple times every month when I was using them." - Comment from Bryce in AL.
"Excellent datafeed !!!" - Comment from Arely
"I am keeping IQFeed, much better reliabilty than *******. I may refer a few other people in the office to switch as well." - Comment from Don
"I was with ******* for 4 years at $230 a month, this is a huge savings for me, GOD BLESS YOU PEOPLE," - Comment from T.S. via Email
"Its working FABULOUSLY for me!! Holy cow...there has been so much I've been missing lately, and with this feed and Linnsoft software...I'm in the game now." - Comment from Chris R.
"I just wanted to let you know how fast and easy I found it to integrate IQFeed into our existing Java code using your JNI client. In my experience, such things almost never go so smoothly - great job!" - Comment from Nate
"DTN has never given me problems. It is incredibly stable. In fact I've occasionally lost the data feed from Interactive Brokers, but still been able to trade because I'm getting good data from DTN." - Comment from Leighton
"This is an excellent value, the system is generous (allowing for 500 stocks) and stable (and really is tick-by-tick), and the support is fantastic." - Comment from Shirin via Email
Home  Search  Register  Login  Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTNMarkets on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »ProphetX Support »ProphetX not remembering various window positions correctly.
Author Topic: ProphetX not remembering various window positions correctly. (7 messages, Page 1 of 1)

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Mar 5, 2013 12:33 PM          Msg. 1 of 7
Hi - since my earlier post about PhX timing out hasn't been resolved or fixed, I'm still dealing with it barfing at random times. One aspect of this is that when PhX reboots, it often(not always, tho) will position one or two of my chart windows at odd locations. Doesn't seem to remember the positions of ALL windows like it should. Usually just one or two of the windows are messed up.

I've tried reopening the app, logging off then back on and neither fixes the problem. And, since this keeps occurring during the trading day, I'm not in a position of being able to reboot my computer.

If I logoff after the market closes and let things sit/rot for a while, it usually comes up correctly.

Trying it -today-, 5 times reboot/logoff-logon and it continues to crap out.

Ideas/suggestions(other than rebooting my computer, which I think is not the issue here).

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Mar 5, 2013 12:36 PM          Msg. 2 of 7
After about 8-9 attempts, I logged in connecting to a different server and it came up correctly. I didn't track which servers the previous attempts used, so I don't know if switching servers helps or was just coincidental.

So, still in need of some help here on this...

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Mar 5, 2013 12:42 PM          Msg. 3 of 7
Hello AMA,

We have had no reported outages since the last time you wrote us, so I don't think that is going to be our issue as it was last time. Are you on a hard wired or wireless connection? Many users find that a wireless connection will time out and be forced to reconnect during heavy markets so that would be the first thing I can look at.

If you can email me your login, via Help->Email ProphetX Support, I would be happy to ask our operations team to evaluate your connection to our servers. We should be able to tell how much latency we are seeing on your connection.

In regards to the save issue, ProphetX does some odd things when saving a workbook after a disconnect, it saves a copy called WIP.prxWorkbook instead of yourname.prxWorkbook. That said it has been decided to remove this in the newest versions of the client that are scheduled for release very soon. 3.13.xx I believe will be that version number. I believe this will help tremendously with the latter problems.

Hopefully some of the above is helpful and I look forward to hearing back on your login so I can continue the research.

Thanks,

Tim

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Mar 5, 2013 12:48 PM          Msg. 4 of 7
Hard-wired line to the web. DSL through AT&T. Very reliable. So much so that I use this line, even though I have a 107Meg cable line, as I need redundancy. Since there's not a lot of data moving, I need reliability more so than throughput, and this setup has been rock solid for many months now. Better than cable modem setup, so this is what I now use.

Please post the exact email id to which I should send my id info and I'll do so...

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Mar 5, 2013 12:50 PM          Msg. 5 of 7
Also, from you above post, if I suffer a disconnect, can I just delete the 'WIP.prxWorkbook' file ?

When I reopen PhX(not logon, just reopen a workbook), I always go for my own workbook, figuring that's the best way to get the various chart windows I need.

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Mar 5, 2013 12:51 PM          Msg. 6 of 7
Oops, skip the email id request, I found one to use and will be sending id info shortly.

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Mar 5, 2013 12:57 PM          Msg. 7 of 7
Generally, but in some rare cases the original workbook will get damaged. This may be what is happening to you, that is unclear, but given your repetitive disconnects and the times at which the problems occur, it is certainly the most likely mechanic.

I can see if the release version is close enough to allow for me to let you evaluate its behavior, if that is an option for you? I can certainly inquire about its status for you.

Just send your information to prophetx@dtn.com and we'll take it from there. I will also try to get an update on the request concerning an extended timeout period.

Tim
 

 

Time: Tue June 18, 2019 5:38 PM CFBB v1.2.0 16 ms.
© AderSoftware 2002-2003