Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"IQ feed works very well, does not have all of the normal interruptions I have grown used to on *******" - Comment from Mark
"I like you guys better than *******...much more stable and a whole lot fewer issues." - Comment from Philip
"I have to tell you though that using the IQFeed API is about the easiest and cleanest I have seen for some time." - Comment from Jim
"I am enjoying the feed very much - so superior to the broker provided feed I was previously using." - Comment from George
"There is no doubt that IQFeed is the best data provider. I am very satisfied with your services. And IQFeed is the only one that I would recommend to my friends. Now, most of them are using your product in China." - Comment from Zhezhe
"If you want customer service that answers the phone, your best bet is IQFeed. I cannot stop praising them or their technical support. They are always there for you, and they are quick. I have used ****** too but the best value is IQFeed." - Comment from Public Forum
"As a past ******* customer(and not a happy one), IQ Feed by DTN is a much better and cheaper product with great customer support. I have had no problems at all since switching over." - Comment from Public Forum
"I just wanted to let u know that your data feed/service is by far the best!!! Your unfiltered tick data is excellent for reading order flow and none of your competitors delivers this quality of data!" - Comment from Peter via Email
"I was with ******* for 4 years at $230 a month, this is a huge savings for me, GOD BLESS YOU PEOPLE," - Comment from T.S. via Email
"I'm very glad I switched to IQFeed. It's working perfectly with no lag, even during fast market conditions." - Comment from Andy via Email
Home  Search  Register  Login  Blogs Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTN_IQFeed on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »ProphetX Support »Problem w/ProphetX timing out.
Author Topic: Problem w/ProphetX timing out. (2 messages, Page 1 of 1)

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Feb 22, 2013 01:30 PM          Msg. 1 of 2
Hi - I run both ProphetX and DTNIQ on the same box. Sometimes(today, for example) ProphetX will timeout and restart even though my network connection is still working fine and DTNIQ is putting up current numbers. I don't know if there's a problem with the network getting specifically to the PhX servers(while the path to the DTNIQ servers is OK), or what, but it's very aggravating having PhX blow up all over my monitors during the trading day.

So, is there any way for me to expand the timeout value that PhX uses?


Worst case, could you all expand it in the next release?


DTNIQ is typically rock solid, but this PhX thing is getting really old. This bug has been in every version I've run, over many years.

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Feb 25, 2013 08:47 AM          Msg. 2 of 2
Hello AMA,

Unfortunately, we did have a network outage at a secondary site that was resolved after the initial report and our servers had to disconnect users to move them over to a good site. The process of moving users itself, does not take long, 10 -15 seconds, but ProphetX is configured to wait for 30 seconds before trying to reconnect. I will inquire with PM to determine if this delay in reconnection can be adjusted to a smaller time frame as you suggest. I will also ask them to look at what may be different between the two products, such as time out values. My apologies for the delay in reply.

FYI - If you click the key icon at the top of the screen it will bring up your login box and by reconnecting there, you would skip the 30 second wait between connection attempts.

Thanks, as always, for your input!

Tim
 

 

Time: Wed November 21, 2018 12:41 PM CFBB v1.2.0 15 ms.
© AderSoftware 2002-2003