Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"Very impressed with the quality of your feed - ******* is a real donkey in comparison." - Comment from A.C. via Email
"I was on the phone with a friend who uses CQG and right after the Fed announcement, CQG was as much as 30 seconds behind DTN.IQ. Some quotes were off by as much as 15-18 cents. Your feed never missed a beat." - Comment from Roger
"DTN feed was the only feed that consistently matched Bloomberg feed for BID/ASK data verification work these past years......DTN feed is a must for my supply & demand based trading using Cumulative Delta" - Comment from Public Forum Post
"The people at Nirvana have very nice things to say about your company and I can see why! Price and service is a potent combination." - Comment from Ed
"And by the way, have to say this. I love the IQFeed software. It's rock solid and it has a really nice API." - Comment from Thomas via RT Chat
"I "bracket trade" all major news releases and I have not found one lag or glitch with DTN.IQ feed. I am very comfortable with their feed under all typical news conditions (Fed releases, employment numbers, etc)." - Comment from Public Forum
"There is no doubt that IQFeed is the best data provider. I am very satisfied with your services. And IQFeed is the only one that I would recommend to my friends. Now, most of them are using your product in China." - Comment from Zhezhe
"You are much better than lawyers or the phone company because you answer the phone when I call! I just love your customer service." - Comment from Isreal
"Everything is working great ! Very impressive client. The news refreshes better and is more pertinent than the ******* feed I paid $ 100/month for. I Also like the charts a lot." - Comment from Leon
"Everything is working great with the API. I love it." - Comment from Calvin
Home  Search  Register  Login  Blogs Recent Posts

Information on Various DTN Products:
DTN IQFeed | DTN ProphetX | DTN Ag | NxCore
Follow DTN_IQFeed on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »ProphetX Support »Problem w/ProphetX timing out.
Author Topic: Problem w/ProphetX timing out. (2 messages, Page 1 of 1)

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Feb 22, 2013 01:30 PM          Msg. 1 of 2
Hi - I run both ProphetX and DTNIQ on the same box. Sometimes(today, for example) ProphetX will timeout and restart even though my network connection is still working fine and DTNIQ is putting up current numbers. I don't know if there's a problem with the network getting specifically to the PhX servers(while the path to the DTNIQ servers is OK), or what, but it's very aggravating having PhX blow up all over my monitors during the trading day.

So, is there any way for me to expand the timeout value that PhX uses?


Worst case, could you all expand it in the next release?


DTNIQ is typically rock solid, but this PhX thing is getting really old. This bug has been in every version I've run, over many years.

DTN_Tim Walter
-DTN Guru-
Posts: 1102
Joined: Apr 25, 2006


Posted: Feb 25, 2013 08:47 AM          Msg. 2 of 2
Hello AMA,

Unfortunately, we did have a network outage at a secondary site that was resolved after the initial report and our servers had to disconnect users to move them over to a good site. The process of moving users itself, does not take long, 10 -15 seconds, but ProphetX is configured to wait for 30 seconds before trying to reconnect. I will inquire with PM to determine if this delay in reconnection can be adjusted to a smaller time frame as you suggest. I will also ask them to look at what may be different between the two products, such as time out values. My apologies for the delay in reply.

FYI - If you click the key icon at the top of the screen it will bring up your login box and by reconnecting there, you would skip the 30 second wait between connection attempts.

Thanks, as always, for your input!

Tim
 

 

Time: Tue January 16, 2018 9:20 PM CFBB v1.2.0 15 ms.
© AderSoftware 2002-2003