Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"I had always used ******* but for the past 2 weeks have been trying DTN IQFeed. Customer support has been extraordinary. They call just to make sure your problem hasn't recurred." - Comment from Public Forum
"Just a quick one to say I'm very impressed so far :) The documentation for developers is excellent and I've quickly managed to get an app written to do historical downloads. The system is very robust and pretty quick considering the extent of data that's available. The support guys have been very helpful too, in combination with the forums it's been plain sailing so far!" - Comment from Adam
"I just wanted to tell you what a fine job you have been doing. While *******, from what I hear, has been down and out, off and on, IQ feed has held like a champ this week." - Comment from Shirin
"IQ feed is brilliant. The support is mind-bending. What service!" - Comment from Public Forum Post
"I've been using IQFeed 4 in a multi-threaded situation for the last week or two on 2600 symbols or so with 100 simultaneous daily charts, and I have had 100% responsiveness." - Comment from Scott
"I was with ******* for 4 years at $230 a month, this is a huge savings for me, GOD BLESS YOU PEOPLE," - Comment from T.S. via Email
"I "bracket trade" all major news releases and I have not found one lag or glitch with DTN.IQ feed. I am very comfortable with their feed under all typical news conditions (Fed releases, employment numbers, etc)." - Comment from Public Forum
"I will tell others who want to go into trading that DTN ProphetX is an invaluable tool, I don't think anyone can trade without it..." - Comment from Luther
"If you want customer service that answers the phone, your best bet is IQFeed. I cannot stop praising them or their technical support. They are always there for you, and they are quick. I have used ****** too but the best value is IQFeed." - Comment from Public Forum
"Awesome response, as usual. It is a sincere and refreshing pleasure to do business with DTN, compared to your competition." - Comment from Ryan
Home  Search  Register  Login  Blogs Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTN_IQFeed on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »ProphetX Support »Problem w/ProphetX timing out.
Author Topic: Problem w/ProphetX timing out. (2 messages, Page 1 of 1)

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Feb 22, 2013 01:30 PM          Msg. 1 of 2
Hi - I run both ProphetX and DTNIQ on the same box. Sometimes(today, for example) ProphetX will timeout and restart even though my network connection is still working fine and DTNIQ is putting up current numbers. I don't know if there's a problem with the network getting specifically to the PhX servers(while the path to the DTNIQ servers is OK), or what, but it's very aggravating having PhX blow up all over my monitors during the trading day.

So, is there any way for me to expand the timeout value that PhX uses?


Worst case, could you all expand it in the next release?


DTNIQ is typically rock solid, but this PhX thing is getting really old. This bug has been in every version I've run, over many years.

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Feb 25, 2013 08:47 AM          Msg. 2 of 2
Hello AMA,

Unfortunately, we did have a network outage at a secondary site that was resolved after the initial report and our servers had to disconnect users to move them over to a good site. The process of moving users itself, does not take long, 10 -15 seconds, but ProphetX is configured to wait for 30 seconds before trying to reconnect. I will inquire with PM to determine if this delay in reconnection can be adjusted to a smaller time frame as you suggest. I will also ask them to look at what may be different between the two products, such as time out values. My apologies for the delay in reply.

FYI - If you click the key icon at the top of the screen it will bring up your login box and by reconnecting there, you would skip the 30 second wait between connection attempts.

Thanks, as always, for your input!

Tim
 

 

Time: Tue January 22, 2019 11:34 AM CFBB v1.2.0 15 ms.
© AderSoftware 2002-2003