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»Forums Index »Product Support »DTN.IQ Client Software Support »IQFeed exits complaining that username is invalid -- after operating for several hours on Vista
Author Topic: IQFeed exits complaining that username is invalid -- after operating for several hours on Vista (5 messages, Page 1 of 1)

glatiak
-Interested User-
Posts: 18
Joined: Apr 16, 2008

Revelations In Stillness


Posted: Jan 28, 2009 10:20 AM          Msg. 1 of 5
Since moving my installation to Vista64-sp1, I occasionally get a strange problem. A message box pops up complaining that my login id was not found and that IQFeed will exit. It also requests that I call IQFeed customer service. There is a countdown display and IQFeed does exit. IQfeed can be restarted, but my connected programs have lost synch and need to be restarted as well. I find it interesting that this problem only shows up after the feed has been functioning for several hours -- makes me think that the real problem is something else.

GregL

DTN_LorenF
-DTN Technical Support-
Posts: 228
Joined: May 11, 2004


Posted: Jan 28, 2009 10:34 AM          Msg. 2 of 5
Glatiak
Can you give me more information such as the software your running with?

glatiak
-Interested User-
Posts: 18
Joined: Apr 16, 2008

Revelations In Stillness


Posted: Jan 28, 2009 01:33 PM          Msg. 3 of 5
OS is Vista x64 sp1 on an AMD dual core machine with 4gb memory.
Market software is Nirvana VisualTrader 4.0 rel 3N and Omnitrader 2009 rel 2G.
Other programs active are Outlook 2007 (exchange) and two remote desktop connections. Network connections -- local gigabit LAN connected through a SOnicwall TZ-170 to load-balanced internet connections (satelite and high speed wireless).
Machine is configured for dual boot with XP -- Vista is recent addition, had run these programs under XP for some time without encountering this error, although DTN would on occasion just die. On XP, no messages or error log entries, programs would complain that datasource was unavailable. No errors from DTN diagnostics, always checked clean.

GregL

DTN_Steve_S
-DTN Guru-
Posts: 2039
Joined: Nov 21, 2005


Posted: Jan 28, 2009 02:23 PM          Msg. 4 of 5
Everytime a new app connects to the feed, an authentication process takes place to make sure you are authorized to use that app with the feed. What it sounds like is happening is that the stored username and password information for that session is not properly getting transmitted to the servers causing the authentication process to fail.

Theoreticly, you should never see that particular error after the initial login when launching the feed. You might see other errors in that countdown box, but not that one.

This is a bug we are looking into.

You mentioned it happens occasionally, can you give us a better idea of the frequency (every few hours/once a day/week/month/etc)?

Thanks.

glatiak
-Interested User-
Posts: 18
Joined: Apr 16, 2008

Revelations In Stillness


Posted: Jan 30, 2009 02:52 PM          Msg. 5 of 5
It is probably every few days, although in this market I don't really pay much attention to things most of the time. So classify it as an irritation, but not a major one.

Thanks.

GregL
 

 

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