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»Forums Index »Product Support »ProphetX Support »Vista Problems?
Author Topic: Vista Problems? (3 messages, Page 1 of 1)

pigpen
-Interested User-
Posts: 6
Joined: Sep 28, 2007


Posted: Dec 11, 2008 06:29 PM          Msg. 1 of 3
I recently got a new computer with Vista operating system. I transferred my workbook file from my old computer, and everything loads good except for Market Profile. Regardless of which symbol I am looking at, the chart will not show all of the data for the current session or for the previous session.

I have attached a screenshot of the Euro, set to display according sessions rather than days.
Note that the chart for the current session is only displaying data starting from when I opened the chart, the data for the previous session is missing half the session, data for all other sessions is displayed properly.

I have the exact same workbook on my office desktop (with XP) and do not have any problems. I have tried creating new charts, I have deleted the workbook and then retransferred from my desktop, i have completely uninstalled ProphetX and deleted all accompanying folders and then reinstalled, I have "played" with all settings and options, all without any luck. I have called DTN tech support, but the person that I spoke with was unfamiliar with market profile, and did not have any suggestions.

I am quite confident that this is an issue with Vista, since I have worked with several XP machines and not had any problems.

Thanks in advance,
Nathan



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DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Dec 11, 2008 06:35 PM          Msg. 2 of 3
Hello,

We will certainly investigate this, I will forward your concerns so we can get them addressed and report back to you. It will be sometime tomorrow before I hear back from the associated parties.

Tim Walter

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Dec 12, 2008 10:37 AM          Msg. 3 of 3
I have received some feedback that I would like to discuss with you. I have sent an email to begin further discussion.
 

 

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