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»Forums Index »Product Support »ProphetX Support »Problem with History Snap

Author	Topic: Problem with History Snap (4 messages, Page 1 of 1)
pdorman -Interested User- Posts: 8 Joined: Mar 25, 2008 Truth is a three edged sword	Posted: Aug 14, 2008 04:35 PM Msg. 1 of 4 I am having a problem getting prices on the History Snap pages. Specifically I am trying to get P-Plus pricing for any valid day or Opis Pricing for Any Valid Day. It was working intermitently but now seems to have stopped completely. The Symbols I am using are: IGBCE00 - 6/20/2008 PSADF09 - 6/20/2008 PCACI00 - 6/18/2008 MTBOEMX:A - 6/6/2008 MTBNOTPET:A - 6/26/2008 MTBNOTPRO:A - 6/12/2008 MTBNOTISO:A - 6/20/2008 MTBNOTNBT:A - 6/20/2008 MTBNOTNGA:A - 6/20/2008
DTN_Tim Walter -DTN Guru- Posts: 294 Joined: Apr 25, 2006	Posted: Aug 15, 2008 08:31 AM Msg. 2 of 4 Good Morning, We had a bug in a previous version that was causing History Snap to fail. Please verify you are on the latest version and if that does not help just let us know. Tim Walter
pdorman -Interested User- Posts: 8 Joined: Mar 25, 2008 Truth is a three edged sword	Posted: Aug 18, 2008 07:53 AM Msg. 3 of 4 I am using version 3.4.3.20, I believe this it he most recent Version isn't it? So the problem was not fixed in the new version for the Symbols I have listed.
DTN_Tim Walter -DTN Guru- Posts: 294 Joined: Apr 25, 2006	Posted: Aug 18, 2008 12:06 PM Msg. 4 of 4 I did some digging and found your login and after double checking I do not see that you have permissions currently for Platts or OPIS data. If you would like to get this data added you can contact the publishers and they will tell us to add these on for you. If this does not sound correct to you, please contact me at 800-532-0136 and I will investigate more. Platts at support@platts.com +1-800-752-8878 OPIS at energycs@opisnet.com 1. 888. 301. 2645 Tim Walter