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»Forums Index »Product Support »ProphetX Support »Upgrade causing problems of invalid data
Author Topic: Upgrade causing problems of invalid data (2 messages, Page 1 of 1)

ajpow365
-Interested User-
Posts: 1
Joined: Jul 30, 2008
Posted: Jul 30, 2008 08:59 AM          Msg. 1 of 2
Client upgraded from 2.58.0.4 to 3.4.1.38 and now previous data showing invalid. What steps are necessary to fix.

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006
Posted: Jul 30, 2008 09:23 AM          Msg. 2 of 2
Good morning,

I am unsure of what data is failing, but if you could send me a copy of your old workbook and your new workbook I can try to determine the point of failure for you. Additionally, if you would like to call our support center, I could do a remote session to try and view your screen to determine it this way as well.

Our contact number is 800-532-0136.

Tim Walter
tim.walter@dtn.com
 

 

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