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»Forums Index »Product Support »Common Troubleshooting Tips »"Failed to open document" or "The parameter is incorrect" error
Author Topic: "Failed to open document" or "The parameter is incorrect" error (1 messages, Page 1 of 1)

DTN_SarahS
-DTN Evangelist-
Posts: 195
Joined: May 31, 2007


Posted: Nov 13, 2007 11:07 AM          Msg. 1 of 1
If you see the error "Failed to open document" and/or "The parameter is incorrect" when attempting to open or save a watchlist, it is caused by the +GMT time zone setting on your PC.

Double click on your Windows Clock to open up the Time Zone settings.
Under the Time Zone tab, you will need to set the time zone to a -GMT time.
Set this to a US time zone, and at the bottom, uncheck the box for "automatically update for daylight savings time".
Click Apply at the bottom.
Click on the Date and Time tab and set the time to your correct local time.
Click Apply, and then Okay.
Go ahead and open your watchlist now.

If you still have trouble, please contact IQ Feed support at 1-800-763-9959 or support@iqfeed.net. Please include your login ID or account number.

Edited by DTN_SarahS on Nov 13, 2007 at 03:09 PM
 

 

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