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»Forums Index »Product Support »Data and Content Support »what happened to Russell AND Goldman Indexes this week, No Data Today on RUT.X, RUI.X GSO.X etc...
Author Topic: what happened to Russell AND Goldman Indexes this week, No Data Today on RUT.X, RUI.X GSO.X etc... (5 messages, Page 1 of 1)

JoeD
-Interested User-
Posts: 22
Joined: Jun 8, 2005


Posted: Jun 4, 2007 06:44 PM          Msg. 1 of 5
Jay, etc

Did you guys make more changes to the Index databases this weekend. I noticed the Russell at first and now see many more symbols all stopped working collecting in my database today.

Please let me know what changes need to be made on the database setup or whatever changed. Were symbols moved from the OPRA database to something else, and was I not permissioned for that database ?

I haven't spent the time to check every index, you should know what has changed I hope.

If you didn't make changes then find out if permissioning is messed up on my account with new month ?

Let me know.

Thanks,

Joe

Stan S
-DTN Guru-
Posts: 256
Joined: Apr 13, 2006


Posted: Jun 5, 2007 03:16 PM          Msg. 2 of 5
Hi Joe,
We have made no new changes to the indexes, just the changes we made May 18th. Are you adding the .X extension to your index symbols? And what software are you using to track the indexes?

We could learn a lot from crayons: some are sharp, some are pretty, some are dull, some have weird names, and all are different colors but they all have to learn to live in the same box.

JoeD
-Interested User-
Posts: 22
Joined: Jun 8, 2005


Posted: Jun 5, 2007 04:43 PM          Msg. 3 of 5
Stan,

I already made the old .X changes, and the additional recent .X changes and database table relocations last week. Please see the two posts of last week. Wasn't it obvious when I specifically said "RUT.X" etc in my post. I am still using tradestation 2000i.

The point is that the Russell RUT.X index was working through friday June 1, 2007, which was after the other recent changes were implemented and I the RUT.X was working in the new database table. DTN already screwed me with surprise changes two weeks ago that left me with gaps all over the place.

Obviously something happened to either these symbols or my account that partially undid some of the numerous fixes recently implemented. I didn't change anything on my setup over the weekend.

Did you talk to Jay to see if anything was actually done. Are you really sure they didn't move these symbols from OPRA, or maybe do something to the permissioning on my account. Jay knows what was done to my account to get the stuff working last week so he might be able to get it fixed if the problem is with the account. If they moved the symbols but left the names the same, that would also kill them for me so you need to find that out.

Please look into these issues and get some real information. Another day has been wasted and I don't have a solution tonight.

DTN_SarahS
-DTN Evangelist-
Posts: 195
Joined: May 31, 2007


Posted: Jun 5, 2007 05:46 PM          Msg. 4 of 5
Hello Joe,

Sorry about all of the confusion here. I am not able to look up your account, so it may be easier to get this resolved if you just shoot me an email. The address is sarah.sexton@dtn.com. RUT.X is still in the OPRA database, which I am unable to check your authorizations for without more info from you. I am wondering if some sort of database refresh went through over the weekend, and like you said, undid the changes. Do you know if any programing has been sent to your databox since the index changes? Any codes added to the account? Please email me so we can get this resolved for you, I do apologize for all of the wasted time today.

Thanks,

Sarah

dtn mike driscoll
-Active Trader Management-
Posts: 75
Joined: Dec 20, 2004


Posted: Jun 5, 2007 06:54 PM          Msg. 5 of 5
Joe,

Thanks for your patience with this. The OPRA exchange needed to be reentitled on the TID. The symbols should be working for you at the open. Again we apologize for the issues with the indexes. Please contact us right away if you are still experiencing any issues at the open.

Thanks,
Mike Driscoll
 

 

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