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»Forums Index »Product Support »ProphetX Support »Quote Sheet malfunction
Author Topic: Quote Sheet malfunction (3 messages, Page 1 of 1)

stum
-Interested User-
Posts: 10
Joined: Sep 1, 2006


Posted: May 3, 2007 12:10 PM          Msg. 1 of 3
ver 3.3.2.12. Recently, everything in my Quote Sheet appears with a strike through it. That includes the Symbols and the numbers. The numbers still update, but there is a strike through it. Sometimes logging off and logging back on will correct it. Sometimes not. Signal strength icon is always green. Sometimes I detach the Quote sheet and resize it so that I can place it on top of a chart for easier viewing. The problem occurs whether or not the sheet is attached or not and there are only 4 symbols in the sheet. Thanks

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: May 3, 2007 01:45 PM          Msg. 2 of 3
Hello Stum,

If you could shoot me an email to tim.walter@dtn.com with a phone number I can call you at; I will walk you through a couple checks to determine the cause and correct the issue.

Tim

margep
-DTN Evangelist-
Posts: 119
Joined: Sep 13, 2005


Posted: May 3, 2007 01:50 PM          Msg. 3 of 3
The reason this is happening is because, in order to save bandwidth, we "unload" both quotes and workbook tabs and pages after a specific amount of time - they immediately re-load when the focus is put on them - if you notice on the quotes, the strike outs go away as soon as you start scrolling, so it's not a bug in the program and you're not doing anything wrong.
 

 

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