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»Forums Index »Product Support »IQFeed 3rd Party Software Support »Multicharts~delayed data
Author Topic: Multicharts~delayed data (7 messages, Page 1 of 1)

Koh
-Interested User-
Posts: 6
Joined: Jan 7, 2007


Posted: Feb 21, 2007 10:57 AM          Msg. 1 of 7
HI,

I'm trying to create intraday charts from delayed exchange data for @QMH7, @LEJ7, plus other symbols.
The chart does not proceed beyond "waiting for data." Other delayed symbols work fine such as @SH7.

Thanks,
Koh

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Feb 22, 2007 07:16 AM          Msg. 2 of 7
Hello Koh,

Are you still experiencing these issues or have they been resolved overnight? Also, are you doing tick or minute history on these issues? I was able to duplicate some of your problems and those items were addressed, so please let me know what our status is currently.

Koh
-Interested User-
Posts: 6
Joined: Jan 7, 2007


Posted: Feb 22, 2007 09:09 AM          Msg. 3 of 7
Tim,

Using tick history, I tested three symbols this am, each from a different exchange.
@LEJ7 @QMH7 @SH7
Each one was unresponsive.

Thanks again,
Koh

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Feb 22, 2007 09:19 AM          Msg. 4 of 7
I am researching this now, could you send me your login id to tim.walter@dtn.com so I can verify a couple of items please.

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Feb 22, 2007 10:08 AM          Msg. 5 of 7
On the @QM, you would need to go to the Add Services section of our web and add at least the delayed NYMEX to your account. For the other two, since your email said you had feed version 4.2.0.7 could you try and go to Start->All Programs->IQFeed 4.2.0.7->Diagnostics

From there a new window should open, type the symbol @LEJ7, Press Test

You should get checkmarks next to everything except DTN News Lookup and you should see some data fill in the window in the bottom right. As the test processes new tabs should appear above that window. One of which is "History COM", click on that and see if you have intraday data there for that symbol. This will verify that the data is getting to you and then we can narrow down our troubleshooting from there. Please repeat with @SH7.

Let me know what we find out.

Koh
-Interested User-
Posts: 6
Joined: Jan 7, 2007


Posted: Feb 22, 2007 10:30 AM          Msg. 6 of 7
Tim,

Per my email, I am running 4.1.2.0 and will update to 4.2.0.7 after market close.
Running the 4.1.2.0 diagnostic ends with the line:
Retreived history ticks for " ". (both symbols)

I will test again with 4.2.0.7 later today.

Thank you,
Koh

Koh
-Interested User-
Posts: 6
Joined: Jan 7, 2007


Posted: Feb 23, 2007 09:02 AM          Msg. 7 of 7
Tim,

The IQFeed 4.2.0.7->Diagnostics confirms the data is arriving.
Loading a chart with delayed data is intermittant at best.

Koh
{no probs with live data/charts}
 

 

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