Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)

"Everything is working amazing now. I'm already impressed with the true-tick feed of IQFeed and it's ability to support my 480 symbol layout." - Comment from Tyler via Email
"Thanks for all of your help. Great customer service deserves to be recognized which one the reasons I've been a customer of DTN for over 10 years!" - Comment from Stuart
"This beats the pants off CQG, I am definitely switching to the ProphetX 3.0!" - Comment from Stephen
"Everything is working great with the API. I love it." - Comment from Calvin
"DTN feed was the only feed that consistently matched Bloomberg feed for BID/ASK data verification work these past years......DTN feed is a must for my supply & demand based trading using Cumulative Delta" - Comment from Public Forum Post
"Can I get another account from you? I am tired of ******* going down so often" - Comment from George
"You are either overstaffed or people just don't have problems with your feed because customer support always answers the phone quickly." - Comment from Jay via Email
"I was on the phone with a friend who uses CQG and right after the Fed announcement, CQG was as much as 30 seconds behind DTN.IQ. Some quotes were off by as much as 15-18 cents. Your feed never missed a beat." - Comment from Roger
"I had always used ******* but for the past 2 weeks have been trying DTN IQFeed. Customer support has been extraordinary. They call just to make sure your problem hasn't recurred." - Comment from Public Forum
"With HUGE volume on AAPL and RIMM for 2 days, everyone in a trading room was whining about freezes, crashes and lag with *******, RealTick, TS and Cyber. InvestorRT with IQFeed was rock solid. I mean SOLID!" - Comment from Public IRC Chat
Home  Search  Register  Login  Blogs Recent Posts

Information on Various DTN Products:
DTN IQFeed | DTN ProphetX | DTN Ag | NxCore
Follow DTN_IQFeed on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »ProphetX Support »How 'bout changing the timeout value for ProphetX ?
Author Topic: How 'bout changing the timeout value for ProphetX ? (4 messages, Page 1 of 1)

-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007

Posted: Feb 24, 2015 11:41 AM          Msg. 1 of 4
Hi - I occasionally have burps in my internet feed, where the connection is lost for a short time.

The other software I use has long enough timeout values to where it's pretty much unaffected; when the feed resumes, those apps update and move right along.

PhX, however, apparently has a really short timeout value and it blows up and sometimes restarts and sometimes just goes bye-bye, requiring a full restart of PhX.

So, how about either upping the time out period for PhX or, better yet, letting the user set the value?

-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007

Posted: Feb 24, 2015 11:42 AM          Msg. 2 of 4
Oh, and btw, if you all would be willing to do a one-on-one, if you'd show me where to patch the current PhX code I'm running to jack up the value, that'd work fine for now

-Interested User-
Posts: 4
Joined: May 7, 2004

Posted: Feb 24, 2015 03:09 PM          Msg. 3 of 4
Hello AMA,
There are a variety of things that can cause 'internet burps' and the Prophet X connection can have different responses depending on the cause.
Would it be possible to have you send a screen shot of your System Alert messages you get when this occurs as well as a screen shot of your Help and About Prophet X window to so we can get a better idea of what may be happening with your connection?
Also, I am not aware of any settings available to adjust the time-out period. However, I will check with our development team to be certain and let you know if such exists.

Kevin - DTN Tech Support

-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007

Posted: Feb 28, 2015 10:17 AM          Msg. 4 of 4
Will do. May be a while, tho, as I never know when this'll pop up again, and it'll have to be at a time where I can spare a few minutes to gather the info you requested.


Time: Fri March 23, 2018 2:19 AM CFBB v1.2.0 16 ms.
© AderSoftware 2002-2003