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»Forums Index »Product Support »DTN Satellite Products »DTN satellite reciever usb support on Windows 7 (x64)
Author Topic: DTN satellite reciever usb support on Windows 7 (x64) (4 messages, Page 1 of 1)

themike
-Interested User-
Posts: 3
Joined: Jul 10, 2010


Posted: Jul 11, 2010 12:08 AM          Msg. 1 of 4
I have a DTN dish/receiver that is used for DTN Meteorlogix. Previously the host PC was rented from DTN (it was an 8-9 year old Dell optiplex/Win2k). The decision was made to purchase a new PC in leiu continuing to rent. Unfortunately, the new PC has Windows 7 64bit edition loaded on it.

Per instructions from tech support I downloaded AviationSentry from ftp.meteorlogix.com/pub/temp/AVS5.01.050610/

The issue is that I cannot get the USB device driver for the receiver (Velocity/DtnRcUsb.sys) to load. Is this device even supported on Windows 7?

I am not sure of the receiver model is at the moment, but I know that it in addition to USB, it also has an Ethernet and a serial (8P8C) connector on the back.

I have also been unable to find any information on how to use the Ethernet connection. I assume that a certain IP/netmask will need to be statically assigned on the host PC.

I apologize if this is not the proper forum to ask these questions. Any information or links on how to complete the setup would be most appreciated.

themike
-Interested User-
Posts: 3
Joined: Jul 10, 2010


Posted: Jul 11, 2010 04:17 PM          Msg. 2 of 4
I checked and it is a DVB-SR1 receiver.

DTN_CurtisT
-DTN Technical Support-
Posts: 323
Joined: Jun 14, 2007


Posted: Jul 12, 2010 07:31 AM          Msg. 3 of 4
Hello themike, what you will want to do is contact our Weather Customer Service dept at 800/655-8111 and they will be able to help you further.

Thanks.

Curtis Thompson
curtis.thompson@dtn.com
Trading Markets Customer Service
1-800-397-7000 x3614

themike
-Interested User-
Posts: 3
Joined: Jul 10, 2010


Posted: Jul 18, 2010 06:14 PM          Msg. 4 of 4
Thanks to everyone at DTN for helping with this issue. The fix was to reload the machine with a 32-bit edition of Window 7. Apparently this is a common problem with lots of older hardware devices that lack new drivers for a 64-bit OS.
 

 

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